Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,416 Reviews

84 %

of reviewers recommend Dial Direct

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Metrics

4.3

Based on 3,416 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Price has down for the last 2 years by roughly £40 a year. Never had to ring dial direct because of impeccable service”

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Posted 3 years ago

“Unfortunately we had a fire about 3 years ago claim was handled well . Since then continued to insure with dial direct, fairly priced insurance easy renewal and peace of mind . One thing less to worry about.”

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Posted 3 years ago

“Excellent cover for a competitive price.”

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Posted 3 years ago

“This is the second year with dial direct I am very pleased with the service that I received from them”

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Posted 3 years ago

“My second year with Dial Direct had excellent service from them , I did query my renewal price , but was dealt with very promptly , I believe in staying with the same company so long as they loyal to you , hence my 2nd year with them”

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Posted 3 years ago

“Straightforward, no nonsense service. 🤗”

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Posted 3 years ago

“Great cover and communication. My premium goes DOWN every year! :)”

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Posted 3 years ago

“Very helpful”

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Posted 3 years ago

“Good service ,helpful staff. Reasonable price.j”

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Posted 3 years ago

“Very good service and very good value”

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Posted 3 years ago

“Good price easy to setup”

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Posted 3 years ago

“Good rates … easy process”

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Posted 3 years ago

“easy to renew if you have to claim you get one person to deal with so the claim is sorted Quickley can not fault”

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Posted 3 years ago

“Excellent service, and very competitive, wouldn’t go anywhere else. Highly recommended. Keep up the good work.”

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Posted 3 years ago

“Excellent customer service the young lady I spoke to was extremely informative very friendly and even saved me money, very impressed.”

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Posted 3 years ago

“Competitive , quick and easy to deal with . Big Plus point don’t have to hang onto phone for hours waiting for somebody to answer”

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Posted 3 years ago

“No massive increase in price after first year, Churchill insurance gave me a good price for first year, then tripled price second year, refused to adjust so went with dial direct, very good price and a good price for second year too.”

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Posted 3 years ago

“I have always had no problem dealing with this company”

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Posted 3 years ago

“You have always been helpful and easy to deal with so will continue to use your services with a car and truck thanks for making it straight forward and easy to do”

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Posted 3 years ago

“Great service and communication”

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Posted 3 years ago

Dial Direct is rated 4.3 based on 3,416 reviews