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Dial Direct Reviews

4.3 Rating 3,483 Reviews
85 %
of reviewers recommend Dial Direct
Company Reviews Questions Metrics
4.3
Based on 3,483 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
On-time Delivery
99%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Returns & Refunds
Refunds Process
Difficult
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Anonymous
Verified Buyer
“Was a cheap policy to purchase.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Hi, Thank you for you review, we are glad to hear we have provided you with a policy that suits your needs. We look forward to your continued custom. Kind Regards, Sophie
Posted 9 years ago
Thomas
Verified Buyer
“What a rip off.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“Huge increase in premium after first year, despite no claims!”
Helpful Report
(Car Insurance) - Posted 9 years ago
Hi, Thank you for your review. Apologies for any inconvenience the renewal process has caused. We work with a panel of insurers and always try and offer the lowest premium available. I would like to look into this for you, please respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk. Kind Regards, Keri
Posted 9 years ago
Ponniah
Verified Buyer
“I Haven't had a chance to communicate with them, after I have taken the policy, but seems to me trouble free insurance company. When you go for a claim only you can see the in and outs. This is what I can tell you at present.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Hi Ponniah, Thank you for your review. I am pleased to hear that you have not experienced any issues with our service. We look forward to your continued custom. Kind Regards, Keri
Posted 9 years ago
Anonymous
Verified Buyer
“Appears to be satisfactory.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Hi, Thank you for your review. I am pleased to hear that you are happy with your policy. We look forward to your continued custom. Kind Regards, Keri
Posted 10 years ago
Anonymous
Verified Buyer
“No easier than most other online providers.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Walter
Verified Buyer
“I moved to a very safe area 4 miles from my previous address, they more than doubled my monthly payment, I will not be renewing and I will not recommend them”
Helpful Report
(Car Insurance) - Posted 10 years ago
Hi Walter, Thank you for your review. Apologies for any inconvenience the recent changes to your policy have caused. I would like to look into this for you, please could you respond to this message with your full name , date of birth and post code to socialresponders@bglgroup.co.uk. I'd be happy to help. Kind Regards, Keri
Posted 10 years ago
Amy
Verified Buyer
“Unhelpful and rude. When changing my car details the quote went up 3 times, I will not be renewing wit themin March when current insurance expires”
Helpful Report
(Car Insurance) - Posted 10 years ago
Hi Amy, Thank you for your review. I am sorry to hear that you are not happy with our service. I would like to look into this for you, please respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk. I'd be happy to help. Kind Regards, Keri
Posted 10 years ago
Thomas
Verified Buyer
“kept putting obstacles in my path”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“Wish the company would make up their mind on the outcome of the policy. 1st: When applying for the policy it was stated a loan car would be provided, if the car had to go in a garage. 2nd: When the policy came through the door, it was stated that a loan car would only be free for the first 3 months of the policy, then I would have to pay an extra on my policy to cover for this. 3rd: I will be looking else where for my next policy. It will not be with this company again.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Marian Nastase
Verified Buyer
“They proposed me a policy that was 3 times higher than the one I had to change the car! Horrible!!! I payed 70 £ to quit the policy!!! Terrible!!!”
Helpful Report
(Car Insurance) - Posted 10 years ago
Daniel
Verified Buyer
“useless”
Helpful Report
(Car Insurance) - Posted 10 years ago
Julie
Verified Buyer
“Never had to make a claim so not sure how helpful they are”
Helpful Report
(Home Insurance) - Posted 10 years ago
Martin
Verified Buyer
“was given no support following accident which was not my fault. quadrupled monthly premiums following accident for duration of policy. absolutely gutted. nothing i can do”
Helpful Report
(Car Insurance) - Posted 10 years ago
Alan
Verified Buyer
“I had initial problems with registering & getting documents from Dial Direct, but via a couple of t/calls this was sorted out relatively easily. I expect some of this related to me being a new customer. I have used the Dial Direct breakdown service twice (RAC) & was happy with their assistance & advice.”
Helpful Report
(Car Insurance) - Posted 11 years ago
Janet
Verified Buyer
“They were very reasonable until i dared to move house .Then they charged me £40 for basically changing the adress on a computer because that was all they changed .Then sent me a letter to say it was because i missed a payment which was nonsense and that was why i had to pay .Untrue needless too say i will be looking again when the year is up.”
Helpful Report
(Home Insurance) - Posted 11 years ago
Anonymous
Verified Buyer
“Lots of unbelievably pointless questions but the claim did go through smoothly.”
Helpful Report
(Car Insurance) - Posted 11 years ago
Anonymous
Verified Buyer
“i will not be purchasing another policy from you...thank you and goodbye?.”
Helpful Report
(Home Insurance) - Posted 11 years ago
Dial Direct is rated 4.3 based on 3,483 reviews
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