Dial Direct Reviews

Name: Dial Direct
Rating: 4.30

4.3 Rating 3,048 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,048 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never had to make a claim so not sure how helpful they are”

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(Home Insurance) - Posted 10 years ago

“was given no support following accident which was not my fault. quadrupled monthly premiums following accident for duration of policy. absolutely gutted. nothing i can do”

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(Car Insurance) - Posted 10 years ago

“I had initial problems with registering & getting documents from Dial Direct, but via a couple of t/calls this was sorted out relatively easily. I expect some of this related to me being a new customer. I have used the Dial Direct breakdown service twice (RAC) & was happy with their assistance & advice.”

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(Car Insurance) - Posted 10 years ago

“They were very reasonable until i dared to move house .Then they charged me £40 for basically changing the adress on a computer because that was all they changed .Then sent me a letter to say it was because i missed a payment which was nonsense and that was why i had to pay .Untrue needless too say i will be looking again when the year is up.”

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(Home Insurance) - Posted 10 years ago

“Lots of unbelievably pointless questions but the claim did go through smoothly.”

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(Car Insurance) - Posted 10 years ago

“i will not be purchasing another policy from you...thank you and goodbye?.”

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(Home Insurance) - Posted 10 years ago

Dial Direct is rated 4.3 based on 3,048 reviews