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Dial Direct Reviews

4.3 Rating 3,323 Reviews
84 %
of reviewers recommend Dial Direct
Company Reviews Questions Metrics
4.3
Based on 3,323 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
On-time Delivery
99%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Returns & Refunds
Refunds Process
Difficult
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Thomas
Verified Buyer
“kept putting obstacles in my path”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“Wish the company would make up their mind on the outcome of the policy. 1st: When applying for the policy it was stated a loan car would be provided, if the car had to go in a garage. 2nd: When the policy came through the door, it was stated that a loan car would only be free for the first 3 months of the policy, then I would have to pay an extra on my policy to cover for this. 3rd: I will be looking else where for my next policy. It will not be with this company again.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Marian Nastase
Verified Buyer
“They proposed me a policy that was 3 times higher than the one I had to change the car! Horrible!!! I payed 70 £ to quit the policy!!! Terrible!!!”
Helpful Report
(Car Insurance) - Posted 10 years ago
Daniel
Verified Buyer
“useless”
Helpful Report
(Car Insurance) - Posted 10 years ago
Julie
Verified Buyer
“Never had to make a claim so not sure how helpful they are”
Helpful Report
(Home Insurance) - Posted 10 years ago
Martin
Verified Buyer
“was given no support following accident which was not my fault. quadrupled monthly premiums following accident for duration of policy. absolutely gutted. nothing i can do”
Helpful Report
(Car Insurance) - Posted 10 years ago
Alan
Verified Buyer
“I had initial problems with registering & getting documents from Dial Direct, but via a couple of t/calls this was sorted out relatively easily. I expect some of this related to me being a new customer. I have used the Dial Direct breakdown service twice (RAC) & was happy with their assistance & advice.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Janet
Verified Buyer
“They were very reasonable until i dared to move house .Then they charged me £40 for basically changing the adress on a computer because that was all they changed .Then sent me a letter to say it was because i missed a payment which was nonsense and that was why i had to pay .Untrue needless too say i will be looking again when the year is up.”
Helpful Report
(Home Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“Lots of unbelievably pointless questions but the claim did go through smoothly.”
Helpful Report
(Car Insurance) - Posted 10 years ago
Anonymous
Verified Buyer
“i will not be purchasing another policy from you...thank you and goodbye?.”
Helpful Report
(Home Insurance) - Posted 10 years ago
Dial Direct is rated 4.3 based on 3,323 reviews
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