Dial Direct Reviews

Name: Dial Direct
Rating: 4.30

4.3 Rating 3,048 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,048 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My own fault, don't buy cheap! The claim started well and the staff were friendly and professional throughout the very long process. My vehicle was taken away in days and the assessment and valuation back in days after that - all communication was in text or email unless I called them (half hour plus phone calls at my expense). The first valuation was apparently done by a company that should not have dealt with my type of claim, no wonder it was a ridiculous offer that I declined. after a great deal of calls I went with the underwriters who still took weeks and two offers. After 3 months I received a payout on a no blame claim and still had to explain the final settlement agreed with the chap who was authorising the payment. On the whole a nightmare on top of my vehicle being written off while parked outside my home. Not impressed, worst ever experience of an insurance company.”

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(Van Insurance) - Posted 4 years ago

“Very poor”

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(Van Insurance) - Posted 5 years ago

“Would never use this company ever again , was involved in non fault rtc , afterwards premium increased around £70 a month shockingly Due to crash leaving me with no vehicle and £100 payout due to expensive excess I couldn’t get another vehicle and was told that I could not cancel my insurance policy and was forced to keep paying the higher amount when I had no vehicle to use it on”

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(Van Insurance) - Posted 5 years ago

“Found it difficult to understand how this company fails to look after an existing customer my premium went up dramatically on the renewal offer thus making me shop around which I then went back to them to see if they would reassess only to be told they would reduce the quote but still nowhere near the offer I finally took”

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Posted 5 years ago

“no more than what i would expect”

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(Home Insurance) - Posted 7 years ago

“Absolutely no help. I had to deal with underwriter direct. Dial Direct also failed to provide my proof if no claims bonus.”

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(Van Insurance) - Posted 7 years ago

“very disappointing company”

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(Van Insurance) - Posted 7 years ago

“When it came to automatically renewing my insurance it was 200 pounds dearer even though I had an extra years no claims there us no loyalty bonus or help so I switched insurers. Will not insure with them again.”

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(Van Insurance) - Posted 7 years ago

“Was a cheap policy to purchase.”

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(Car Insurance) - Posted 8 years ago

Hi, Thank you for you review, we are glad to hear we have provided you with a policy that suits your needs. We look forward to your continued custom. Kind Regards, Sophie

Posted 8 years ago

“What a rip off.”

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(Car Insurance) - Posted 8 years ago

“Huge increase in premium after first year, despite no claims!”

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(Car Insurance) - Posted 8 years ago

Hi, Thank you for your review. Apologies for any inconvenience the renewal process has caused. We work with a panel of insurers and always try and offer the lowest premium available. I would like to look into this for you, please respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk. Kind Regards, Keri

Posted 8 years ago

“I Haven't had a chance to communicate with them, after I have taken the policy, but seems to me trouble free insurance company. When you go for a claim only you can see the in and outs. This is what I can tell you at present.”

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