Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,483 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,483 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Dial Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have Dial Direct for my Home Contents insurance and am very happy as I have renewed for a further year with them. I would have moved my car insurance to them as well as they were competitive with another firm I was considering. I was unable to complete that transaction as, due to already having a product with Dial Direct I did not qualify for their introductory offer on car insurance. Now that smacks of discrimination to me! So it is likely I will be saying cheerio to a company that I was happy with simply because of their ridiculous three F’s policy. Shame really however there are many other insurance companies who are eager for business. So Dial Direct has lost a customer, I’ll not renew with them next year nor will I consider them in future. Unless they change their ways.”

Helpful Report

Posted 4 years ago

“If you are renewing an existing policy and there are no changes, you should not have to telephone the call centre and wait for 15 minutes. This is 2021 and should be possible to do it online. Pull your socks up Dial Direct!”

Helpful Report

Posted 4 years ago

“At first price was good but after renewing pice inflation went up too high won’t be renewing again”

Helpful Report

Posted 4 years ago

“A good company to insure with, only problem is when it's time to renew, they always inflate prices with only the 'new customer' able to get bigger discounts.”

Helpful Report

Posted 4 years ago

“Very satisfied with Dial Direct, however small minor error did develop , but has now been updated.”

Helpful Report

Posted 4 years ago

“They did not made me happy, thats the thing!”

Helpful Report

Posted 4 years ago

“I don't think I will be using Dial Direct again!”

Helpful Report

(Van Insurance) - Posted 5 years ago

“Find them to be good but I have had an experience which was not great. Mid last year I put a second driver on my insurance as I needed his help for a short time. In September 2020 I phone and asked that he be taken off. I was told that it would be done but I would have one premium to pain and then the insurance would reduce. However, 2 months later it had not charged. I phoned and spoke to a very unhelpful woman and I am not the most PC person so after some time the called was ended with the problem being esculated. I was tols that they could find no record of my call and instructions to remove the second driver. However, my phone shows that I was on the phone to the company for 2 min 8 sec. They refused to return the overpayments.”

Helpful Report

Posted 5 years ago

“I Payed my renewal quote for my van, then a few weeks down the line i get an email saying my insurance will be canceled if i don't pay a shortfall £10.95 through no fault of mine, i spoke to a member of female staff by phone who i found not helpful. Adamant i had to pay the shortfall for my protected no claims bonus (which they did not apply to the quote in the first place.) Anyway after a lot of haggling she eventually put me through to a manager who i must say resolved the situation in minutes plus compensation for my inconvenients. That alone deserves ten stars ( very happy with end result ) Alan”

Helpful Report

Posted 5 years ago

“The sales person was not sure kept altering what I put on the comparison site will not be renewing with them. Also they have to many phone numbers you have to use iff you have to make a claim”

Helpful Report

(Home Insurance) - Posted 5 years ago

“Not had to deal with a claim but a renewal increase of 20% is really poor. Insurance companies should be judged as everybody else would be.”

Helpful Report

Posted 5 years ago

“Very good customer service. But I gave 3 stars as I can't download my pdf schedule. As something wrong with website”

Helpful Report

Posted 5 years ago

“My own fault, don't buy cheap! The claim started well and the staff were friendly and professional throughout the very long process. My vehicle was taken away in days and the assessment and valuation back in days after that - all communication was in text or email unless I called them (half hour plus phone calls at my expense). The first valuation was apparently done by a company that should not have dealt with my type of claim, no wonder it was a ridiculous offer that I declined. after a great deal of calls I went with the underwriters who still took weeks and two offers. After 3 months I received a payout on a no blame claim and still had to explain the final settlement agreed with the chap who was authorising the payment. On the whole a nightmare on top of my vehicle being written off while parked outside my home. Not impressed, worst ever experience of an insurance company.”

Helpful Report

(Van Insurance) - Posted 5 years ago

“Very poor”

Helpful Report

(Van Insurance) - Posted 5 years ago

“Would never use this company ever again , was involved in non fault rtc , afterwards premium increased around £70 a month shockingly Due to crash leaving me with no vehicle and £100 payout due to expensive excess I couldn’t get another vehicle and was told that I could not cancel my insurance policy and was forced to keep paying the higher amount when I had no vehicle to use it on”

Helpful Report

(Van Insurance) - Posted 5 years ago

“Found it difficult to understand how this company fails to look after an existing customer my premium went up dramatically on the renewal offer thus making me shop around which I then went back to them to see if they would reassess only to be told they would reduce the quote but still nowhere near the offer I finally took”

Helpful Report

Posted 6 years ago

“no more than what i would expect”

Helpful Report

(Home Insurance) - Posted 8 years ago

“Absolutely no help. I had to deal with underwriter direct. Dial Direct also failed to provide my proof if no claims bonus.”

Helpful Report

(Van Insurance) - Posted 8 years ago

“very disappointing company”

Helpful Report

(Van Insurance) - Posted 8 years ago

“When it came to automatically renewing my insurance it was 200 pounds dearer even though I had an extra years no claims there us no loyalty bonus or help so I switched insurers. Will not insure with them again.”

Helpful Report

(Van Insurance) - Posted 8 years ago

Dial Direct is rated 4.3 based on 3,483 reviews