General Accident Reviews

Name: General Accident
Rating: 2.96

3.0 Rating 591 Reviews

49 %

of reviewers recommend General Accident

Company Reviews

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3.0

Based on 591 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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General Accident 1 star review on 28th May 2025

Shirley James

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The quote I received was £150 cheaper than I was paying at the time so decided to switch. Setting up the insurance was reasonably easy, although I did have some difficulties uploading my NCD. I changed cars partway through the policy, there was no admin fee to do this (previous insurer charges me £50) which was good, and one of the reasons I was drawn to this insurer initially. However I soon discovered I was unable to view my policy or make changes from the app (which is how i am supposed to amend my policy details). I had to make contact with general accident by email and wait for their response (advised within 24 hours). There is no telephone number for enquiries, only to make a claim. It took 3 days to sort this very simple issue which meant I had to take out temp insurance at a cost of £30 for 24 hours, only for the issue to still not be resolved leaving me unable to drive to work one day as temp insurance expired and i had still not received a response from GA so I was unsure if I was insured to drive or not. GA did reimburse me the £30 paid for temp insurance after I put in a complaint but the whole experience was unsatisfactory, frustrating and upsetting. I was. Ontactex with a renewal email, just a few days before my renewal was due, I was on holiday at the time and my renewal date was also during my holiday. The renewal figure was £90 increase on the previous year (granted, I had upgraded my car from the previous policy) and £50+ more expensive than other insurers (with better levels of cover). I contacted GA to advise and their response was 'this is the price, take it or cancel your policy. Here is how to cancel...' so I have changed insurers. Folllowing the detailled instructions to cancel the automatic renewal of my policy (whilst making sure the policy wasn't cancelled with immediate effect) GA went ahead an cancelled my policy anyway leaving my car uninsured for 24 hours, I was abroad at the time but not sure if this makes things better or worse. Needless to say, the £0 admin fee and initial competitively priced policy are not worth being left uninsured on 2 seperate occasions and the lack of contact from this insurer.”

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Posted 7 years ago

“no cause to complain”

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(Car Insurance) - Posted 7 years ago

“Whilst slightly put off from reading other online reviews, GA were significantly cheaper than my previous car insurance provider, and so I decided to take the risk! The online form was seamless and whilst I worried about uploading NCD confirmation, it was done automatically! I just hope if I'm unfortunate to need to make a claim or get in touch, the process is as easy!!! (fingers crossed)”

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Posted 7 years ago

“No comment. As soon as I hit (or get hit by) someone/something I will need insurance and then we shall see how good/bad they are.”

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(Car Insurance) - Posted 7 years ago

“Pretty straight forward but we struggled with providing proof for NCB. We got there in the end.”

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(Car Insurance) - Posted 7 years ago

“No telephone contact was a bit of a concern when changing car details but website was easy to use and response to email enquiry was very prompt”

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(Car Insurance) - Posted 7 years ago

“Easy and straight forward. No hidden extras. Would recommend.”

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(Car Insurance) - Posted 7 years ago

“It is absolutely frustrating and ridiculous in that nobody ever seems to answer the phone!! I have tried two different numbers over several days and given up being held permantely in a queue and given up each time. You obviously do not want customer's renewal. It is not a simple as renewing on line as people need to clarify things personally. God help that I should suffer an accident because I would never get to ever speak to anyone to report it!!”

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Posted 7 years ago

“They've emailed asking me to upload my NCD I have tried through the app and emailing them but their email does not work and do not respond. I have a letter saying they're going to cancel my insurance when I've tried and tried to upload it. I have tried calling and have been on hold for 45mins takes the piss. Avoid.”

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Posted 7 years ago

“I was certainly misled when I took out this policy as I was (verbally) told I would be able to speak with a member of staff should I wish to when the policy became active. This proved not to be the case as everything was online.”

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(Car Insurance) - Posted 7 years ago

“Poor customer service - avoid like the plague! Was insured with them for a few months, had an accident, contacted them and put an allegation over to the other driver. Didn't hear anything from them for weeks, finally when I contacted them they informed that the claim had already been settled and 50/50 was agreed, even though someone else hit me and admitted to it. They didn't allow me to say my side of the story. They never contacted me once. Just totally poor customer service and claims procedure. They are cheap for a reason!”

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Posted 7 years ago

“I rang GA to pay for a new policy but I was left on the phone for over 30 minutes waiting for someone to answer. There was an automated message saying I was in a queue, in the end I gave up and have taken out a policy with another company. I wouldn't recommend this company to anyone.”

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Posted 7 years ago

“just moved to GA from Direct Line, £200 cheaper, joining experience was seamless, input driver number and they checked with DLA and also they checked my NCD from previous insurance. Just hope i dont need to make a claim but if do hope the experience is just as seamless.”

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Posted 7 years ago

“I accepted what was sent to me and felt satisfied enough and not needing to communicate further.”

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(Car Insurance) - Posted 7 years ago

“No communication, didn't inform me when my insurance expired, usually a month in advance. Go elsewhere.”

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Posted 7 years ago

“You simply cannot talk to a human after the policy has been in place for 90 days. I fixed this fault by moving to a different insurance company!”

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Posted 7 years ago

“Policy paid to date (no late payments) NCD uploaded within given timeframe... Policy cancelled by GA in error.... No one available to call, done the online web submission for help... someone will reply within 48hours apparently... well this weekend is a write off then. Cheers. Rubbish service and a waste of time and money”

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Posted 8 years ago

“I am trying to contact GA as I want to change insurers and need to check some details. I can't get through to them. I will be going somewhere else.”

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Posted 8 years ago

“Absolutely awful service when trying to contact GA. The number that they give you is time limited, but even during that time I could not get through to speak to a real person. Would not recommend them at all! The only reason I have given them 1 star is because you can't leave a review with no stars!”

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Posted 8 years ago

“used for past 2 years and found very reasonable quotes and cover.”

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Posted 8 years ago

General Accident is rated 3.0 based on 591 reviews