General Accident Reviews

Name: General Accident
Rating: 2.97

3.0 Rating 592 Reviews

49 %

of reviewers recommend General Accident

Company Reviews

Questions

Metrics

3.0

Based on 592 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

Visit Website

Write Your review

Tell us how General Accident made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

General Accident 1 star review on 28th May 2025

Shirley James

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service,very competitive price, what more could you ask for XXXXX.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Easy to download documents on your account and to update your details when changing car. Shame you can't speak to a customer service advisor sometimes.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“found sight easy and clear to use”

Helpful Report

(Car Insurance) - Posted 10 years ago

“no problem's with the company things run smoothly”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Very good service”

Helpful Report

(Car Insurance) - Posted 10 years ago

“It was quick, easy and simple with no problems at all.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Poor customer relationship during quotation evident and very discouraging.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Policy clear and easy to do”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Fine”

Helpful Report

(Car Insurance) - Posted 10 years ago

“process was friendly and hassle free”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Will use again if the price is right.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“I would consider another policy with them.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“I would not insure with anyone on line again I would only want to do it by phone. It is far easer and quicker for me to do by phone. I am hoping I do not have to do so for remainder of the policy.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Dont buy this policy, unless youre happy that you`ll never need to speak to an actual person about anything. Its just a dumb answerphone message saying you cant speak to anyone after 30 days from inception of your policy. Massively annoying!!!”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Just what I needed in a policy very good”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Absolutely terrible company to deal with. I had a clear renewal reminder from my previous insurer showing my no claims discount, because GA didn't like the wording of the reminder they wouldn't accept it.”

Helpful Report

Posted 10 years ago

“First year good quote so accepted. Second year, with no claims, the monthly payments doubled. No renewal notice either by email or post. Tried to call not accepted, tried email, no reply. Be careful.”

Helpful Report

Posted 10 years ago

“At renewal I requested an explanation as to why I could not upgrade online to include PNCB & was told this was not an option they could offer at renewal but that I could go online as a new customer to get a quote for this. Not very helpful when they already have all my details on File.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“Bought this policy because it was the most cost effective but when I was able to change the vehicle on my car insurance at the click of a button I became VERY impressed, felt more in control than I have with any previous policy and was very pleased that my partner had recommended General Accident.”

Helpful Report

(Car Insurance) - Posted 10 years ago

“DO NOT USE THIS POLICY!! After the initial 35 day period, general accident becomes non contactable for any query. This is unacceptable as the customer is cut off from its provider. It is also almost impossible to contact them in the event of an incident. This is of course, unacceptable. I am extremely dissapointed with the service provided by general accident and will never ever recommend them to my worst enemy. Deal with it!!”

Helpful Report

(Car Insurance) - Posted 10 years ago

General Accident is rated 3.0 based on 592 reviews