Legal & General Reviews

Name: Legal & General
Rating: 1.66

1.7 Rating 602 Reviews

16 %

of reviewers recommend Legal & General

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1.7

Based on 602 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Legal & General 1 star review on 22nd May 2025

Jerry

Legal & General 1 star review on 11th May 2025

Nevaeh Serenity

Legal & General 1 star review on 30th May 2022

David

Anonymous

Anonymous // 01/01/2019

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“Have a hole in my bedroom ceiling after storm damage told the operator that i have a newborn but was told it would take a week to get a surveyor out! And that if i get a builder in the mean time i wont be covered! Aparently a bedroom with a newborn and with a constant leak isn't an emergency!”

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Posted 5 years ago

“Would give zero stars but they are absolutely rubbish. Over an hour and a half and no one answering their claim number(s) as I’ve called more than one I have included the (s). They should be fined and I will be following up a complaint with the FCA. Never use!!!!”

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Posted 5 years ago

“Avoid this company like the plague...I have been a customer for 4 years now and paid into a lifetime policy. This so called company have just literally more than doubled my premium... I have tried so many times to make contact and sat on the phone for over 30 minutes listening to music and noone answers... They will get a shock when they try to collect the direct debit. They get people to buy into these policies and then raise premiums up to an extortionate amount because they believe they have them trapped. Seems they can't be bothered to answer the phone I am going to make sure that I share this information in as many places as possible.”

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Posted 5 years ago

“Don’t waste your time with this company.”

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Posted 5 years ago

“Don’t waste your time with this company.”

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Posted 5 years ago

“I reached retirement age over a month ago, and L&G had committed to paying my pension at the beginning of each month (so January). When no money appeared, I called them, and they said they hadn’t received the requisite information yet from the previous company. I called the latter, and they said this was because L&G had given them incorrect details concerning me (date of birth etc). L&G admitted this, but would not do anything to speed the processing of my pension up, instead adopting a broken record approach of repeatedly telling me that it would be 14-20 working days (ie up to a month) before I got my first payment. When I ask them questions, they ignore them; the previous company tells me L&G have STILL not re-submitted their request; L&G state (with a total absence of shame) that it will take up to a month after they get the information before I get paid anything, so TWO MONTHS since my pension should have started. I am in despair over this, feel that L&G are treating me with contempt, and strongly recommend that anyone reading this goes elsewhere. Just look at these reviews – NEARLY A QUARTER of reviewers rate them as bad!!”

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Posted 5 years ago

“I have a protection insurance In this company and he need to give my claim after 1 week I stop the work I stoped in 23 nov 2019 and I sent everything I calll more time and today in 30 January 2020 I call because I have a surgery and telling me sorry we can not help you because you cover in 1 nov 2019 I think is very early for claim ooooooo my good !!! And I have 3 insurance I pay 70 £ every month and for 600£ every month no cover me maybe I am death this ......company no give me never 100 000£ !!!!!!! 🖕🖕🖕🖕🖕”

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Posted 5 years ago

“I have both life insurance and my pension savings with them and they're services have allowed me both to protect my family and plan ahead for my future”

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Posted 5 years ago

“Be prepared to wait for at least half hour to speak to someone, also very slow payout used to be a decent pet insurance company but not now.”

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Posted 5 years ago

“When going through my bank statements, I noticed that my home insurance renewal payment, £208, has been taken out of my account twice. I have been on the phone for 40 minutes yesterday on hold and 35 minutes today. I have still not been able to resolve this. So despite the mistake, contacting the company is very difficult- would not recommend!”

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Posted 5 years ago

“Numerous call for my dogs claim. Never get back to you been waiting 2 months.”

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Posted 5 years ago

“Worst Company ever, will never ever use them again. Complete cowboys.”

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Posted 5 years ago

“The main issue I have is the phone loop you get caught up in when calling, automated sellection after sellection. often more than once. In the end (after 16 mins) the only way to get to speak to a person was to speak my datails incorrectly several tmes until it transfered me to a receptionist. ALL THIS TIME IT IS A CHARGED NUMBER (NOT A FREE PHONE NUMBER). They then took me to a set of security questions , then sent me off to another team and more security questions. A after 28 minutes I got an answer to my question. ALL ON A CHARGED NUMBER.”

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Posted 5 years ago

“My pet insurance has increased by £126.29 this year which equates to a 33% increase despite never having made a claim. I contacted legal and general and after waiting in excess of 25 minutes for the telephone to be answered, the person I spoke to didn't even want my details, she immediately told me this was the lowest price that could be offered”

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Posted 5 years ago

“Smooth application process.”

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Posted 5 years ago

“I had a SERPS Annuity issue with this bunch of cavaliers for over 2 years and nothing was resolved. All they done was dance around the issue. Worst company on the planet.”

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Posted 5 years ago

“What a rubbish company. I cant change my trustee, with out his agreement. I even cant cancel my policy if my trustee wont agree. I pay money and i cant do what I want. Keep away from this company.”

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Posted 5 years ago

“Avoid!! Avoid!!! Avoid!!!!!! Have a leak in a roof valley which has caused water damage inside my home and brought the bathroom ceiling down. Made a claim online and was promised a call back between 5 pm and 8 pm the next day. I finished work early to make sure I was available. The call never came so I had to contact them again. Refused the claim because "there has not been enough rain to meet their criteria". I live in Doncaster, look at the news! This is the first claim I have ever made from any insurance company after being a home owner for over 30 years. To be told there has not been enough rain when parts of the town and village i live in are under water is scandalous.”

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Posted 5 years ago

“Completely screwed over. Go to another company as these people give the bare minimum even for escape of water!! The excess is so high there's no point claiming. Between me and my husband we have made 1 other claim in 50 years. These people will quibble over everything, don't give them your money. Very disappointed.”

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Posted 5 years ago

“Try to claim your pension, what a joke! I've been trying since August. They had all documents 7/10/19. I had to submit again last week and everytime I ring 50mins on phone and am told '15' days to process. Friday I was told 3 days yesterday back to '15'days. Happy taking the money but don't want to give it back.”

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Posted 5 years ago

Legal & General is rated 1.7 based on 602 reviews