Legal & General Reviews

Name: Legal & General
Rating: 1.65

1.7 Rating 614 Reviews

16 %

of reviewers recommend Legal & General

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1.7

Based on 614 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Legal & General 1 star review on 14th June 2025

Anonymous

Anonymous // 01/01/2019

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“Iv been waiting 2 months now for them send me the money over for my claim for my dog.and today I call them, they have received the claim form.and they are trying there best to get out of paying life time cover for my dog who has epilepsy,I am very upset and will be taking this further if things don’t get sorted out.”

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Posted 5 years ago

“For over six months I have being trying to talk to a 'person' about my pension options. On numerous occasions I have been promised phones calls and received none. This despite my earlier complaints. Today, as before, I have sat by my phone at the appointed time for over half an hour and have heard no ring. Only then to find three miss calls. Very strange when I have been listening to my phone for over half an hour! Be warned Legal and General customer service is appalling and verging on being dishonest! How their website displays a three and a half star customer rating is beyond me!”

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Posted 5 years ago

“Not being able to login on a regular basis. No app available.”

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Posted 5 years ago

“Absolutely horrendous trying to get into there website, taken over 2 weeks of calls and receiving letters with details of what to do to access the website which don't work. When calling them you have to listen to the same 2 minute IVR telling you the same message about Covid19 delays. It is laughable because if they made their website user friendly they would be getting less calls. It is a joke that a company the size of L&G have such a terrible online presence/service!!!”

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Posted 5 years ago

“ITs taking them three months to transfer a simple pension policy, IF you have any sense do not bother investing with these incompetents”

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Posted 5 years ago

“We have been with L&G for over 6 years, and each year the Home and Contents insurance policy premium went up by quite a lot, but every time I rang them up, they agreed to bring it down a little, so we stayed with them. However this year, I think taking advantage of the Covid crisis, they have been extremely hard to get hold of (spoke to 5 reps in total, overall waiting time of 2.5 hours), and when I eventually did, got told they couldn't negotiate at all on the renewal price (which this year went up by a whopping 20% - ridiculous). I have since gone with a quote from elsewhere, but when I go on their 'Smart Service' which each advisor told me was very straightforward and easy to use, it refuses to let me in to cancel. S case of Computer says no. So frustrating. Will be glad to see the back of them frankly.”

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Posted 5 years ago

“Hold an existing house policy. Phoned to talk about renewal and told 'we're too busy. We'll phone you back within 5 days'. 6 days no call. Instead I have found an alternative insurer with better cover and 20% cheaper and moved insurer!”

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Posted 5 years ago

“Avoid this company. I have held two insurance policies with this company and each time they have “walked up” the costs. Avoid!”

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Posted 5 years ago

“Just renewed online my house & contents insurance. No problems in past, but the latest website is a nightmare to navigate. After 20 minutes I gave up. Despite warnings that there could be long delays in responding to my call, it was answered within a minute and the agent was very helpful.”

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Posted 5 years ago

“I insured my pet with Buddies over 2 weeks ago and received no documents. They have now told me that they have no record of me or my policy. They were quick enough to take my money however. I have emailed numerous times and spoken to I dont know how many people who just pass me from person to person with no resolution. I have asked for a refund but as predicted that email is being ignored too. Meanwhile I have an uninsured pet. Avoid at all costs!”

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Posted 5 years ago

“Absolutely awful logging on system. Can’t log on and doesn’t let you reset password!”

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Posted 5 years ago

“I have just spoke to a chap called Adam Williams. He was very friendly and accommodating and his customer service skills were excellent.”

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Posted 5 years ago

“Trying to take out home insurance policy been on phone for 1 1/2 hours been hung up on twice ...all i want to do is pay for it”

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Posted 5 years ago

“Nice dealing with L&G, prompt response and warm customer service”

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Posted 5 years ago

“Have my two pets insured with them on life policies . They have just renewed the policies with over £200 increase ???? They think they have you trapped & basically are just a profitable loan company !!!”

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Posted 5 years ago

“Illegally took money and didnt provide policy! Avoid at all costs Went to take home insurance out, they had a "technical error" on their web page and it didnt process. Next day they took the money out. Somehow they had details to take the payments out but none of my personal details to locate a policy. Avoid at all costs - dodgy company and I have formally reported them to FOS, FCA and ICO regarding their behaviour in this matter”

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Posted 5 years ago

“I have use them in past and they were good company.)”

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Posted 5 years ago

“Web site frequently down, system throws you out as soon as you log in. Different 'log in journey' with different screens leaves visitors unsure which pages are real, or potential scams. One of the worst financial platforms I use. Certainly the most unreliable and most frustrating.”

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Posted 5 years ago

“I got in the pension scheme from my company without knowing this... When I wanted to opt out from the pension and get all my money back I’ve found that till the age of 55 I can’t do nothing. Proper scam company!!!”

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Posted 5 years ago

“Refusing to carry out a valuation on my property for my mortgage even after Boris confirmed that these services could re-commence. Horrendous cronyism allowing the state-owned RBS banks to avoid lending to people when they need it most.”

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Posted 5 years ago

Legal & General is rated 1.7 based on 614 reviews