Legal & General Reviews

Name: Legal & General
Rating: 1.66

1.7 Rating 604 Reviews

16 %

of reviewers recommend Legal & General

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1.7

Based on 604 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Legal & General 1 star review on 9th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Legal & General 1 star review on 22nd May 2025

Jerry

Legal & General 1 star review on 11th May 2025

Nevaeh Serenity

Legal & General 1 star review on 30th May 2022

David

Anonymous

Anonymous // 01/01/2019

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“The most appalling customer service I've ever experienced. Under no circumstances should anyone deal with this company!”

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Posted 7 years ago

“Tried to renew home insurance, was in a telephone queue for 45 minutes in the end I decided to shop elsewhere, there online payment system is an absolute joke !!!”

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Posted 7 years ago

“We have our puppy with legal and general and the only fault was that it took a little while for the claim to be paid out. The process of claiming was simple and despite only being with them for a few months they had no issues in paying out the (almost) £4,000 for my pups surgery. I just hope I will continue to be a happy customer when it comes to our renewal.”

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Posted 7 years ago

“""L&G have been very good at taking my instalments for home insurance for the last 12 years. I am now trying to make the first claim ever and they have passed my file onto another company (claims consortium) to process and I have not heard from them since sending the details they requested on 28th August (Its 10th September).... Very, very poor. I shall not be renewing with L&G.”

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Posted 7 years ago

“Hi. Just received an email from yourself stating you are not going to honour our pet insurance claim which I find outrageous. We've taken on two policies with you on the highest plan to ensure we have the best interests of our dogs at hand. Visited our local practice with one of our dogs poorly to be told it was as a result of teeth issues resulting in 13 teeth being removed which had affected her health and appetite. Completed the form to be told that you only Cover dental fees as a result of an accident. I will be raising a complaint with your dept tomorrow and taking this to the financial ombudsman for being mis sold insurance.”

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Posted 7 years ago

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Posted 7 years ago

“""Absolutely shocking customer service - We took out a policy with L&G and as an incentive where given a free Amazon voucher - this has never appeared. L&G like to blame another company who deal with their vouchers, yet they blame L&G. You cannot win - and still no voucher - I will never use them again!”

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Posted 7 years ago

“Every time you call, you are first on hold for an average of 10-20 minutes. Then I got told several times during various calls that they were having systems issues so I had to call back. Finally I added an expensive item to my policy and I have still (after a month) not been told that the documentation I sent the same working day was sufficient, and that they had removed the endorsement. It is shocking service, definitely understaffed call centres. The person who I called for my home insurance told me she was't trained to deal with my type of policy and was needing to request a call back for me. Why was she even on the phone then? Definitely avoid.”

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Posted 7 years ago

“""liars and charlatans avoid like the plague. Many years ago lied to sell us a product we did not need but were so convincing with their lies we have been wasting money may as well have stood in the street waving fivers into the wind once a month. Cannot believe they have not been closed down by now.”

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Posted 7 years ago

“Trying to make a claim and they just dont want to know. Get automated messages saying they will respond within 3 days, rubbish........ Will never use this company for anything again.”

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Posted 7 years ago

“Made a claim in June of this year they fobbed me off till now and now say they won't pay for my claim. I will be taking legal action and contacting the financial ombudsman. Do not touch the whole place needs blowing up or a kick up the ass..”

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Posted 7 years ago

“I had a pet insurer with this company Worst company ever They trick people and just want to rip off us. Anafilatic shock not cover?!!! They shoud be ashamed of taking money from people. The customer service don't know nothing and are unable to anwser questions”

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Posted 7 years ago

“The worst pet insurance ever!!!!!!!!! Awful claims experience, awful, awful customer service!! Don't recommend at all!”

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Posted 7 years ago

“Assured would be contacted within 2 working days regarding claim. No contact now after 3 working days. 45 mins of waiting hearing "thank you for holding, we ARE on our way to help" - hmmm, I don't believe you! This is my first ever claim so I knew no different. To make matters worse, I've just renewed with them too. Dammit, wish I'd experienced this shoddy service before renewing. Awful.”

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Posted 7 years ago

“My roof developed a leak which ran in to electrics and they said had to be at least 25ml of rain within an hour for them to cover it so basically unless it's a tsunami on your bike is what I was told absolute disgraceful company never again will I insure anything with these rogue traders”

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Posted 7 years ago

“trying to renew home insurance has been impossible! the website didn't work, the automated telephone system didn't work and gave up waiting on hold for customer services”

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Posted 7 years ago

“I have been trying for 2 weeks to contact legal and general with follow up information for a claim. I have been unable to get through and have been left waiting for hours with a repeated message that 'someone will be with you shortly'. This is NOT the case. It is impossible to speak get through and speak to anyone and my phone bill just keeps running up. This is not customer service. Having an inadequate customer service that prevents and blocks customers from discussing their policy is not only extremely poor and unprofessional but is extremely stressful and distressing. I notice others are having similar experiences and nothing has been rectified. I have even tried to get through by selecting another option on the phone but again, no one answers and I just watch the minutes and hours tick by. Shoddy service.”

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Posted 7 years ago

“I am currently on the phone trying to ring L&G back as after making my initial claim they promised a return call within 48 hours. No sign. Now currently on hold.. 36 minutes and counting”

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Posted 7 years ago

“Awful claims experience, no way to email claims in. Always waiting on hold for ages to try and talk to someone. Awful, awful customer service.”

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Posted 7 years ago

“Simple and easy to organise cover”

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(Pet Insurance) - Posted 7 years ago

Legal & General is rated 1.7 based on 604 reviews