Legal & General Reviews

Name: Legal & General
Rating: 1.63

1.6 Rating 630 Reviews

15 %

of reviewers recommend Legal & General

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1.6

Based on 630 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Legal & General 1 star review on 9th October 2025

Mark Nelson

Legal & General 1 star review on 18th September 2025

This WasAp(+4473 88697958.)And Harrylucy977atGmail. Com Came For Me When I Got Scam

Legal & General 1 star review on 14th June 2025

Anonymous

Anonymous // 01/01/2019

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“They don not return emails or answer the phone.”

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Posted 8 years ago

“They don't pick up the phone or respond to emails. Time Wasters”

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Posted 8 years ago

“Don't bother phoning, they don't pick up. Don't bother emailing they don't respond. Hopeless company”

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Posted 8 years ago

“Impossible to get through to their claims department. Constant automated messages asking you to press this button and that button and then a mans voice advising you that someone is on the way to help you .... nobody ever come to help you though, you just tot up a very large telephone bill!”

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Posted 8 years ago

“Trying to contact them by telephone is proving impossible!! Automated calls, press this button, press that button and then listening to a voice every 10 seconds informing you that someone is on the way to help .... pffffff .... just been waiting for 20 minutes! 7 times I have tried today and 5 times yesterday. Absolute farce!”

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Posted 8 years ago

“Let uninsured for two months, got the renewal figure wrong several times, no confirmation emails, when sent, its all wrong amounts stated, kept on the phone waiting for minimum of 25 minutes each time. absolute waste of time. For a large national company to be this abysmal in its operation, is shocking. they should not even be on the compare the market website.”

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Posted 8 years ago

“• This is an insurance company with no ethics and when it comes to having to deal with claims for damages, the company resorts to all the ploys in the book to wriggle itself out of the responsibility of paying out. From my direct experience with them, L&G tend to treat you with contempt and unfairly, simply because you've had the misfortune of claiming damages from them for the losses covered by your insurance policy. Having experienced such a problem with L&G, I lodged a complaint against them with the Financial Ombudsman, thinking that the Ombudsman’s intervention will help me to get a fair treatment; unfortunately, it has taken the Financial Ombudsman over a year to come up with a rubbish, manipulative assessment of my complaint. The question then arises that where can we get justice in this country if all the systems in place are all established to prevent you from succeeding against the wrongdoings of the likes of L&G, banks, utility companies, telecom Companies and so on.”

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Posted 8 years ago

“Happy with service”

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(Pet Insurance) - Posted 8 years ago

“Instantly renewed - let me know by an email not stating anything about renewal in the title. Also spammed me with nonsense so never checked emails coming from them. Charged me to leave. Waited a year to talk to someone, ultimately will never be using them again and would highly recommend others not doing so.”

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Posted 8 years ago

“Don't pay out. Claim everything is a existing condition. Auto renew you and charge you to leave. Avoid!!”

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Posted 8 years ago

“Rang 6 times on hold annoying for home insurance each time for over 20 minutes hung up in the end each time now I'm on the phone to cancel the policies and go elsewhere "Thanks for holding we are our way to help %^&*kin annoying”

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Posted 8 years ago

“absolute joke of a service. The online system would not take my payment, so I paid for the renewal over the phone. Little did I know, they took the premium twice! I then remembered the same thing happened last year, and it took a while to get my money back. After speaking to them, they said the refund takes 21 days - absolute joke. Nearly a month later I still wait for the refund, and I never received any confirmation of the renewal - in the post or email. I cannot login into their online system. I WOULD NOT USE THEM EVER EVER AGAIN.”

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Posted 8 years ago

“What an awful service, L&G duplicated my policy so I was paying double for it each month and after spending 40 mins waiting for my call to be answered which was costing me money they authorised a refund which has still not come a month later and I have just spent another 20 mins waiting for my call to be answered whilst being charged and have given up I will never use them again..wish I could have scored 0.”

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Posted 8 years ago

“My name is Mr O Davies Ref D140911648. 14 yrs, NCB. Water leak from toilet damaged toilet floor and kitchen ceiling below. Leak at 1am. Called emergency plumber came at 3am. Water leak isolated but too let faulty can not put water in Cisten..will leak again. 9 days later (2day)BVS come to do assessment. Ignores damage on bathroom floor, toilet not fixed, and after exess offers a shocking £188 to mend damaged ceiling. I could not even hire an Apprentice to repair the job for that! My very first experience making a claim. I would not recomend L&G to anybody. So really upset. shocking. My children continue to use a bucket to flush our toilet tonight!!!!”

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Posted 8 years ago

“Cancelled home insurance within 14 day period. Still haven't got my money back 2 mths later. They don't reply to emails and take forever to answer phone calls. Please don't touch them - dreadful. On the 2 times I have managed to speak with someone they have promised refund is on way yet it never comes. Try to complain but can't get through to complaints department either! Joke.”

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Posted 8 years ago

“Trying to claim home emergency but was turned down, was told the item would have been covered from a similar policy. very disappointed. don't waste your money use other company, they can't be depened on in a real emergency.”

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Posted 8 years ago

“The worse insurance company I have ever had the mis fortune too deal with,”

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Posted 8 years ago

“Have tried to cancel home insurance have been ripped of to the tune of £20.00 and still unable to cancel remember if they say your call is important to us they are right how else can they rip you off Would I recommend them NO stay clear”

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Posted 8 years ago

“- My late husband took out his original mortgage decreasing life insurance with Legal and General, through Nationwide, on 21st May 2010. Policy No 013580654-5. This was when we bought our house. - In September 2015 we decided to add me to the policy, so consulted with the Nationwide Building Society who ‘advised’ that the only way of adding me, was to cancel the original policy and start a new policy. We agree to take out the new policy on 3rd October 2015. - It then took Legal and General 6 1/2 months to actually start our new policy. The start date for this was 23rd April 2016. The policies were set to run consectutively so as the new one started the old one ended. There was never any break in premiums. - My late husband commited suicide on 28th March 2017. - Myself and my financial adviser spoke with Nationwide on the 4th April 2017 to explain my situaton and agreed to open a claim based on the positive reassurance from Legal and General and Nationwide. - After much chasing and no further information I finally heard from someone at Legal and General who informed me that under no uncertain terms would they pay out for a suicide in the first year. - Ive sent several letter to Nationwide and Legal and General but both parties deny any culpability and simply passing the blame. We are now 7 months down the line and no closer to getting anything sorted.”

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Posted 8 years ago

“Legal and General home insurance are so terrible, I had lots of jewellery stolen from my house in August and since then they have been coming up with every reason possible to delay a payment and saying there were only 4 items when I sent an email 2 days after the burglary detailing all 20 + items. I have to chase them constantly and now have to have a phone call for an hour and a half detailing each piece of jewellery which I have to do when paying for childcare as this phone call would be impossible with my 2 year old around!”

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Posted 8 years ago

Legal & General is rated 1.6 based on 630 reviews