Legal & General Reviews

Name: Legal & General
Rating: 1.66

1.7 Rating 604 Reviews

16 %

of reviewers recommend Legal & General

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1.7

Based on 604 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Legal & General 1 star review on 9th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Legal & General 1 star review on 22nd May 2025

Jerry

Legal & General 1 star review on 11th May 2025

Nevaeh Serenity

Legal & General 1 star review on 30th May 2022

David

Anonymous

Anonymous // 01/01/2019

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“I cancelled a policy in June 2014 and again in august 2015, but they kept taking premiums. I had a number of policies with then and did not notice money coming out, they agreed that it was their mistake and would pay the premiums back along with £50 however £50 arrived but nothing else. I have now had to take a morning off work to try and sort out . Phone 4 times so far, now been holding for over 10 mins”

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Posted 7 years ago

“Home insurance claim on kitchen fire came out at 11:45 to board up windows and door .. Followed by disturbance allowance paid prompt appointed loss adjustors although slow progress with them was all wrapped up in three weeks l&g very very helpful pushed to get things sorted no hassle paying out so surprised everything but the little slowness by the loss adjustors all in all 10/10 thank u l&g”

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Posted 7 years ago

“L&G reneged on my insurance cover resulting in my having to close my factory and sack my loyal workforce. I regularly paid the premiums but they never gave me my policy. They say I was the victim of a scam but all payments went through their bank and I have bank statements to prove it. I have been fighting for justice for years but I am just a minnow against them. I allege they are dishonest and couldn`t care less about a small man like me.”

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Posted 7 years ago

“You can speak to a member of sales extremely quickly but when you need to speak to someone about your claim you are waiting for more than an hour! No one has time to keep waiting like this! Unacceptable”

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Posted 7 years ago

“Unbeliveable waiting times - sometimes almost 2 hours just to speak to someone!!”

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Posted 7 years ago

“Disgusting customer service and cash settlement figure in relation to a recent home contents insurance claim. Amount paid out didn't even cover my damaged carpets following escape of water that didn't even originate in my property! Left for 20-30 mins before calls answered too. Complaint letter sent but a dissatisfied response. I will never use legal & general again for any insurance.”

Helpful Report

Posted 7 years ago

“L and G are a greedy concern with little focus on customer retention e.g. my house building and contents went up by approximately 18 percent, competitors were cheaper. L and G tried to blame the increase on our post code (we`d had no claims/change in circumstances). What a pity.”

Helpful Report

Posted 7 years ago

“I have several products with L&G amongst which is pet insurance, which is more costly than my house insurance. Unfortunately having to make a claim for my dog who is dying of cancer the whole process has been outstandingly poor. L&G have an intermediary Ultimate Pet Partners who have been uncommunicative, difficult and have put up several barriers to paying out a small sum. Could never recommend L&G Pet insurance to anyone, over the years I've had four providers L&G have been the worse by a mile”

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Posted 7 years ago

“Storm damaged my roof, so I tried to make a claim from them. They told me they did not insure asphalt flat roofs but when I took out the insurance I was advised they did. I wrote to Nigel Wilson the CEO, who basically could not care less & passed me on to a Chris Newman who certainly could not care less.In have since cancelled the balance of the insurance with them, they even tried to charge me £24.99 cancellation fee, until I threatened to take them to court. Buildings insurance with these people is in my opinion just legalised fraud. They are a very dubious company in my opinion.”

Helpful Report

Posted 7 years ago

“Renewed my car insurance policy so first payment came out on 5th June so I had money ready in my account for next payment to come out on 5th July and they tried to take out on 3rd of month saying this is how it was set up and have now charged me a late payment fee of £25.00!!!!! I have never ever missed a payment before and this was just a miscommunication. I think the fee is absolutely extortionate and out of principle I would NEVER use Legal and General again.”

Helpful Report

Posted 7 years ago

“Had a flood; 5-6 weeks in now. Sub contractors BVS and Polygon no talking efficiently. Missing items off lists which need to be replaced. Having to ring them Daily, still missing things off lists. Stating quotes for work from Builders is overpriced by x4. Feels like they are trying to push you into a quick low settlement or to agree for their people to do the work.”

Helpful Report

Posted 7 years ago

“Had small crack in silicone seal around my shower .over a period of time it brought down the ceiling in the garage and straight into the boiler after waiting 32 minutes to get through to be told they had no one to handle my claim ant they would ring back the next morning which they duly did.i was then told that it was my responsibility to check and would decline my claim.to top it all off the claim advisor then asked if he could do anything else to help what a whopper. Advise to anyone wanting home insurance to look elsewhere . Worst supplier I have ever used”

Helpful Report

Posted 7 years ago

“I took out home insurance with them and could not get them to send me the policy documents either by post or email despite sending them several emails and ringing several times and waiting for at least 20 minutes to speak to someone. Luckily I could cancel my policy so hopefully I will get a refund- if that happens!”

Helpful Report

Posted 7 years ago

“This so called excellant pet insurance company with held my claim for my dog saying it was a pre exsiting condition when it wasn't. My vet even wrote a letter to them explaining it was not and they still declined it!”

Helpful Report

Posted 7 years ago

“Bought the Critical Illness and Life Insurance policy in good faith many years prior to being diagnosed with a degenerative disease. To cut a rather lengthy and unfortunate story short Legal & General decided to question my illness regardless of its severity and my not being able to work AND DUG into my private life and inheritance after my mothers death (from cancer); to state that because I inherented a business from my family that I do not qualify for the policy claim. All these underhanded actions to avoid a rather large payout. Disgusting!!!! I am currently and with costs going through the Ombudsman. Please do NOT take out any of their policies. Legal & General's practice to avert payouts are totally unethical and will worsen any diagnosed ailment! - as that is inevitablely their aim.”

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Posted 7 years ago

“Shame I can only go as low as 1 star. My wife pushed a window too hard trying to open it. A hinge broke and the whole assembly fell onto a lower roof ,breaking tiles, before bouncing down onto our car bonnet causing severe denting. The assessor BVS before even looking closely stated that the problem was due to faulty parts therefore was "not an accident". therefore they wouldn't pay for the car (circa £500 to fix) or the window another £450. but were willing to pay for two tiles at £67 but I would have to pay £200 excess plus loose my many years no claims bonus. ACCIDENT (1) In common usage: an unforeseen and unplanned event or circumstances; or an unfortunate event resulting especially from carelessness or ignorance (Webster's Dictionary). They use to hang people for highway robbery? DO NOT use this company.”

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Posted 7 years ago

“Time to renew my policy and I've spent 20 minutes on hold and being passed between various Customer Service Assistants who 'haven't dealt with that product' (home insurance!) before finally speaking to someone who 'could' deal with my product. I was then advised, he could do nothing about the renewal price (£150 more than competitors) and was going to pass me onto another colleague in Customer Loyalty that would be able to help. No thanks. I'll go elsewhere.”

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Posted 8 years ago

“Called last evening as a tree came through my window was told that I would be contacted within 24hours as premises was secure, still no contact 28 hours later,”

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Posted 8 years ago

“Absolutely no interest in helping sort out a claim for our tv after a lightning strike, I've had to chase up the claim 6 times now and over 2 weeks later still have no Tv, just been told it will take another 7-10 days! Will not be renewing my policy with this company.”

Helpful Report

Posted 8 years ago

“Time is of zero urgency to this outrageous excuse of a company. Please ensure your lender does not use Legal & General as their panel management company.”

Helpful Report

Posted 8 years ago

Legal & General is rated 1.7 based on 604 reviews