Legal & General Reviews

Name: Legal & General
Rating: 1.65

1.7 Rating 614 Reviews

16 %

of reviewers recommend Legal & General

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1.7

Based on 614 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Legal & General 1 star review on 14th June 2025

Anonymous

Anonymous // 01/01/2019

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“I have a pension and that will not pay out. There words are Quote " we could pay but as a company choose not to" by Donna Sulivan. They then advise me to for equity release. By Jane Somerset.”

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Posted 8 years ago

“I would never recommend legal and general to anyone. I have just received my first mortgage and have taken out life insurance with them. I asked for my trustee form which I was told 'would be emailed to me' when it wasn't, I phoned again and was told 'it would be posted to me', when it wasn't, I phoned again and was told 'I can't help you as I am covering the phones but will get someone to call you back'; the call never came. I made a formal complaint, was told the documents would be sent first class, recorded delivery.. they didn't turn up, I chased up and was ignored. I have cancelled this service and would never use them again.”

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Posted 8 years ago

“I am saddened to say this is an atrocious company to ever consider a pension with. They keep you hanging on the phone for 20 mins a time yet what I wanted to do was transfer my pension. They promised to send me the documentation and failed to do so. I had one year to transfer my money with my other employer and it failed to do so because of the lapse of service from Legal and General. I wonder if it was a malicious way of keeping a customer. I have now left them, but my advice is not to consider such a company unless you genuinely feel you can trust their conduct when you reach your pension age.”

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Posted 8 years ago

“L&G Pet insurance - terrible service claim declined as classed as a pre-existing condition which it was not, couldn't even be bothered to tell me my claim was declined, I had to chase them, then they wanted to charge me £30 to cancel my policy - waste of time!!!”

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Posted 8 years ago

“Dreadful customer service. Website wont let me register so e-mailed them. Was contacted by phone and told documents would be posted. Two weeks later, still no documents. E-mailed them again and no response to e-mail, not even automated reply.Worst customer service from anyone in my experience.”

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Posted 8 years ago

“I tried to cash in my pension to purchase a small business which would have given me a much better return even when the tax implications are considered. In a nutshell they used a variety of excuses not to pay out ranging from incomplete paperwork to "our IT systems are down" Over two months later I am still waiting and I have lost the purchase. You wouldn't be surprised to know that they aren't bothered. Why would anyone be bothered about a number? With Legal & General that's all you are and will ever be.”

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Posted 8 years ago

“No contact with the customer despite I reported the claim. Every time I wanted to know something about my application, I had to call and explain everything again. 24h emergency engineer respond don't exist I have been told that they don't have any engineer free. Personally, I will never use it again or recommend to anyone of my friends.”

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Posted 8 years ago

“20 years ive been with this company, and never made a claim. untill last week when my lounge ceiling came down due to a water leak in the bathroom up stairs. They will look or any excuse not to pay up, and refused my claim because it wasent wet enough, It was 10 days untill they sent a man around to look and it had dryed out a lot by then. Ovoid this company there is no point having insurance if they wont pay out”

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Posted 8 years ago

“We have Home Insurance Extra policy with Legal and General. We had a problems with our boiler with no heating or hot water. We phoned to make a claim and was told an engineer would not be able to come out until a day later leaving us without heating or hot water which does not help when you have a 3 and 7 year old children. The engineer came out and said we had 'sludge' in our boiler plate and would contact the insurance company about changing this but would have to wait until after the weekend. We then got a phone call from Legal and General after midday 2 days later to say they do not cover the problem leaving us to find a plumber to get this fixed and still without heating or hot water. The guy on the phone said who he was and from Legal and General and explained that we were not covered and put the phone down. Appalling service and we will be cancelling our policy with them.”

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Posted 8 years ago

“I dropped my iphone 7 in the sink on fri 10th March 2017 and it stopped working the next day. I called Legal and general on the sunday and was told i would get a call back within 24hours. I hadnt heard anything on Monday so i called them back on the tuesday to be told how sorry they were that i hadnt had a call back. I went through what happened again and my claim was put through to the rapid claims department. I was called the following day to be told my claim was all processed and i would receive a cheque (minus the excess) through the post in the next 5-7 days and they would collect my broken phone whenever suited me by courier. I got it picked up from my work place and received my cheque on the Monday. All very professional and very easy to deal and chat to. Maybe my claim was very simple but i was expecting to be faced with a lot of challenges given these reviews but i didnt at all.”

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Posted 8 years ago

“All round shocking from start to finish I will be making a complaint over how I've been dealt with!!!,I recommend you stay away from using this company!!!”

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Posted 8 years ago

“This company have never written to me in the in the 14 years I've been with them. I have reported this company to the fca, there will be an investigation. I think there customer services is terrible ,they will give you any explanation to avoid saying sorry or putting the situation right. It's about time this company took a good luck at its services. I would avoid this company for these reasons. A good company would always keep in touch with you annually just to let you know you are a customer of theres. Shocking !!!!!!!!”

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Posted 8 years ago

“Worst company I've ever dealt with. Lied to throughout the whole process. My claim was for £2000 minus excess - they've ended up costing me £2300. So not only am I £2000 down through burglary, it's cost me £2300 for a holiday I can't go on because they can't resolve my claim as quick as they promised me they would. Stay away at all costs.”

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Posted 8 years ago

“I HAVE PET INSURANCE WITH LEGAL & GENERAL. oUR DOG HAD TO BE PUT TO SLEEP AS HE HAD CANCER, NO PREVIOUS CLAIMS EVER. lEGAL & GENERAL HAVE SAT ON OUR CLAIM SINCE 1ST WEEK OF FEB 2017 WE ARE NOW THE 10.03.17 AND OUR CLAIM HAS ONLY GONE TO BE ASSESSED YESTERDAY. APPARENTLY THEY HAVE A BIG WORK LOAD !!! VET FILLED OUT THE ORIGINAL FORMS -SO I DONT KNOW WHY IT HAS TAKEN SO LONG. VERY ANNOYED CUSTOMER WOULD NOT USE THEM AGAIN.”

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Posted 8 years ago

“12 days since storm Doris and my house is wrecked........thank you Legal & General for Fxxx all Wouldn't touch this company again,I am sick of not being able to speak to anyone with authority”

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Posted 8 years ago

“I never write reviews but I have in this cause because L&G really deserve a good one, they have been helpful and simple all the way through. From our initial quote - where everything I queried was explained clearly, to taking out the insurance and then processing our first claim. I didn't think we'd have to claim as early on in the policy as we did but when we had to it was easy and quick. I completed the claim form that we were sent when we took out the insurance, dropped it into my vet and the funds were credited to my account not long after. I didn't have to do any chasing up at all. Lovely customer service team and easy to follow processes. :)”

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(Pet Insurance) - Posted 8 years ago

“I wouldn't even give them 1 star! They find any loophole that they can not to pay out, they don't care what kind of traumatic experience you have been through, their aim is to avoid paying out! Sue them!!!”

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Posted 8 years ago

“Bought a policy on 19th Jan to replace my home insurance due 30 th Jan 2017. Was unable to gain access to review policy , site did not work. After numerous e mails that where ignored I rang them. They promised to send out postal copy, and a new e mail. Policy proved inadequate, only insured emergency cover for nine months not a year .... rediculous. Cancelled policy 1st Feb . They tried to charge me cancellation fee, (you have a two week cooling off period anyway. )asked for refund 2/5 days. Rang them repeatedly. Now it's 7/10 days. Meanwhile my property it uninsured because of their inadequacy. I'm still awaiting payment and it's now 12th. Do not touch. Inconsiderate, uncaring thoughtless company. I am seeking legal advice.”

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Posted 8 years ago

“I had a burst water pipe four months ago in Sept 2016. We are now towards the end of Jan 2017 and I still have no cooking facilities nor a kitchen for that matter. I have wires all over the place and holes in the ceiling still etc. I have a four year old son who lives with me. They do not communicate with you and they do not care, no point phoning the call centre people a waste of space. They have caused me so much stress from all of this. It has affected my wellbeing. Do not use them EVER!!!”

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Posted 8 years ago

“Dont ever buy a polucy with L & G After a water leak they Appointed a company called BVS to deal with the damage. Prices offered were less the half of water 3 building contractors priced to do the work. BVS don't do any building work but are there to short change policy holders. Stay well clear of both companies.”

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Posted 8 years ago

Legal & General is rated 1.7 based on 614 reviews