Legal & General Reviews

Name: Legal & General
Rating: 1.65

1.7 Rating 614 Reviews

16 %

of reviewers recommend Legal & General

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1.7

Based on 614 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Legal & General 1 star review on 14th June 2025

Anonymous

Anonymous // 01/01/2019

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“really poor customer service - delays with payment ( it took over 4 weeks from the moment when claim had been agreed for the payment to be made post simple insurance claim )”

Helpful Report

Posted 8 years ago

“They take your money, no questions asked and then you have a problem and make a claim and they bring in the public prosecutors to cross examine you... Avoid this mob. They will not cover you. They will rape you... ...and make you feel guilty on top of it.”

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Posted 8 years ago

“Have had pet insurance with L&G for 3 years now, not had to claim before. Pet had a operation on his knee, they refused to pay out as they said it was pre-existing, despite never having a problem with that knee and my vet writing to them to confirm that is wasnt. They took 3 months to review details and come to the decision also, despite advising that they would deal with claim within 10 days”

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Posted 8 years ago

“One of our chimney pots was blown off in high winds in February and a surveyor from Building Validation Solutions (BVS), who are a branch of Legal & General, came out to assess and value the replacement job. He offered us a cash settlement sum. We then obtained our own quotes and two of the quotes came back at double the amount that BVS had offered us. We therefore had to accept their preferred contractor. Their contractor fitted a chimney pot that was half the height of the original one that was there, it also didn't match the three other remaining chimney pots. I was concerned about the draw ability of the lowered pot and the possibility of fumes being blown back down the chimney. BVS were awful to deal with, Alisha, our appointed person was arrogant and could not care less about our concerns. Their building contractor was also dismissive. It has taken 5 months from first being contacted by their contractor up until now and the scaffolding is still standing 6 weeks after completion of the job. I wish we had taken the money that was offered and paid the difference to employ a reputable contractor instead of having to use the one supplied by Legal & General via BVS.”

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Posted 9 years ago

“Contracted a travel insurance with them, they charged my card but never bothered to send the documentation. I had to call them twice before they told me that something went wrong so they would not take the money and I had to buy the insurance again. I took the precaution of using a different card. Days later, they charged both cards but cannot find that I contracted anything. I've had to call them an unrealistic amount of times, they do not follow up what they say they will do, they do not call back when they say they will, they use very sad excuses as "our system is down" and they are just not professional at all. I will have to go to the bank and ask for a chargeback to get the money back. L&G is a joke.”

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Posted 9 years ago

“Today I feel that I must write a review about the legal and general home insurance emergency cover. Unfortunately, I could not get into my house, the key would not go into the front door and I was locked out. It's Sunday but I called Legal and General I had emergency cover and a locksmith came to my home within 22mins and let me into my home in about 2mins. Whilst we don't always choose emergency cover we had this year in July and I am so happy we did.”

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Posted 9 years ago

“I wouldn't recommend legal & general to anyone, I have had the mos horrific experience, we lost everything in our home due to a fire , your insurance is meant to be there to help you and unfortunately in this case they are working against us. Ridiculous cash settlements being offered to repair our home to the standard that it was , I've had to take time off of work due to the stress that is now caused. I really wish we had done our revision properly before taking out home insurance with them. Absolutely disgusted.”

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Posted 9 years ago

“If there was a negative i would out it!! My shower leaked this morning bringing down the ceiling. As a result my call they say I will have to pay to take out ant replace the shower cubicle the tiles the ply wood. Wait for this they will pay to fix the pipe (a 5 minute job) and the ceiling perhaps. I then asked to speak to a manager who will now ring me back in 24 hours. ABSOLUTLY UNBELIEVABLE!!!!”

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Posted 9 years ago

“I have a crack in chimney & flashing dislodged - Legal & General buildings insurance refused to pay said was wear why pay buildings insurance then it's the 1st time I've put in a claim in 30yrs. Useless waste of time will have to have loan to pay for repairs.”

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Posted 9 years ago

“The most horrendous experience I have ever had. Terrible communication, did not follow their own complaints procedures and refused to offer compensation recommended by the Financial Ombudsman Service adjudicator. 9 months on and I am still waiting for my claim to be settled despite having no kitchen or cooking facilities. The way I have been treated by this company has caused me so much stress that it resulted in time off of work and a nervous breakdown.”

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Posted 9 years ago

“Good and helpfull services”

Helpful Report

Posted 9 years ago

“I was recently burgled and although I hadn't bought a policy directly with L&G, they were the underwriters. L&G have been far better than I was expecting from an insurance company and have been helpful and paid out for my claim when I was expecting more of a battle. It was a relatively small claim (approx. £1k total) but was a lot to me and whilst it has taken a while, this may be down in part to me not constantly calling them. I did find their telephone system frustrating as there was often a long wait to get through to someone and then they had to get up to speed on my specific claim, but generally people were helpful. I would prefer it if they sent more correspondence by email, not only for my records but also as I find it difficult to talk in the day time due to my work. Overall I've been happy with how my claim has been dealt with.”

Helpful Report

Posted 9 years ago

“Due to "an unforeseen number of claims received", at the moment it is taking them over 2 months from confirming a receipt of a claims form to give a decision on whether to pay out. Not what you expect from going with a big well known insurance brand.”

Helpful Report

Posted 9 years ago

“The worst experience you could possibly have .legal and General rejected my claim because of lack of visual evidence to a pipe leak that was under an elderly couples house[our pipe connection was joint] But instead of being direct and honest they strung the claim out for months. Please anyone thinking of insuring a property with them have a rethink there are many excellent insurers out there .I ended up paying £1300 to have my pipes rerouted , money I didn't have and they have left me in debt.”

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Posted 9 years ago

“I was at the O2 for a function and my tech equipment was nicked, i made a claim and up till today whic is 2 weeks now, i have been advised that my claim is on hold because they feel they are investigating the case, i have ben passed from pillar to post and all receipts etc has been given and a Kevin, a Gary all of these guys have no idea how distrauting it is when you loose something of value and besides the value, its the information that is inside that you also loose, they should stop traumatising us when its time for them to pay up,,,all this they say bla bla bla its just to have you hooked and after paying your premiums they don't care about you anymore, so so disapointed .Good luck to you”

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Posted 9 years ago

“This is a good value for money policy with Legal and General. Cannot comment on claims customer service as I haven't made one.”

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(Home Insurance) - Posted 9 years ago

“Quite happy with cover & cost of insurance. Since I have not made a claim on the insurance, I cannot offer any comments about the service I might have had if a claim was submitted.”

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(Home Insurance) - Posted 9 years ago

“having never made a claim in 40 years here is my story came back off holiday freezer not working contents ruined contacted legal and general grilled like criminal told that freezer would not hold 400£ worth of food had to get ruined food from dustbin 2 full bin liners read them prices they then offered to pay 78£ but warned premium wold go up told them to stuff claim ihave never claimed on insurance before WHAT A PERFORMANCE they will take your money but beware if you have to make a claim will not be renewing better off with no insurance than this cowboy company j rhodes chesterfield”

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Posted 9 years ago

“pleased with the cost of this policy iv`e not had to claim for an accident so not sure how they would compare to other insurance firms!”

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(Home Insurance) - Posted 9 years ago

“I have had the worst customer experience which has ended with me cancelling all of my home/life insurance policies with them! The whole procedure of trying to make a claim was easy enough but trying to get even a fair settlement was unbelievable!! In fact, what I was offered was so ridiculous that I told them it wasn't worth the hassle and have dropped the claim. Beware - this is a total scam! P Bishop”

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Posted 9 years ago

Legal & General is rated 1.7 based on 614 reviews