Legal & General Reviews

Name: Legal & General
Rating: 1.66

1.7 Rating 606 Reviews

16 %

of reviewers recommend Legal & General

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1.7

Based on 606 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Legal & General 1 star review on 14th June 2025

Alex

Legal & General 1 star review on 13th June 2025

Rezakarim Rana

Legal & General 1 star review on 9th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Legal & General 1 star review on 22nd May 2025

Jerry

Legal & General 1 star review on 11th May 2025

Nevaeh Serenity

Legal & General 1 star review on 30th May 2022

David

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have a crack in chimney & flashing dislodged - Legal & General buildings insurance refused to pay said was wear why pay buildings insurance then it's the 1st time I've put in a claim in 30yrs. Useless waste of time will have to have loan to pay for repairs.”

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Posted 8 years ago

“The most horrendous experience I have ever had. Terrible communication, did not follow their own complaints procedures and refused to offer compensation recommended by the Financial Ombudsman Service adjudicator. 9 months on and I am still waiting for my claim to be settled despite having no kitchen or cooking facilities. The way I have been treated by this company has caused me so much stress that it resulted in time off of work and a nervous breakdown.”

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Posted 8 years ago

“Good and helpfull services”

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Posted 8 years ago

“I was recently burgled and although I hadn't bought a policy directly with L&G, they were the underwriters. L&G have been far better than I was expecting from an insurance company and have been helpful and paid out for my claim when I was expecting more of a battle. It was a relatively small claim (approx. £1k total) but was a lot to me and whilst it has taken a while, this may be down in part to me not constantly calling them. I did find their telephone system frustrating as there was often a long wait to get through to someone and then they had to get up to speed on my specific claim, but generally people were helpful. I would prefer it if they sent more correspondence by email, not only for my records but also as I find it difficult to talk in the day time due to my work. Overall I've been happy with how my claim has been dealt with.”

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Posted 8 years ago

“Due to "an unforeseen number of claims received", at the moment it is taking them over 2 months from confirming a receipt of a claims form to give a decision on whether to pay out. Not what you expect from going with a big well known insurance brand.”

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Posted 8 years ago

“The worst experience you could possibly have .legal and General rejected my claim because of lack of visual evidence to a pipe leak that was under an elderly couples house[our pipe connection was joint] But instead of being direct and honest they strung the claim out for months. Please anyone thinking of insuring a property with them have a rethink there are many excellent insurers out there .I ended up paying £1300 to have my pipes rerouted , money I didn't have and they have left me in debt.”

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Posted 8 years ago

“I was at the O2 for a function and my tech equipment was nicked, i made a claim and up till today whic is 2 weeks now, i have been advised that my claim is on hold because they feel they are investigating the case, i have ben passed from pillar to post and all receipts etc has been given and a Kevin, a Gary all of these guys have no idea how distrauting it is when you loose something of value and besides the value, its the information that is inside that you also loose, they should stop traumatising us when its time for them to pay up,,,all this they say bla bla bla its just to have you hooked and after paying your premiums they don't care about you anymore, so so disapointed .Good luck to you”

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Posted 8 years ago

“This is a good value for money policy with Legal and General. Cannot comment on claims customer service as I haven't made one.”

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(Home Insurance) - Posted 9 years ago

“Quite happy with cover & cost of insurance. Since I have not made a claim on the insurance, I cannot offer any comments about the service I might have had if a claim was submitted.”

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(Home Insurance) - Posted 9 years ago

“having never made a claim in 40 years here is my story came back off holiday freezer not working contents ruined contacted legal and general grilled like criminal told that freezer would not hold 400£ worth of food had to get ruined food from dustbin 2 full bin liners read them prices they then offered to pay 78£ but warned premium wold go up told them to stuff claim ihave never claimed on insurance before WHAT A PERFORMANCE they will take your money but beware if you have to make a claim will not be renewing better off with no insurance than this cowboy company j rhodes chesterfield”

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Posted 9 years ago

“pleased with the cost of this policy iv`e not had to claim for an accident so not sure how they would compare to other insurance firms!”

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(Home Insurance) - Posted 9 years ago

“I have had the worst customer experience which has ended with me cancelling all of my home/life insurance policies with them! The whole procedure of trying to make a claim was easy enough but trying to get even a fair settlement was unbelievable!! In fact, what I was offered was so ridiculous that I told them it wasn't worth the hassle and have dropped the claim. Beware - this is a total scam! P Bishop”

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Posted 9 years ago

“Very helpful”

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(Home Insurance) - Posted 9 years ago

“Very pleased with last year's price . Lets see what renewal costs are before i make a judgement.”

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(Home Insurance) - Posted 9 years ago

“Not sure how good or bad L & G are as have had no need to claim as yet, the price for our 2 Springer Spaniels was good as had a discount with having 2 dogs, but cheap is not always good, but we shall see”

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(Pet Insurance) - Posted 9 years ago

“Caled today to find out about my claim and been told by female agent WHY IM CALLING ALL THE TIME WE WILL CALL U WHEN UPDATE IS READY. But the fact that after reporting a lost items to them (legal&general) i had been thrown all over as they didnt want to do their job. They told me to call network provider 3 times, which ive already done, they told me to call apple, then to call currys Despite that i have already reported to the police, my network and to insurance company(themselfs) they didnt care at all. They make me feel like a criminal asking ng me to call EE and get from them email or letter confirmation that they cant locate IMEI number. But the t&cs of content insurance specifically asking to : report to the police, report to insurer, report to network provider which I did all of that. It is not my concern that noone can locate IMEI number from my lost phone, and it shouldnt be my problem either. I have raised a claim as we agreed for when signing a contract with legal and general. And now this agent told me not to call that often. Why we are paying for the service to hear this kind of response, to make us feel like bad people, end of the day we want to feel that someone has our back incase something happen as its what we are paying for. So we are waiting for the decision of the claim, as apparently a special team is working on it now. I will update a review once claim is processed.Ah and forgot to add that we also provided proof of ownership of items which was receipt of purchase, photos of the original box and photos of my daughter holding another item that been lost. OK so that's the second part of the review. Legal and General has handed over my claim to Ryan Direct Group Investigation Services. Ohh well now we really feel like banditos Called RDG and spoke to a very nice lady who explained ed me everything and scheduled an interview( all of that for lost phone) anyway that is what I call customer service very polite, not mean very professional and to the point. Looking forward for an interview. But definitely not looking forward to speak again with Legal and General staff. I think that's all for now. Further update to follow after the meeting next week.”

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Posted 9 years ago

“Would not allow me to make a claim for what I was covered for.”

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(Home Insurance) - Posted 9 years ago

“Very good service”

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(Home Insurance) - Posted 9 years ago

“Covered claim for a tooth extraction . Fine”

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(Pet Insurance) - Posted 9 years ago

“very goodfor the money”

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(Home Insurance) - Posted 9 years ago

Legal & General is rated 1.7 based on 606 reviews