Legal & General Reviews

Name: Legal & General
Rating: 1.65

1.7 Rating 614 Reviews

16 %

of reviewers recommend Legal & General

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1.7

Based on 614 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Legal & General 1 star review on 14th June 2025

Anonymous

Anonymous // 01/01/2019

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“Very helpful”

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(Home Insurance) - Posted 9 years ago

“Very pleased with last year's price . Lets see what renewal costs are before i make a judgement.”

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(Home Insurance) - Posted 9 years ago

“Not sure how good or bad L & G are as have had no need to claim as yet, the price for our 2 Springer Spaniels was good as had a discount with having 2 dogs, but cheap is not always good, but we shall see”

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(Pet Insurance) - Posted 9 years ago

“Caled today to find out about my claim and been told by female agent WHY IM CALLING ALL THE TIME WE WILL CALL U WHEN UPDATE IS READY. But the fact that after reporting a lost items to them (legal&general) i had been thrown all over as they didnt want to do their job. They told me to call network provider 3 times, which ive already done, they told me to call apple, then to call currys Despite that i have already reported to the police, my network and to insurance company(themselfs) they didnt care at all. They make me feel like a criminal asking ng me to call EE and get from them email or letter confirmation that they cant locate IMEI number. But the t&cs of content insurance specifically asking to : report to the police, report to insurer, report to network provider which I did all of that. It is not my concern that noone can locate IMEI number from my lost phone, and it shouldnt be my problem either. I have raised a claim as we agreed for when signing a contract with legal and general. And now this agent told me not to call that often. Why we are paying for the service to hear this kind of response, to make us feel like bad people, end of the day we want to feel that someone has our back incase something happen as its what we are paying for. So we are waiting for the decision of the claim, as apparently a special team is working on it now. I will update a review once claim is processed.Ah and forgot to add that we also provided proof of ownership of items which was receipt of purchase, photos of the original box and photos of my daughter holding another item that been lost. OK so that's the second part of the review. Legal and General has handed over my claim to Ryan Direct Group Investigation Services. Ohh well now we really feel like banditos Called RDG and spoke to a very nice lady who explained ed me everything and scheduled an interview( all of that for lost phone) anyway that is what I call customer service very polite, not mean very professional and to the point. Looking forward for an interview. But definitely not looking forward to speak again with Legal and General staff. I think that's all for now. Further update to follow after the meeting next week.”

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Posted 9 years ago

“Would not allow me to make a claim for what I was covered for.”

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(Home Insurance) - Posted 9 years ago

“Very good service”

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(Home Insurance) - Posted 9 years ago

“Covered claim for a tooth extraction . Fine”

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(Pet Insurance) - Posted 9 years ago

“very goodfor the money”

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(Home Insurance) - Posted 9 years ago

“I was invited to renew my policy unfortunately the price quoted was well above the previous years cost. I went to comparison sites and got the same Legal and General policy at a much keener price. It is such a pity that a loyalty policy doesn't seem to exist. I would happily allow my policy to roll over if I felt valued.”

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(Home Insurance) - Posted 9 years ago

“No problems at all, everything clear.”

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(Home Insurance) - Posted 9 years ago

“qlty happy”

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(Home Insurance) - Posted 9 years ago

“As I haven't needed to make a claim against this policy ( yet - touch wood !) I can't really say what they are like as an insurer. The process of switching to them from my previous insurer was very straightforward, but that was as much to do with the ease of use of the Go Compare site as it was anything to do with the insurer themselves. They did send me a £10 M & S voucher for taking out insurance with them - which was nice ! Never had that before from any other insurer.”

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(Home Insurance) - Posted 9 years ago

“Happy with what the policy covers.”

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(Home Insurance) - Posted 9 years ago

“N/A”

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(Home Insurance) - Posted 9 years ago

“have not made a claim so do not know how good legal & general are. have not heard from them since taking out policy”

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(Home Insurance) - Posted 9 years ago

“I found L&G to be quick in taking your premiums but not quick in settling claims. What's the point of having insurance when you can't use it when you need to. I submitted a claim with L&G two and a half months ago (at the same time as a claim with FriendsLife). I included all my medical evidence and Friendslife settled my claim within 2 weeks. I am still waiting for L&G to confirm if my claim is valid. I have not had one letter/phone call/email from L&G over this period, and if it were not for me phoning them to get an update, I'd be none the wiser. I would definitely not recommend them for any protection insurance products. Friendslife is so much better!!!”

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Posted 9 years ago

“DOH !”

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(Home Insurance) - Posted 9 years ago

“Figure given by your surveyor for repair was way below what was quoted by trades companies. Lots extra work to prove difference.”

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(Home Insurance) - Posted 9 years ago

“We had a leak in the roof after severe weather and although I had emergency assist on my policy, we were never offered this. They refused to pay for our roof repairs even after getting a report from an independent surveyor saying it was storm damage. Please do not use legal and general if you want the cover you have paid for. This was supposed to be a 5 star insurance but we have paid almost £2000 out of our own pocket already.”

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Posted 9 years ago

“very good”

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(Home Insurance) - Posted 9 years ago

Legal & General is rated 1.7 based on 614 reviews