Legal & General Reviews

Name: Legal & General
Rating: 1.66

1.7 Rating 606 Reviews

16 %

of reviewers recommend Legal & General

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1.7

Based on 606 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Legal & General 1 star review on 14th June 2025

Anonymous

Anonymous // 01/01/2019

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“Update from my issue below :- Today I was called by customer services Val, saying they were looking into my claim BUT was I aware of the access I would have to pay if the claim was validated, but then they said if I accepted they would increase my premium for next time, I said how much would it affect my payments they could not give me the information, I said how can I make the decision to proceed with my complaint and claim without knowing how much the implications of accepting the claim would impact my payments they basically said you have to wait until the end of the term to see what the implications will be. I felt like this was a deliberate tactic to put me off making my claim. For a claim of £480 I will have to pay a £250 excess AND my monthly payments will go up. She basically said tyo me I have to consider whether it is worth it... that is like saying it is a BIG Mistake to claim from them if the value of the claim is not high...”

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Posted 9 years ago

“good service”

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(Home Insurance) - Posted 9 years ago

“Learn from my very poor experience, here are several things to watch out for when dealing with legal and General. Firstly, the incident: I have just had a very poor, expensive episode with Dynorod and Legal & General. The short version, there was a blockage in my drains and raw sewage came up through my downstairs toilet and flooded the room. I called my insurance company and they told me what I needed to do. I called Dynorod (Mistake Number one - did you know that untied utilities come out and sort this free of charge, I was not aware of this and ended up paying Dynorod £500 - useful for you to know). A team came out and traced the issue in the garden, they dug a whole, renewed the bend and left, during their time they put the cctv camera down. I though all was well until I tried to claim from Legal and General (who I had been with for many years but not anymore after the way they treated me and did everything to try to get out of paying. Firstly they said that if I wanted to claim on the damage inside the house caused by the issue outside I would have to pay the excess twice, one for internal cover and one for external cover even though the damage came from outside. It turns out that the images Dynorod took were of the pipe after they repaired it which Legal and General said did not show evidence of ground movement, and I have to agree with them but they had an engineer’s report from a “leading” drain company I said would you not take the report and the word of a leading drain company as evidence as they say it was an insured peril, they said no I thought I was doing the right thing going to a big company instead of a local drainage company so that things like this would not happen, but in the end I have been left out of pocket and disillusioned by two supposed leading companies. Summary & Tips: • Check the small print in your insurance for what you need to provide as evidence, I do not recommend legal and general, they were so busy trying not to pay out they forgot I was a customer. • Do not trust telephone calls (unless they are recorded) get everything in writing. • Watch out with Legal and General when you ask to be put though to their line manager or complaints department they just give you the telephone number of the sales line and you have to go through all the stages again to get through then they do it again...they play games with you. • Legal and general actually admitted that the report from the Dynorod engineer was worthless (even though they insisted on it) they would only accept a photograph, one even told me a photograph of the broken pipe may have sufficed, I laughed and said how would that be evidence. • Take your problems with these companies to the Financial Conduct authority http://www.fca.org.uk/ or http://www.financial-ombudsman.org.uk/ This is what I am doing now although I feel they will join forces to block me. (David and Goliath) Dynorod and Legal and General make it very hard for you to get to someone in authority to make an official complaint but keep trying there are people in the way whose job it is to try to block you and put you off – DON’T GIVE UP, they use the fact they are so big and you do not matter because you are so small and they have lots of customers losing you does not hurt them, but if we stand up to them they will have to take us little people seriously and treat us with respect and fairly. In my mind they should have been able to take a written report from one of Europe’s leading drainage companies as sufficient evidence, this to me is evidence they will do anything to get out of paying a claim, we are talking £500 not £100’s of thousands, I paid them much more than that, but as I say losing customers is no hardship for them. I am putting my name to this because I feel so strongly about the way they treat us, in this day and age these companies need to go back to common sense real customer service and valuing customers. Ann Forde-Johnston Ref # D140773938”

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Posted 9 years ago

“Section 1 does not work properly. You cannot click directly on your answer.”

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(Home Insurance) - Posted 9 years ago

“Very good service”

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(Home Insurance) - Posted 9 years ago

“My dog became very poorly earlier this year and has had lots of tests and medication. I had never had to claim before and was delighted with the service I received all round.”

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(Pet Insurance) - Posted 9 years ago

“Very easily explained about the policy! Just hope if I ever have to claim it will run just as smoothly.”

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(Pet Insurance) - Posted 9 years ago

“Good Company To Deal With”

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(Home Insurance) - Posted 9 years ago

“Have used company previously”

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(Home Insurance) - Posted 9 years ago

“Thanks for helping me compare prices. It is much more affordable and I certainly get my money's worth. See you again soon I will be back.”

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(Home Insurance) - Posted 9 years ago

“Very User Friendly company.”

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(Home Insurance) - Posted 9 years ago

“Excellent,good policy”

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(Home Insurance) - Posted 9 years ago

“perfectly happy with the whole process”

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(Home Insurance) - Posted 9 years ago

“Legal and General is a long established name and as such attracted me before new providers. So far I am happy that I made the right choice.”

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(Home Insurance) - Posted 9 years ago

“policy was competitively priced for the cover given”

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(Home Insurance) - Posted 9 years ago

“proof of the pudding is always the price”

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(Home Insurance) - Posted 9 years ago

“found this company excellant for our requirements and much cheaper than our previous insurers who we had been with for thirty years we would have no hesitation in dealing with them again”

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(Home Insurance) - Posted 9 years ago

“Good cover at a reasonable premium.”

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(Home Insurance) - Posted 10 years ago

“Our boiler was leaking water but Legal & General couldn't get anyone out for 4 days - I was changing the towels every 15 mins as they were soaking wet but Legal & General wanted me to wait for 4 days - eventually they got out a plumber to stop the water but then we were without heat for 4 days in October.”

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(Home Insurance) - Posted 10 years ago

“They are ok, but best of all I have not had 100's of calls and emails from them trying to sell me more stuff since I took out the policy which is a clear improvement over other compaines”

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(Home Insurance) - Posted 10 years ago

Legal & General is rated 1.7 based on 606 reviews