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Legal & General Reviews

1.7 Rating 567 Reviews

17 %

of reviewers recommend Legal & General

Company Reviews

1.7

Based on 567 reviews


Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Legal & General 1 star review on 30th May 2022

Legal & General 1 star review on 30th May 2022

Legal & General 1 star review on 30th May 2022

Legal & General 1 star review on 30th May 2022

Legal & General 1 star review on 30th May 2022

Legal & General 1 star review on 13th April 2022

Legal & General 1 star review on 13th April 2022

5

Anonymous

Anonymous // 01/01/2019

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“Legal & General Pet Insurance will search high and low to find any reason not to pay out on a claim. Not only do they expect customers to wait 2+ months after submitting a claim, they reject it after they've scanned their T&Cs and interpreted them in a way to suite them. I had always assumed L&G were a reputable organisation who operate to the highest moral/ethical standards however this is not the case. I have a couple of policies with L&G which will now be cancelled. They're not getting a penny more from me and I would suggest to others to steer clear! A disgrace to the industry!”

Posted 3 years ago

“Please don't bother insuring yourselves for life cover with this firm as they don't pay out when you die of COVID-19 if there was a 0 star for effort and empathy then I'm sure they would qualify. As a business professional I have never experienced such weak excuses from a company not to pay a small life cover that another rival company did!!!. They will happily take your money for years but beware down the line if you think your loved ones will be looked after think again! Shame on you !!”

Posted 3 years ago

“Don't use Legal & General pet insurance. They sent me a renewal notice on 17/02/21 dated the 10/02/21 telling me my renewal was due on the 11/02/21. They'd already taken the money out of my account without me even seeing the renewal. Can't get through on the phone and they don't respond to my emails. Terrible service DO NOT USE THEM.”

Posted 3 years ago

“Do not touch this company. Deceiving fraudulent rude never pay out claims and clearly know how to take your money.shamefull.will be in touch with watch dog program and trading standards as you need to be exposed for such appalling and so damaging to customers claims”

Posted 3 years ago

“Sir, Madam, I logged in a complaint on 19/08/20 I received an acknowledgement from Legal and General that my complaint was “being processed” on 26/08/20 I asked for update on 09/09/20 I received another acknowledgement from Legal and General that my complaint was “being processed” on 15/09/20 I asked again for an update on 14/10/20 I asked again for an update on 07/11/20 I asked again for an update on 25/11/20 I asked again for an update on 09/01/21 I received on 12/01/21 a blunt email, automatically generated from Legal and General, asking me to create an account and read my message… Subject: BESECURE. FW: Your Complaint with Legal & General I discovered on the 12/01/21, that I have an email from Legal and General dated 08/10/20. I never got a notification and I never created an account or been asked to create an account or been told that if I don’t have an account I cannot receive email from Legal and General. The automatic renewal of our insurance contract costed us 20% more than the first year. It was not mentioned in any notification we received. There was no visibility on this huge increase. Then it proved impossible to talked to someone and get a reply as to how this could happen without warning us. Your customer services department is really the worst I ever saw. Now, I request you to stop the automatic renewal of our contract, because obviously, we will not continue with Legal and General. And I want a reply to my email, not your hidden own mailbox created by Legal and General. Sincerely gutted and disappointed. Kind regards”

Posted 3 years ago

“To refer to these low lives as pond scum would be an insult to aquatic weeds. They take your money for years and when you make a claim, they search high and low for caveats in their terms and conditions to weasel out of paying. Not only that, whilst they "process" your claim they will take months to "investigate" potential conflict of their hidden T&C clauses, whilst still charging you your monthly premiums. You have to chase and chase and listen to excuse after excuse about the underwriters being busy, before eventually being told they are making your policy invalid.”

Posted 3 years ago

“Me and my husband has a police with L&G My husband got diagnosed with terminal cancer sep20 And I have been trying to claim on my policy for the terminal illness as my husband has less then 12months to live. I’ve had no correspondence from this company I’m the one that’s been chasing this claim up They wrote to my husband GP they said which when this came out was not even my husband GP was not even in the same city Then I get told they had all the info they need off hospital and GP and is being looked at then to be told then needs scans why if a professional informs them regarding the terminal illness and when was diagnosed Then I get told they need more info off the GP As u can imagine this is a selfish time for my family in mind my husband is 46 years old and we have children I feel that u claim on terminal illness so u can spend this money as a family before the person passes Well at this rate my husband will be passed And I don’t know if I can cover his funeral I feel this is poor service from this company and also they are still taking my husband monthly fee even thou they are not doing anything I would not recommend this company and I’m sure to say I will be stopping my policy and taking my business else where. As I feel they should be supporting people at the time off the claim not making it as difficulty as possible”

Posted 3 years ago

“Rubbish, 3 months to settle pet insurance claim, very poor correspondence, I have life insurance and other pet insurance with them, these will not be renewed at renewal, I will take my business elsewhere.”

Posted 3 years ago

“Fined £170.00 for parking in a car park owned by L&G for more than the 'allotted' time at Fountains Retail Park Tunbridge Wells. Apparently, if you spend more than 3 hours enjoying a retail 'experience', including lunch, coffee, weekly shop, buying items in M&S and HomeSense, you will be fined for taking too long to spend that money. Don't bother. Shop elsewhere. Nothing short of daylight robbery. I thought retail needed our help, but apparently L&G will just fine you.”

Posted 3 years ago

“Called with simple query for my Dad who has Parkinson's and cannot speak or write asking L&G to post details of his pension to him. I have LPOA and they made me send a copy of it to them before they would write to their own client confirming his policy details. They then insisted I send the original LPOA document which is in my dad's solicitors safe before they would send simple details TO HIM ABOUT HIS OWN POLICY. Obstructive and rude and extremely sarcastic south african man answered when I tried to follow this up two months later and he kept me on hold for ages when I asked to speak to a manager then said nobody available. My dad is very distressed as feels helpless enough so for L&G to refuse to communicate directly with him through post is just cruel and illegal. I am reporting them to the FCA.”

Posted 3 years ago

“My name is Barrie Pope I had a Low Start Endowment Mortgage for £39.675.00 About 15 years later got told I would be £20.000.00 short , Had to fight for a settlement Over a 40% short fall At the same time I also Took out a Pension Plan with L & G I was given 3 figures Highest, Definitely, Lowest ( if the worse case happened) Once again they failed I draw my pension 2 months earlier than my due date I was so far under my quoted Worst case amount I wouldn’t trust L & G again And would tell others not to”

Posted 3 years ago

“2 small work place saving plans. I filled in L&Gs in 2019 and again in 2020 instructing them to pay the full amount on 10th Dec 2020. They failed to do this, they have admitted they made a mistake but have now said I need to answer a 20 min phone call instead of filling forms (which I already filled out twice and they have them on file. They have also stated that payment could take 5 to 10 days, this on top of the already 8 days late Only gave them 1 star because you cant give Zero”

Posted 3 years ago

“only gave 1 star as you cant give none,i would not insure a thing with this bunch of cowboys,dont waste your money,willing to take your money but dont expect anything back”

Posted 3 years ago

“Been on hold for 56 minutes simply to get them to add my policys to the online portal. If Iever get through Imay change this review.”

Posted 3 years ago

“My experience of dealing with Legal and General has been VERY negative and upsetting and I wouldn’t wish it on anyone else. I have had a very painful fight with them at an already devastating time for a critical illness payment which they have refused to pay. They also made many mistakes in the handling of our claim. I do not recommend them.”

Posted 3 years ago

“Refused to pay out on a claim for storm damage because my property was well maintained. They would have paid out if it wasn't maintained. My first insurance claim in 35 years of paying out premiums. Avoid Legal and General at all costs. You may not be covered as l found out to my cost.”

Posted 3 years ago

“Refused to pay out on a claim after storm damage on roof because my property was well maintained. A tile from my roof caused damage to my neighbours property. They said they would have paid out if my property was not maintained to a reasonable standard. Yet they have been taking money from me for years. This was my first insurance claim. I have now to settle with my neighbour myself. Honestly doesn't pay with Legal and General. Avoid at all costs.”

Posted 3 years ago

“Sorry but 5 months after dealing with legal and general, I feel I can give an impartial review. If there was a minus star rating I would have given a minus 10. This company says no quibbles quick pay out. it is my miss fortune I chose this company. My wife died on 12th July 2020. we had tore-send information three times. then they checked to make sure no covid19 was involved, even though the death certificate stated death due to aggressive cancer. then came a letter saying they were checking my wife did not have cancer when we signed the paper work in 2014. the first time cancer was involved was in 2014. they did everything they could to delay the pay out. we were there puppets. if they asked us to jump we jumped. it has to be the most unreliable company I've had the misfortune of dealing with. I'd suggest to anyone requiring life policy to look else where.”

Posted 3 years ago

“I’m awaiting a refund from 25/9. Despite numerous phones calls, over 10 emails, then finally speaking to a human I was promised a refund as 5 amounts were taken from my account. ABSOLUTE RUBBISH COMPANY, NEVER FOLLOW THROUGH ON THEIR PROMISES, NEVER CALL BACK OR REPLY TO CUSTOMERS. TAKE PEOPLES MONEY THATS ALL YOU DO!!! Wonder what what happen if I owed five payments to you. Absolute joke”

Posted 3 years ago

“Disgraceful company. Don't touch them with a barrage pole!”

Posted 3 years ago

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Legal & General is rated 1.7 based on 567 reviews