Legal & General Reviews

Name: Legal & General
Rating: 1.66

1.7 Rating 602 Reviews

16 %

of reviewers recommend Legal & General

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1.7

Based on 602 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Legal & General 1 star review on 22nd May 2025

Jerry

Legal & General 1 star review on 11th May 2025

Nevaeh Serenity

Legal & General 1 star review on 30th May 2022

David

Anonymous

Anonymous // 01/01/2019

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“I bought dog insurance, as I was on low income, policy went up too £5000 and I had £75 excess for me to pay. My dog needed an op,but they said I would have to pay for it 1st, then claim it bk..if I had the money to pay 1st, I would not need a policy... I paid £600 a year..that would have paid for the operation. My dog is still waiting for the operation, and it's to do with her breathing...!!!!!! I was completely Ripped off...THIS COMPANY SHOULD BE CLOSED DOWN.... DISGRACEFUL...”

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Posted 4 years ago

“I have a personal pension with L+G, cash and some shares. I have been unable to see a breakdown of the two since starting the pension early in 2020. All I see is a total. Customer service blithely told me they know there’s a problem and that they’re working on it. This was some weeks ago, nothing has changed, however. Since the shares in question have fallen in value by about 25% since starting the pension, yet the amount hasn’t changed as far as I can see, I’m sure even the total value that I can see is erroneous. I’m taking my money elsewhere.”

Helpful Report

Posted 4 years ago

“I have recently turned 55 in March, i have been trying to access my pension pot, i have completed all the relevant paperwork they sent me (TWICE), they have not replied except an auto generated email, i have just spent 45 minutes on the telephone, only to be told there is a glitch in the computer system and to ring back in a week or two then they will be in a better position to process my pension claim, i would like to know my pension pot decreases in the time during their glitch will they indeed compensate me for the loss, sadly i fear not. If anyone out there knows what antiquated computer system they are using that takes weeks to resolve i would like to know, thank you for taking time to read and i will return to this site and let you know how long it takes them to resolve their issues and in turn pay out my pension pot. thank you, a very upset and irate customer of over 30 yrs.”

Helpful Report

Posted 4 years ago

“I've never struggled to pay an insurance company before, normally they snap my arm off for every last penny but Legal and General have managed to provide me with a litany of firsts. - First company ever to force me to reset my password to something new, literally every time I log in. I'm up to 7 times in a two month period. - First company to enforce the special characters I can use in my password, presumably because their IT team is not up to scratch and cannot setup their website properly. - First company to not be able to provide me access to my account because someone else at my address also has a policy with them. Also the only company I've ever dealt with that take my money via direct debit and return it, consistently, two days later, before sending a message to complain I haven't paid. Then you try and get in contact and wait and wait and wait. Don't bother, I've cancelled the account. Based on what I've seen of their IT, I've also asked them to remove all my data, I'm sure they'll be the next company in the news about a data breach.”

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Posted 4 years ago

“Mother passed away in August 2020 with L&G Life Insurance Policy. They are STILL to this day (April 2021), disputing whether she is actually legally dead, and refusing to accept the death certificate. This is obviously because they put the payout money into an account with massive interest whilst they scramble to find a loophole so they don't have to pay out. AVOID AVOID AVOID!”

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Posted 4 years ago

“Legal & General Pet Insurance don't even deserve a star. I no longer know if my pet is still insured, no policy details for the year 2021 - 2022 have been sent out, phone calls to them are a waste of time as no one seems to know what they're doing, emails are rarely, if ever replied to, it took them almost 8 months to finally send out claim settlements....the list goes on. Even my Vet is fed up with them and is finding it almost impossible to work out how much I owe them, due to Legal & General Pet Insurance being an absolute nightmare to deal with. Do not go near this company for ANY insurance if you value your sanity and peace of mind.”

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Posted 4 years ago

“Should it really take 50 days to get my money from my pension? The best solution is to transfer your money to another reputable company, and you will get your money a lot quicker than 50 days! Do your homework though on the company that you are transferring your money to.”

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Posted 4 years ago

“customer service is completely unacceptable, to resolve simple issue its taking months, even today its not dealt with. All I get from customer service, we are busy and it will taking longer.(HOW LONG 1 YEAR)? my advise to all, never use L&G again.”

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Posted 4 years ago

“Would give no stars if possible, do not use at any cost, still taking payments from deceased persons account nearly a year on and no settlement and no way forward, quite unbelievable really.”

Helpful Report

Posted 4 years ago

“I had Home Insurance cover with L&G for about 6 years which I wanted to discuss as I've not had any paperwork or emails such as renewel documention etc for at least the last 3 years. I have just tried calling and after spending the last 45 minutes on hold with no luck in speaking to someone have completed the online request form. Apparently I will get contacted in the next 48 hours but I'm not holding my breath. My issue is non urgent but if this is how poor customer service is I will just cancel the direct debit and take my business elsewhere”

Helpful Report

Posted 4 years ago

“Avoid. Extremely poor customer service. Significant breach of Data protection, sharing my personal identifiable information with two third parties. They consider a dog that has had previous ear infections as a dog with an ongoing condition. Different ears. Different infections. Different causes. Wouldn’t pay out a meagre claim.”

Helpful Report

Posted 4 years ago

“Why oh why do this company take so long to respond and process anything! We get sick and tired of having to chase them up all the time”

Helpful Report

Posted 4 years ago

“DO NOT USE FOR HOME INSURANCE! Having taken over L&G home insurance, my thanks for 4 years custom is a £75 price hike on £470 PA insurance premium with no claims: A 16% RISE. This is blatant profiteering. Absolutely no offer of reduction when I phoned. Will be leaving them ASAP. DO NOT USE THIS COMPANY”

Helpful Report

Posted 4 years ago

“Trying to get a draw down from my pension. Having completed all the forms, security, supplied the correct documents. The value of the funds since my initial request is falling daily and yet they have not paid me a penny, failed to take calls, never emailed as promised. Multiple promises of calling me and never do. Web site is also the worst in the financial industry so limited and very poor”

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Posted 4 years ago

“I have been in touch with legal and general 3 times about downloading MY PENSION, to my account and all i am getting is excuses as to why it hasn't!! The last person i spoke to said it will be in my account on a certain date and it hasn't happened, that is a LIE. What reputable company lies to it's customers.”

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Posted 4 years ago

“Legal & General Pet Insurance will search high and low to find any reason not to pay out on a claim. Not only do they expect customers to wait 2+ months after submitting a claim, they reject it after they've scanned their T&Cs and interpreted them in a way to suite them. I had always assumed L&G were a reputable organisation who operate to the highest moral/ethical standards however this is not the case. I have a couple of policies with L&G which will now be cancelled. They're not getting a penny more from me and I would suggest to others to steer clear! A disgrace to the industry!”

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Posted 4 years ago

“Please don't bother insuring yourselves for life cover with this firm as they don't pay out when you die of COVID-19 if there was a 0 star for effort and empathy then I'm sure they would qualify. As a business professional I have never experienced such weak excuses from a company not to pay a small life cover that another rival company did!!!. They will happily take your money for years but beware down the line if you think your loved ones will be looked after think again! Shame on you !!”

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Posted 4 years ago

“Don't use Legal & General pet insurance. They sent me a renewal notice on 17/02/21 dated the 10/02/21 telling me my renewal was due on the 11/02/21. They'd already taken the money out of my account without me even seeing the renewal. Can't get through on the phone and they don't respond to my emails. Terrible service DO NOT USE THEM.”

Helpful Report

Posted 4 years ago

“Do not touch this company. Deceiving fraudulent rude never pay out claims and clearly know how to take your money.shamefull.will be in touch with watch dog program and trading standards as you need to be exposed for such appalling and so damaging to customers claims”

Helpful Report

Posted 4 years ago

“Sir, Madam, I logged in a complaint on 19/08/20 I received an acknowledgement from Legal and General that my complaint was “being processed” on 26/08/20 I asked for update on 09/09/20 I received another acknowledgement from Legal and General that my complaint was “being processed” on 15/09/20 I asked again for an update on 14/10/20 I asked again for an update on 07/11/20 I asked again for an update on 25/11/20 I asked again for an update on 09/01/21 I received on 12/01/21 a blunt email, automatically generated from Legal and General, asking me to create an account and read my message… Subject: BESECURE. FW: Your Complaint with Legal & General I discovered on the 12/01/21, that I have an email from Legal and General dated 08/10/20. I never got a notification and I never created an account or been asked to create an account or been told that if I don’t have an account I cannot receive email from Legal and General. The automatic renewal of our insurance contract costed us 20% more than the first year. It was not mentioned in any notification we received. There was no visibility on this huge increase. Then it proved impossible to talked to someone and get a reply as to how this could happen without warning us. Your customer services department is really the worst I ever saw. Now, I request you to stop the automatic renewal of our contract, because obviously, we will not continue with Legal and General. And I want a reply to my email, not your hidden own mailbox created by Legal and General. Sincerely gutted and disappointed. Kind regards”

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Posted 4 years ago

Legal & General is rated 1.7 based on 602 reviews