Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.10

2.1 Rating 1,232 Reviews

25 %

of reviewers recommend Marks & Spencer

Company Reviews

Questions

Metrics

2.1

Based on 1,232 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 25th July 2025

461

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers are only a few days in the vase and are already half dead, they were not cheap at £30 for the bunch, very disappointed 😔”

Helpful Report

Posted 4 years ago

“Ordered the 12 red roses for our anniversary. To say the least well disappointed Looked really nice in box but on closer inspection some of flowers had dark edges and when we removed packaging 2 of the head fell apart so now we have only 10 I complained and was offered a replacement but I refused as they were for my wedding anniversary and that is today”

Marks & Spencer 1 star review on 17th October 2020

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Posted 4 years ago

“Received these for my birthday from a family friend. Very disappointed with the quality and look. They do not resemble the Autumn Elegance bouquet as depicted on the website!”

Marks & Spencer 1 star review on 12th October 2020

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Posted 4 years ago

“Appalling experience. Ordered flowers for a birthday. Not delivered on the birthday or at the next scheduled delivery date. In the end I was asked to receive them at my address and deliver them myself! (15 mile round trip). Would never, ever use again.”

Helpful Report

Posted 4 years ago

“Flowers delivered on 17th September, gift from friend. Three days later starting to wilt. Today 25th, a sorry state. Receive bouquets from M & S source frequently and this is the first they have disappointed. B. Walker”

Marks & Spencer 1 star review on 25th September 2020

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Posted 4 years ago

“Flowers ordered by a friend for my birthday in solitary quarantine didn’t arrive. Too late now M&S have advised my friend to get a refund after she rushed to the store where she ordered them to get poor customer service attitude. On a plus, the last few M&S bouquets I’ve received as gifts have lasted only two days ..compared to past the sell by date ones I bought myself from Asda...two weeks later still lovely. Better to order from local florist...”

Helpful Report

Posted 4 years ago

“I ordered delivery of food & treats for my uncle's 90 th birthday as we could not meet for small family celebratory lunch. M & S used Yodel to deliver the food & they left at wrong address. When it eventually reached him 8 hours later( via neighbour) it had to be thrown away as chilled food had been sitting in sun. I wrote letter of complaint to M & S but have not received an acknowledgement. My poor uncle's 90 th birthday was a wash out & caused him extra stress & work rather than being a pleasant surprise.”

Helpful Report

Posted 4 years ago

“Waste of money. Very uninspiring, poor selection of flowers. I could have got exactly the same from local supermarket at a quarter of the price. First delivery was ok, but has got progressively worse. Spend ages on the phone trying to get through to Customer Services, then cut off. Emails go unanswered. Have now cancelled and gone elsewhere.”

Helpful Report

Posted 4 years ago

“Received delivery of a rose and sea thistle bouquet as an anniversary present from family .what a disappointment..Rose's fell apart on opening .the other flowers had a brown tinge to them all .On discussing this with your customer services they sent a replacement. They came and were exactly the same ..after 5 phone calls to customer services I was told to get my family to get a refund appauling service ..”

Helpful Report

Posted 4 years ago

“Flowers were late. I tracked them as they were a gift, and could see they were sitting in a depot for two days. When they arrived they were all dead!! Waste of money. Customer services offer to send a 'fresh' bunch. No thank you! Also Marks and spencer rejected my review for their website. Basically, they know they are conning people and don't care! Don't waste your money or time with M&S flowers.”

Marks & Spencer 1 star review on 31st August 2020

Helpful Report

Posted 4 years ago

“Ordered a Lavender tree for a silver wedding present, never arrived on day r the next day. Contacted customer complaints and eventually after contacting them twice was eventually told was still with courier would be delivered 2 days late, not good enough,asked for compensation was offered £5 not acceptable upped to £ 10 still not satisfactory, told them would not be using them again, so beware, not the first ye this has happened after speaking to family members. Would not recommend....... bad customer service M&S.”

Helpful Report

Posted 4 years ago

“Two weeks ago I sent a bouquet to a friend and was very disappointed when a different one was sent. I complained and showed proof of the less attractive one sent nothing like what I had chosen. I was refunded but that didn’t compensate for my disappointment. Decided that I would give them another chance yesterday and again to my disgust less flowers in bouquet insipid not like picture..can’t trust you... make sure you get a photo to check... have sent so many in the past but who knows what they have been like? Will go elsewhere in the future.”

Helpful Report

Posted 4 years ago

“I had two different flower bouques delivered from friends, all I can say they were ripped off, they consisted a couple of flowers plus what I can only describe as dead hedge cuttings - think very carefully before you part with your money don't be deceived by online photos”

Helpful Report

Posted 5 years ago

“I received a bunch of gladiol in a box as a birthday present. They looked dried up and half dead when they arrived, not at all looking like a birthday gift! There was no flower food with them as stated . The whole thing was shabby.”

Helpful Report

Posted 5 years ago

“If I could give minus 10 Stars I would. This is a follow up to my previous review about flowers I received from work colleagues whilst being off sick after a Spinal Op........ The flowers that came were sub standard bits falling off and squashed. I phoned to complain and they were UPGRADED to Peonies costing £40.. OMG! These are pitiful and although they were an upgrade I would be Angry & Disguted at paying £40 a substantial amount for these flowers! Do not waste your money please 😢”

Marks & Spencer 1 star review on 24th July 2020

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Posted 5 years ago

“Had flowers delivered to me from work colleagues as I’ve had a Spinal Op! Couldn’t believe the state of them . Sunflowers with squashed heads. Leaves falling off. Beasties in them. Phoned to complain. As a gesture of Goodwill they sent peony’s. Couldn’t believe them either. Small pitiful looking bunch of 4 peonies. £40😡Disgraceful. I normally buy from Arena Flowers and have NEVER been disappointed. Please shop at your small local as the money they must be making is scandalous!”

Marks & Spencer 1 star review on 23rd July 2020

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Posted 5 years ago

“I received my first flower subscription delivery today and was most disappointed as one of the sprays had lost most of its petals. So can't see how their claim of 'Not tired but thirsty' would rectify this. Called 03330143535 three times each time lengthy wait to get through to a person: first time person couldn't hear me, second time just cut off and third time the person said I had come through to the wrong department and when he tried to transfer my call I was again cut off. So given up trying to make contact. More petals dropped over the intervening hours. So will be cancelling subscription.”

Marks & Spencer 1 star review on 22nd July 2020

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Posted 5 years ago

“Received dozen sunflowers. Box was bashed and wet. Flowers were packed into box too small for the the actual leaves/flowers to keep them in. Opened to find the water bag burst and the flowers dry, bashed at one side and some stems snapped. Have tried my best to salvage them. The flowers were sent to me as a birthday present from a friend, she’d be upset to learn she was let down by poor and careless packaging and delivery service.”

Helpful Report

Posted 5 years ago

“Very poor service. Flower subscripton was fine for two deliveries but next did not arrive. Phone line support was not able to access order info. Three calls later, I hope I will get a refund but expect I will have to call again. Needless to say, I have cancelled my subscription.”

Helpful Report

Posted 5 years ago

“First delivery was fine and flowers revived well in water, a well chosen bouquet. Had an email this morning saying the third month's bunch had been delivered safely. This was accompanied by a photo of a box on someone else's doorstep! Got them eventually and apart from a few heads being missing they are the same as last month's bunch. Not the same quality as the first bunch and definitely not worth the money.”

Helpful Report

Posted 5 years ago

Marks & Spencer is rated 2.1 based on 1,232 reviews