Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.10

2.1 Rating 1,232 Reviews

25 %

of reviewers recommend Marks & Spencer

Company Reviews

Questions

Metrics

2.1

Based on 1,232 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 25th July 2025

461

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recieved 12 sunflowers on 7th July. Large box but some flower heads Squashed and leaves dying. My flowers usually last well in the hall but after 1 week 5 are dead and others sad and turning brown.”

Marks & Spencer 1 star review on 14th July 2020

Helpful Report

Posted 5 years ago

“DO NOT USE THIS SERVICE! Absolute waste of time. Did not deliver on requested date, contacted customer service (eventually) who said it would be delivered. No communication until I contacted them. Now order has been cancelled without communicating.”

Helpful Report

Posted 5 years ago

“Sent Flowers ...Lilies ..To Our Sister in Law For My Brothers Anniversary . ..Well I've Never Seen A Poor Bunch Of Lilies For £30 ... Bought And Sent Flowers From Marks for Years .And They Have Been Lovely. AND lasted ... for Weeks ... ..THESE were Delivered On 23rd June And In The Bin By 30th June .2020 ..p THINK Best To Change Suppliers . Come On Marks And Spencer .Get A Grip On Quality And Presentation and Customers Rely On Yous For Quality .. .As At Minute A Big Let Down ...”

Marks & Spencer 1 star review on 30th June 2020

Helpful Report

Posted 5 years ago

“Just received my bouquet really couldn’t believe the state of the flowers heads of the roses rest of the flowers were all limp I’ve thrown better flowers in the bin will never order from m&s again”

Helpful Report

Posted 5 years ago

“Delivered on time and I haven’t seen the flowers but have assumed them to be as expected. Unfortunately these were sympathy flowers sent to a close family member after the passing of a loved one. If you are in the same scenario I do not recommend M&S. The flowers unexpectedly came boxed. No where is this clearly stated in the product description or ordering process. I assumed M&S would deliver the flowers in a similar manner to a florist. I am disappointed and distressed that this has happened and don’t recommend M&S to others wanting to sending sympathy flowers. I can only assume all of their flower deliveries come boxed, please keep this in mind when sending flowers. A local florist would charge a similar total order amount for hand delivery. On this occasion the local florist had a shortage of flowers due to COVID and M&S was the only option. Overall a bad experience and a will not be purchasing this service again.”

Helpful Report

Posted 5 years ago

“Do not order from this company. Hamper arrived damaged. Very upsetting for friend who received this. No message attached. Poor service.”

Helpful Report

Posted 5 years ago

“My husband got me a flower subscription, really disappointed in them, very poor value compared to what you can get for £20 in store, will be asking him to cancel them. The ones for this month are particularly poor, one of what are probably the feature flowers is badly damaged and the rest are the same or similar to previous months, minus the lilies.”

Helpful Report

Posted 5 years ago

“my son has been paying for the subscription for me to cheer me up during lock down.Very disappointed with the flowers not worth the 20 pound a month paid.this week got sunflower with stocks again only received them yesterday already look half dead.”

Helpful Report

Posted 5 years ago

“The money was taken from my account but no flowers were delivered. Tried to call them 5 times and each time waited for more than 20 minutes and at the end, the line went dead and no one responded. Awful service and don't be fooled to pay M&S Flower Subscription.”

Helpful Report

Posted 5 years ago

“I ordered flowers as a surprise for my Aunt who has been unwell. The flowers arrived with the wrong message card so she had no idea who they were from. She had to contact M&S to find out who had sent them which completely spoilt the surprise. I must say I'm very dissapointed.”

Helpful Report

Posted 5 years ago

“Order the Coral Meadow Bouquet, they arrived looking poorly, despite putting them in a cool room nothing revived them and within two days they were completely dead. A very poor service, unable to get through to customer services, no answer to emails either. An appalling service all round.”

Helpful Report

Posted 5 years ago

“Order a Spring basket fir my sisters special birthday in Lockdown-She received a cheaper looking basket with dried up weed flowers and to replant some of the plants/weeds - Embarrassing”

Marks & Spencer 1 star review on 1st June 2020

Helpful Report

Posted 5 years ago

“Very disappointing indeed Half dead on arrival.having been in transit for 2 days Water didn't revive them much In reality they looked absolutely nothing like the picture Would not recommend at all good money wasted Aking”

Helpful Report

Posted 5 years ago

“Don’t waste your money on their flower subscription, my monthly delivery of flowers was meant to start on my daughter’s birthday yesterday, they took my money 2 days ago but we wasted her birthday waiting for flowers which never arrived. Wasted hours today on the phone with me paying but nobody sorting out my problem. Wasted 2 days and spoilt my daughter’s treat.”

Helpful Report

Posted 5 years ago

“My daughter ordered some flowers for my wife and when they turned up all I can say is there was more life in the cardboard that the box was made of than there was in the flowers I think they had come from the bin at the local grave yard. She also ordered for here grandmother and aunt and glad to say you didn't disappoint they where just as poor two sets delivery to Scotland and one to England so it cant be the courier. As the picture shows these are not self grown flowers these are M&S flowers. shame on you.”

Marks & Spencer 1 star review on 27th May 2020

Helpful Report

Posted 5 years ago

“I received a box of M and S flowers for my birthday. The box was damaged and left on its side so that the water had come out of the flowers and the box a soggy mess. The flowers were mostly dead. Rang customer services. They promised a replacement the next day. It arrived box intact but half of the flowers were dead with heads bent over. I was disgusted that flowers in this condition, defiantly not fresh, were sent out. I will not recommend M & S flowers flowers online to anyone.”

Helpful Report

Posted 5 years ago

“My complaint is not with M&S as such but with their choice of courier, YODEL. I ordered flowers for a birthday. To be delivered to a flat in East Kilbride. Flats in E.K. are numbered individually and the main door is not secured. I.e. there is free access and post and parcels are delivered to the individual flats, NOT TO THE BLOCK! The Yodel driver sat the flowers just inside the main door and left without any card or announcement that he had done so. This happened on a previous occasion with Yodel, that time with another flower company and this was the reason that I decided to try M&S (not knowing that they used Yodel) The recipient only found out that the flowers had arrived when a neighbour asked if she was expecting a delivery. YODEL ARE A DISGRACE. M&S need to do something about them. I WILL NOT be ordering flowers from M&S again. P.S. The recipient had received a flower delivery by another courier same day. Flowers left at door with a card through the letterbox . Shame on Yodel.”

Helpful Report

Posted 5 years ago

“I ordered a bouquet of flowers on 28Apr to be delivered to my friend on 5th May in time for her 60th birthday. Status on 5th May said dispatched. On 6th May I checked as the status was still the same. No delivery, apparently lost in transit. No explaination, just offered a refund. I am SO disappointed. Will NEVER order gifts online from Marks and Spencer again.”

Helpful Report

Posted 5 years ago

“Delivery of bedding plants gift from my family plants all out of the pots small bedding plants all damaged very bad packaging also box had not been kept upright which was advised on the box.I complained to customer services who did not seem interested not even an apology said they would send out another box which arrived on Saturday even worse than the previous one.I am an elderly lady who loves her garden and was upset to see lovely plants all packed so badly not M and S high standard I cannot believe I am the only person with this complaint I cannot write a review on the actual item as it is no longer available online.Not a happy lady!!!”

Helpful Report

Posted 5 years ago

“Ordered flowers a 40th wedding gift. Vary disappointed. Flowers delivered at 19.55pm and they were ruined bashed about and awful. Delivery man apologized for box being battered but flowers were too. Extremely disappointed and Never again will I order flowers form Marks n Spencers!!!!!”

Helpful Report

Posted 5 years ago

Marks & Spencer is rated 2.1 based on 1,232 reviews