Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.09

2.1 Rating 1,256 Reviews

24 %

of reviewers recommend Marks & Spencer

Company Reviews

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Metrics

2.1

Based on 1,256 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 18th September 2025

464

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered Alstroemeria Abundance Bouquet for a lady undergoing serious hospital tests to hopefully cheer her up. Very disappointed, not at all the colours described on the website. Very droopy. Delivered in a flat box - was expecting something upright.”

Marks & Spencer 1 star review on 9th January 2021

Helpful Report

Posted 4 years ago

“aranged delivery of flowers to a care home at stafford on the 23rd dec arrived on time but dead through lack of water i will not be ordering any more dried flowers fom marks & spencer and i strongly suggest to anyone thinking about ordering for a special occasion to not risk disapointing a loved one. i will seek a refund”

Helpful Report

Posted 4 years ago

“Wished had read reviews before ordering flowers for my isolated mothers 87th birthday”

Helpful Report

Posted 4 years ago

“Order ref 301, 0018155 2885415 Dear M & S Flowers were arranged for delivered to our friends, on the 2/01/2021. Our order gave M & S a long lead in time to ensure that the flowers would be delivered on the arranged date 2/01/21 as per order, we received a confirmation on the morning of the 2/01/21 that our order would be delivered on Saturday 2nd Jan 21, but was not delivered until fourth January 2012. Having received conformation for M & S that our order would be delivered on the 2nd January as planned we had asked our friends to remain in for the delivery, which added to their disappointment, and most certainly resulted on disappointment on our behalf. There may be some types of goods where two days extra in transit make little difference, but in my opinion, it is not the case with a flower arrangement. I have been disappointed with the level of service received from M & S and the fact that there was no correspondence from you to indicate any form of delay with our order. It may have been understandable if we had left it until the last minute to place our order, but the fact is our order was place well before Christmas yours”

Helpful Report

Posted 4 years ago

“I received 3 gifts of M &S flowers delivered by Hermes over the 2020 Christmas period. One bouquet lasted 2 days, petals dropped and roses drooped, in another bouquet stems of small roses died the next day the carnations and chrysanthemums lasted 3 days more, they both arrived in soggy boxes. The last one had dead stems after one day, the chrysanthemums are ok but the rest look poor. I do not want to tell the senders how disappointed I was so did not complain to M & S to ask for replacements. The senders wasted their money, M & S let us all down.”

Helpful Report

Posted 4 years ago

“Flowers delivered when my Mam passed away in July. Had another delivery today. Not impressed by quality! The flowers don’t look like they will last long, as the others didn’t!!”

Helpful Report

Posted 4 years ago

“I ordered flowers for my mum for the 23rd December 2020 from mark and spencer subscription did not come so I phoned them 5times to have the phone put down on me. NOT GOOD. I did get a man Kevin on the phone he did help I had to pick some flowers up to £40.00 which I picked some for £25.00 and he put some chocolate and wine. That was nice. So She got the first order of flowers on the 30th Dec 2020 a week later. They were poor flowers some of them where dead. The second order was delivered on time the 31st Dec 2020. And they where poor some of them were dead. I went in to mark and spencer shop they didn't want to no. 😩 So I have cancelled the subscription now. Very poor customer service and one member of staff in the carlisle shop was very poor 😩😩.”

Helpful Report

Posted 4 years ago

“Ordered 6mths subscription and still waiting delivery a week late!!! Called so many times and no one wishes to help in any way. My poor 90+ grandmother keeps waiting for her delivery and nothing comes with very little vision to see delivery drivers it makes it even worse. Can’t describe the disappointment that m and a s has caused. Been a loyal customer and even chose m and s as I thought go for a company you trust.......not any more, still waiting discussed let’s hope if the do arrive after taking money already that their amazing, don’t hold out much hope 😔”

Helpful Report

Posted 4 years ago

“Received two bouquets of flowers from M&s for my retirement and they wilted within a week. Received a bouquet of flowers from Tesco finest still looking healthy and have had them for over two weeks, and tesco flowers are half the price. I did contact M&S but they said their flowers only have a 5 day guarantee. Very disappointed with flowers and M&S feedback. I am now no longer one of their customers.”

Helpful Report

Posted 4 years ago

“A Christmas bouquet was ordered by my daughter for me. It was packed well and delivered on Christmas Eve. It was very poor. There was a great deal of foliage and only 5 almost dead carnations. Such a disappointment and embarrassment.”

Helpful Report

Posted 4 years ago

“I sent 4 Christmas bouquets to friends today (Christmas eve) 3 were fine but the 4th friend said how awful they were. Either dead or stems broken. No water around the stems. So disappointing as she had been isolating since March and I thought this bouquet would cheer her up. I must say I am very disappointed as M and S usually have high standards. Will not use at Christmas again.”

Helpful Report

Posted 4 years ago

“Just received a 'Christmas' bouquet from M&S from my daughter. Daren't tell her what it was like, she would be as disappointed as I am. Broken flowers, drooping flowers, petals falling off, stems stuck together to hold them up(!), not packed with water, to save 'precious resources' apparently. A sorry contrast with a really gorgeous Waitrose bouquet from my son.”

Helpful Report

Posted 4 years ago

“Embarrassed and disappointed; £45.00 Collection Blush Bouquet Christmas gift; recipient emailed picture on delivery today: could have cried; doubt it'll last through Christmas; possibly orchids may survive. Never again B E Taylor”

Helpful Report

Posted 4 years ago

“So disappointed with the Christmas bouquet from my son. They arrived dried up and broken. Almost ready to throw away. I could have cried. Not even a little sachet with them. I tried to put a cone head back on with a rubber band. Worse, I’d sent 2 of the same to relatives for Christmas. Never again. Utter waste of money.”

Helpful Report

Posted 4 years ago

“Ordered 4 Christmas bouquets. First arrived today, transported in box with arrows pointing upwards as you would assume was right, clearly not as found flowers upside down in the box, a number of flowers broken and damaged however even without the upside down issue the quality is appalling for the £50 I paid for them. Not brought M&S flowers before and won’t be placing another order.”

Helpful Report

Posted 4 years ago

“Paid for a Xmas table display with candle in centre.Got purple cabbages with some chrysanthamums .Delivered on Thursday18th December absolutely dead by Saturday evening 20th.”

Helpful Report

Posted 4 years ago

“Do not order from them. Advised online by YODEL of all people delivery was refused as it was damaged but they have been in the house all day with no curtains up as they are moving in so its lies. cant tell you how splendid the flowers are as they use YODEL to deliver ... bad call marks and spencer, assumed quality delivered by cowboys. Suprise ruined.”

Helpful Report

Posted 4 years ago

“On Monday I received a winter wonderland bouquet which arrived in the evening. I was very excited as I really like receiving flowers unexpectedly. On opening the box the card inside Happy Christmas, With lots of love from a family I have never even heard of. I spent 45 minutes on the 'phone to M & S where I quoted the order no. and found out where the flowers were from. This took the shine off of the bouquet and obviously someone had my flowers and card in retrospect. I felt that I had to report the incident”

Helpful Report

Posted 4 years ago

“I have ordered flowers and chocolates to be delivered for a birthday today. they have not arrived and are in fact in delivery depot in England when they should have been delivered in NI today. I have yet been able to speak to anyone in M and S despite numerous attempts. never again. just want a refund now too late for birthday and hardly fresh flowers. disgusted”

Helpful Report

Posted 4 years ago

“If I could give M&S a minus star rating I would. It was my 50th this year and my cousin's 60th. We had planned to spend the time together on both days and then Covid struck. As such, I wanted her to know I was thinking of her on her birthday. I ordered the flowers in good time and on the day of delivery, I got an email (at 2.07am) to tell me they were delayed for a minimum of one day. As of today, the day after, they are booked for redelivery "whenever" M&S feel they can get around to it so I have cancelled the order. It is, however still going to take them up to ten days to refund me. I am beyond disgusted but am also bitterly disappointed my cousin didn't get her flowers on her special birthday. I can't slate M&S enough.”

Helpful Report

Posted 4 years ago

Marks & Spencer is rated 2.1 based on 1,256 reviews