Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,410 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Questions

Metrics

4.7

Based on 20,410 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“have had many quotes from policy expert in the past and have had several polices over the years never had a problem when dealing with them. Great service”

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Posted 4 years ago

“Easy to use website, navigation just great, value for money compared with my renewal quote. Thanks for a great deal”

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Posted 4 years ago

“Change over home insurance she went though ever stage to help me, this was a massive help”

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Posted 4 years ago

“An excellent policy...very good cover incorporating many advantages which are charged as extras by other companies. The price is very competitive, and the policy details are written in a clear and easy-to-understand way. I would definitely recommend Policy Expert to others.”

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Posted 4 years ago

“Easy system but cannot give full marks as yet because it’s not been tested but so far all is good”

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Posted 4 years ago

“Very competitive beat my renewal by £50”

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Posted 4 years ago

“Fantastic and easy sign up, great price and plenty of free extras for the first years cover, cost me a third of my previous quotes for the same cover , A******”

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Posted 4 years ago

“Very clear and simple process So far so good”

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Posted 4 years ago

“Very competitive and efficient”

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Posted 4 years ago

“Excellent prices and great quote within minutes..”

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Posted 4 years ago

“Too much faffing about with this policy, regarding credit agreement.”

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Posted 4 years ago

Good Morning Brian, We appreciate you taking the time to leave us this feedback. Here at Policy Expert, we strive to be transparent and clear. For example, all of our policy documentation is Plain English accredited. We provide all relevant information about paying for a policy by direct debit before a policy is set up. Therefore, we would like to further understand the difficulties you faced. As we have been unable to locate your account with the information provided in your review, could you please contact us directly? Our email address is homereviews@policyexpert.co.uk. Thanks in advance, Jasmine

Posted 4 years ago

“Excellent prices and great quote within minutes..”

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Posted 4 years ago

“Excellent apart from one question asking if my neighbours had suffered subsidence or flooding within 100 mtrs?(how would I know) answered no as I assume that’s correct but if I’m wrong it probably will invalidate my insurance!!”

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Posted 4 years ago

“Provided everything that we required in the policy and at a very competitive price. We saved £50 compared to the renewal price from our current provider. Web site easy to navigate.”

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Posted 4 years ago

“Quick and easy”

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Posted 4 years ago

“Vey pleased with the level of cover at a competitive price.”

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Posted 4 years ago

“Great and easy set up of our home insurance”

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Posted 4 years ago

“Great and easy set up of our home insurance”

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Posted 4 years ago

“Fantastic service from start to finish and very reasonably priced. Highly recommend.”

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Posted 4 years ago

“Found a better price online after taking out policy… my policy hadn’t even started… cancelled 3 days before. They charges me £30 cancellation within 14 days ‘cooling off period’ apparently this was discounted from a normal amount of £60! I will not EVER be using policy expert again! This is very poor customer service!”

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Posted 4 years ago

Hi Hannah, Thank you for taking the time to leave your review and I am sorry to hear you opted to cancel your policy. Our terms and conditions, including our fees and charges, are disclosed both online and over the telephone prior to purchase. These must be accepted before you can proceed with your purchase of the insurance policy. When cancelling a policy within the cooling off period, which begins at the point your purchase your policy, we charge a £30.00 cancellation fee. Out with the cooling off period, we charge a £60.00 cancellation fee. I trust this has helped with any concerns you may have however, if you wish to discuss this further, please do not hesitate to get in touch. I am available via email at motorreviews@policyexpert.co.uk. Thanks, Mick.

Posted 4 years ago

Policy Expert is rated 4.7 based on 20,410 reviews