Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,412 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Questions

Metrics

4.7

Based on 20,412 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

Write Your review

Tell us how Policy Expert made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service from start to finish and very reasonably priced. Highly recommend.”

Helpful Report

Posted 4 years ago

“Found a better price online after taking out policy… my policy hadn’t even started… cancelled 3 days before. They charges me £30 cancellation within 14 days ‘cooling off period’ apparently this was discounted from a normal amount of £60! I will not EVER be using policy expert again! This is very poor customer service!”

Helpful Report

Posted 4 years ago

Hi Hannah, Thank you for taking the time to leave your review and I am sorry to hear you opted to cancel your policy. Our terms and conditions, including our fees and charges, are disclosed both online and over the telephone prior to purchase. These must be accepted before you can proceed with your purchase of the insurance policy. When cancelling a policy within the cooling off period, which begins at the point your purchase your policy, we charge a £30.00 cancellation fee. Out with the cooling off period, we charge a £60.00 cancellation fee. I trust this has helped with any concerns you may have however, if you wish to discuss this further, please do not hesitate to get in touch. I am available via email at motorreviews@policyexpert.co.uk. Thanks, Mick.

Posted 4 years ago

“Really good value for money 💰”

Helpful Report

Posted 4 years ago

“Very good and quick customer service.”

Helpful Report

Posted 4 years ago

“Very easy website and very happy with my quote quite a bit less than my usual Insurer.”

Helpful Report

Posted 4 years ago

“Good fast efficient service Excellent overall…”

Helpful Report

Posted 4 years ago

“VERY COMPETATIVE PRICES,EASY TO READ POLICY QUOTES.”

Helpful Report

Posted 4 years ago

“Excellent customer service, great value for money. Beat renewal price and a pleasure to deal with. Such a smooth and easy transaction.”

Helpful Report

Posted 4 years ago

“Having experienced policy Experts first class service when making a claim on behalf of my Mother, I decided to take out a policy for myself.”

Helpful Report

Posted 4 years ago

“Great site to navigate, everything straight forward, easy to read and know what you are paying for. Especially for us older folk.”

Helpful Report

Posted 4 years ago

“It was straightforward and took about 10 minutes.”

Helpful Report

Posted 4 years ago

“Easy fill in form , best price and freebies given too 👍!!!”

Helpful Report

Posted 4 years ago

“Very quick, simple and easy”

Helpful Report

Posted 4 years ago

“It wasn't made clear that the insurance is provided by an Insurer registered in Malta and boy authorised by the FCA”

Helpful Report

Posted 4 years ago

Good Afternoon James, Thank you for taking the time to leave us your feedback. At the point of purchasing a policy, we recommend that all policyholders thoroughly review their policy documentation, including their policy wording booklet. Within this, we confirm that Policy Expert policies are underwritten by QIC Europe Ltd, registered in Malta. QIC Europe Ltd are authorised and regulated by the Malta Financial Services Authority. In addition, Policy Expert is part of QMetric Group Ltd, who are authorised and regulated by the Financial Conduct Authority (FCA). So, you can rest assured that we operate within the FCA's regulatory requirements. If you wish to discuss this any further, please do not hesitate to contact me directly. I am available by telephone, email and live chat. Thanks, Jasmine

Posted 4 years ago

“The advisor who I spoke to was very professional and concise in the information provided. They referred to a supervisor to ensure that the information they provided was accurate, which gave me confidence in the company and product.”

Helpful Report

Posted 4 years ago

“It was simple and easy to do. The cover is better than others and great value”

Helpful Report

Posted 4 years ago

“Very quick and easy online,very competitive prices, well happy”

Helpful Report

Posted 4 years ago

“Value for money and staff were very helpful well done keep it up and more customers are coming your way”

Helpful Report

Posted 4 years ago

“Quick and easy”

Helpful Report

Posted 4 years ago

“Well presented and managed website with clear wording of policy options to help choose the right cover. Would certainly recommend.”

Helpful Report

Posted 4 years ago

Policy Expert is rated 4.7 based on 20,412 reviews