Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,410 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Questions

Metrics

4.7

Based on 20,410 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and easy to set up”

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Posted 4 years ago

“I had to make a claim for new door keys and a replacement bay window after a burglary 3 years ago and Policy Expert were brilliant, efficient and everything was resolved speedily with no problems.”

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Posted 4 years ago

“very professional promptand very well explained”

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Posted 4 years ago

“Simple to understand,good level of cover”

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Posted 4 years ago

“I've not had to make a claim as yet or speak to anyone but impressed with the price for the cover”

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Posted 4 years ago

Good Afternoon Thank you for taking the time to leave us a review. Firstly, I'm pleased to hear that you're happy with your policy and premium! I appreciate that you may not feel in a position to review our claims service, however, we are proud to say that we have never failed to pay a claim that is covered by our policies. We hope that feedback obtained from reviews such as yours could give us an opportunity to look into any way our overall services could be improved - from the efficiency of our website, how clear you find our policy documentation, to any interactions you may have had with our agents. If you have any comments with things such as this, please do let me know - we would be happy to receive your feedback. I am available at homereviews@policyexpert.co.uk. Thanks, Nisha

Posted 4 years ago

“very good prize,no problems so far.”

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Posted 4 years ago

“Great price which included options for which other companies charged extra.”

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Posted 4 years ago

“Simple to use, clear language, ample opportunity to ask questions Makes the unbearable bearable”

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Posted 4 years ago

“Very helpful”

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Posted 4 years ago

“Very good service”

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Posted 4 years ago

“Very easy process and very affordable”

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Posted 4 years ago

“Very easy to see what is covered, and how much it is going to cost. Best price I could get and have all the things covered that I wanted.”

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Posted 4 years ago

“Quite and efficient when taking out my policy . Good price for both home and building insurance”

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Posted 4 years ago

“Simple to use, clear language, ample opportunity to ask questions Makes the unbearable bearable”

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Posted 4 years ago

“Great price for my buildings and contents cover . Very competitive against other well known companies”

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Posted 4 years ago

“The price of my policy was great and I hope I don't need to make a claim and look forward to renewing my policy next year.”

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Posted 4 years ago

“I found them very nice and helpful over the phone. I had a policy and the price was lowest compared to the other providers. I recommend them warmly.”

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Posted 4 years ago

“Very pleased good prices and cover”

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Posted 4 years ago

“Signing up to an insurance policy with Policy Expert was very straightforward, and the price and cover appear great.”

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Posted 4 years ago

“Changing my home insurance to Policy Expert was easy and straightforward and I got it at a great price through Compare the Market. My only complaint would be that I prefer my policy documents to be sent through the post rather than via email, as I find a paper copy easier to refer to.”

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Posted 4 years ago

Policy Expert is rated 4.7 based on 20,410 reviews