Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,410 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Questions

Metrics

4.7

Based on 20,410 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

Write Your review

Tell us how Policy Expert made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very pleased with the cover that Policy Expert have given me on my home insurance policy, that is why I have just renewed my policy again this year. The cover is excellent and the price was very good, I can rest assured that I have everything covered.”

Helpful Report

Posted 3 years ago

“Checked out levels of cover and cost on comparison site and also looked at reviews which are also important. Pleased that all was positive so I have insured with yourselves and trust that you will remain compeitve next year on renewal.”

Helpful Report

Posted 3 years ago

“Fair price and good cover. Very user friendly website.”

Helpful Report

Posted 3 years ago

“Website was easy to navigate. Price beat all others with best insurance level. Will use again.”

Helpful Report

Posted 3 years ago

“Cheap and so simple to buy online.”

Helpful Report

Posted 3 years ago

“Simple and clear policy, unlike other insurers legal fees were included setting you above the rest”

Helpful Report

Posted 3 years ago

“Everything I need in one policy, thankyou”

Helpful Report

Posted 3 years ago

“AVOID AT ALL COSTS! Talking of costs, this company feel that they can profit from their customers moving house! I made a phone call simply to change my address. I was told there would be a £30 charge for doing so. THIRTY POUNDS! My GP Surgery, dentist, workplace, home insurance company, absolutely everywhere managed to change my address without charging me for the pleasure. Yet Policy Expert tried to make money on my personal choice of moving home. Unbelievable, upsetting and disgraceful. I told the woman to forget it as my policy was ending in a month anyway. This woman agreed. But she then went on to send me an email stating my policy would be cancelled within the next 7 days AND there would be a £60 cancellation fee. A cancellation fee for something I did not ask to be cancelled, they have decided to cancel the policy and charge me for it. A disgusting company who do not look out for their customers but instead try to profit from their personal choices throughout their home lives. KEEP AWAY FROM POLICY EXPERT.”

Helpful Report

Posted 3 years ago

Hi, Thanks for taking the time to leave your review. I am sorry to hear you were unhappy with the cost to update your policy details. I’ve located your policy and can see you’ve spoken with a member of our service team who has offered an explanation and a resolution which I understand has been accepted. If this is not the case, or if there any other concerns you have, please do not hesitate to get in touch. I am available via email at motorreviews@policyexpert.co.uk. Thanks, Mick

Posted 3 years ago

“Comprehensive policy cover with easy website navigation. Would give 5 stars if offered renewals quotes as same level as if quoted as a new customer - £50 difference.”

Helpful Report

Posted 3 years ago

“Hard to get in touch with someone to speak about any issues or concerns. Once you do get through to someone they want you to do it through the online service. Had to push for them to deal with me over the phone but once they did they were very helpful”

Helpful Report

Posted 3 years ago

“Very easy to use on-line site & competitive pricing for my building & contents insurance. Thank you”

Helpful Report

Posted 3 years ago

“The online application was easily managed and went smoothly. I was quite impressed”

Helpful Report

Posted 3 years ago

“I shop around for insurance cover every year and this year I chose Policy Expert for the cost and the ease of taking out the policy.”

Helpful Report

Posted 3 years ago

“Very easy site to navigate around and prices are excellent”

Helpful Report

Posted 3 years ago

“Easy to understand what is included in the policy and the pricing involved. Fantastic value for money.”

Helpful Report

Posted 3 years ago

“Very easy to take out this new home insurance policy online at a great price and prompt receipt of policy documents. Very hopeful any claims will be treated just as promptly and efficiently.”

Helpful Report

Posted 3 years ago

“Quick & user friendly quote. Clear with what is included eith the policy and what is not. Would recommend.”

Helpful Report

Posted 3 years ago

“Policy Experts home insurance price was half my renewal quote with another company. That company had always been competitive but switching was a no brainer! Very pleased.”

Helpful Report

Posted 3 years ago

“Easy to find quotes, easy to by and good value”

Helpful Report

Posted 3 years ago

“Minimal fuss in redoing my insurance with them!”

Helpful Report

Posted 3 years ago

Policy Expert is rated 4.7 based on 20,410 reviews