Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,410 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Questions

Metrics

4.7

Based on 20,410 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Simple and to the point. Happy with the purchase. Good value for money.”

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Posted 4 years ago

“Very straightforward to swop home insurance and saved £300!”

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Posted 4 years ago

“Excellent quick service”

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Posted 4 years ago

“Easy application process and quick decisions at a good price!”

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Posted 4 years ago

“Simple to get a quote and great value. Repeat customer and will continue to be so”

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Posted 4 years ago

“Very easy process and happy with the service so far”

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Posted 4 years ago

“Very impressed all round. The ease of getting the right cover and the service given was outstanding.”

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Posted 4 years ago

“Great service ones again even if you compare every year still the best product for the best price! Well done gays keep it up.”

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Posted 4 years ago

“They helped price match when the renewal came round so I didn’t have to switch. Good price too.”

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Posted 4 years ago

“Very happy with my product.”

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Posted 4 years ago

“Great price and very easy to apply online.”

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Posted 4 years ago

“Very quick and easy to do online”

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Posted 4 years ago

“This home quotation online is very straight and easy to follow. The price is just great for us. Post-sell processing is fairly quick.”

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Posted 4 years ago

“Just started a policy”

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Posted 4 years ago

“Good level of coverage for a much better price than the competition. Wanted to call up to clarify a specific of the policy before purchasing and the assistant was helpful and quickly put through the order after making an alteration”

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Posted 4 years ago

“Greater price and the chap on the phone was very helpful when asked specific questions. It was particularly important I got the right cover for my garden office! :)”

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Posted 4 years ago

“Excellent service, very quick and straight forward.”

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Posted 4 years ago

“I dont understand how you calculate the yearly premium for a house. My last year policy going to finish in a month and I have choose Policy expert home insurence through a comparison site which cost me 122 pounds. Now policy expert send me a renewal notification to renew home insurence for 174 pounds. Why same policy show diffrent charges? 122 and 174.? Policy expert trying to charge me more than last year. I am not happy with your quote. You arw always welcome to contact me to clear this douts.Let me see if I could find a better deal online. Thanks for your service last year.”

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Posted 4 years ago

Good Evening Thank you for taking the time to leave us a review. Please be assured that we will always do our best to provide you with a competitive quote at renewal. I have compared both of your quotes to distinguish the difference between the renewal and the new policy. I have found that last year you had opted for additional cover which is included in the renewal; this would have contributed to the quote being higher. A premium increase can also be affected by things such as general inflation, and changes in your circumstances, or our underwriting criteria. However, our renewals team are always at hand to go through any offers that may be available to you at point of renewal. However, I'm pleased to see that you have managed to find a premium and cover that you are happy with and if you do wish to discuss things further or if there is anything else I can help you with, please contact me directly. I am available via phone or you can email me at homereviews@policyexpert.co.uk and mark for my attention. Thanks, Nisha

Posted 4 years ago

“Quick and easy to sort and great price for great cover”

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Posted 4 years ago

“Only giving 4 stars this year )-: have called them many times this year NO reply )-; BUT previously have had a 100% service”

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Posted 4 years ago

Policy Expert is rated 4.7 based on 20,410 reviews