Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,227 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Metrics

Info

4.7

Based on 20,227 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Policy Expert:

Insurance for people like you
We’re Policy Expert and we create insurance for people like you. Clear policies. Cover to suit your needs. Easier claims.

Award-winning home and car insurance
Okay, so it’s only insurance. But people love what we do. So much so, that our customers have voted us MoneyFacts Home Insurance Provider of the Year 2022 and Insurance Choice Awards Best Home Insurance Provider 2022. Thanks!

The kind of insurance you want
Whether it’s choosing the right policy of sorting out a claim, we’re on a mission to change insurance for the better. With Policy Expert, you get the kind of insurance you want.

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

Write Your review

Tell us how Policy Expert made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good customer service and better price than any other provider.”

Helpful Report

Posted 4 years ago

“So far so good.”

Helpful Report

Posted 4 years ago

“Excellent product. Easily explained terms”

Helpful Report

Posted 4 years ago

“Easy process to get policy. All seems good so far! 😀”

Helpful Report

Posted 4 years ago

“Easy to fill in form. No complicated questions straight forward”

Helpful Report

Posted 4 years ago

“Very helpful when changing the contact number from the previous years insurance”

Helpful Report

Posted 5 years ago

“Quick and easy renewal at a good price”

Helpful Report

Posted 5 years ago

“Very efficient and valuable because we were reminded that renewal was necessary.”

Helpful Report

Posted 5 years ago

“Very good competitive price - and easy to renew.”

Helpful Report

Posted 5 years ago

“Happy with the service so decided to stay for another year although probably could have got a better deal if I shopped around.”

Helpful Report

Posted 5 years ago

“I was offered a better renewal price with additional benefits. Very helpful customer service.”

Helpful Report

Posted 5 years ago

“Good customer service and easy to contact. Friendly helpful staff.”

Helpful Report

Posted 5 years ago

“The customer service is nice and they sorted out an issue with the account very promptly! I have not had to go through any claims process with Policy Expert though, hopefully I do not have to :)”

Helpful Report

Posted 5 years ago

“Ease or renewing...thank you”

Helpful Report

Posted 5 years ago

“Competitive price easy to renew”

Helpful Report

Posted 5 years ago

“Overall the service was good and informative”

Helpful Report

Posted 5 years ago

“we are happy with price payed for house insurance, and service provided [although until we make a claim we cant confirm that]. i would like a easy to find and print version of the policy we have taken out not the 40 or 50 pages i have saved”

Helpful Report

Posted 5 years ago

“Normal good service.”

Helpful Report

Posted 5 years ago

“Had no problems at all renewing our home insurance for the third year, all went smoothly”

Helpful Report

Posted 5 years ago

“We have been satisfied with the service we have received from Policy Expert. The price of Their premiums are very competitive. We did have some difficulties last year when making a claim for a water leek in our property. The company they used for dealing with the claim were poor and a lot of chasing up from us was required. We also didn't realise that we have a £550 excess for claims for water leakage - our fault for not reading the small print !”

Helpful Report

Posted 5 years ago

Policy Expert is rated 4.7 based on 20,227 reviews