Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,410 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Questions

Metrics

4.7

Based on 20,410 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and easy to apply for.”

Helpful Report

Posted 4 years ago

“Very quick to get through, simple questions, cheap quotes! Overall, very impressed!”

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Posted 4 years ago

“Easy application process and competitive price. You were highly recommended by a friend.”

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Posted 4 years ago

“Quick and easy. Very happy so far!”

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Posted 4 years ago

“I was disappointed to find that after paying for additional cover for boiler repairs/ maintenance in my policy and after my boiler breaking down, I found out it was basically useless. I was told that the boiler had to have been serviced within a certain time frame and as I was just outside of that, I couldn’t use it. It is misleading to offer such a policy to customers for them to then realise that when they actually need it, they can’t use it. It seems very unfair. I had to then pay additional costs to have my boiler repaired by another company.”

Helpful Report

Posted 4 years ago

Good Afternoon Louise Thank you for taking the time to outline your concerns to us. Here at Policy Expert, we are proud to say that we have never failed to pay out on any valid claims, and within our home emergency care documentation, we outline that in order to be covered, your boiler has to have been serviced within the last 15 months. I appreciate that this was not the outcome you wanted; however, I hope you can understand that we can only honour claims within the limits of your policy. If you do wish to discuss things further or if there is anything else I can help you with, please contact me directly. I am available at homereviews@policyexpert.co.uk. Thanks, Nisha

Posted 4 years ago

“Reasonable price”

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Posted 4 years ago

“Quick and easy to apply for.”

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Posted 4 years ago

“Cheap offer, easy to navigate website.”

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Posted 4 years ago

“The only issue on line was some of the main bullet points , didn't match up and you could be mistaken in upgrading, until reading the small print.”

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Posted 4 years ago

“Quick and easy to apply for.”

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Posted 4 years ago

“I thought it was overall a very easy process and that's what I think everyone wants with these important things. Will definitely tell others about this service.”

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Posted 4 years ago

“Thus far it has been fine although parts of the policy were not immediately clear. How good Policy Expert really are will become apparent when/if I have to make a claim.”

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Posted 4 years ago

Good Afternoon Hilary Thank you for leaving us a review and for choosing Policy Expert as your home insurer! Here at Policy Expert, we are proud to say that we have never failed to pay a claim that is covered by our policies. We write our policies in Plain English to ensure they are clear and we support thousands of customers every month by paying their claims. I'd be more than happy to go through the parts of the policy you had found unclear, however, I am unable to locate your account with the details you have provided on your review. If you could please contact me directly. I am available via email at homereviews@policyexpert.co.uk. Thanks, Nisha

Posted 4 years ago

“Excellent cover for a low price.”

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Posted 4 years ago

“A very straight forward process with clear and thorough information made me feel confident and put me at ease.”

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Posted 4 years ago

“Great prices, easy to use website, clear and informative.”

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Posted 4 years ago

“Excellent competitive rates.”

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Posted 4 years ago

“Cheapest price by far. Process was easy and covered everything I needed”

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Posted 4 years ago

“I have both home and car polices with Policy expert. Great value, easy to apply and good customer experience.”

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Posted 4 years ago

“Competitive against the market.”

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Posted 4 years ago

“Savings by changing to Policy Expert were incredible on a like for like basis.”

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Posted 4 years ago

Policy Expert is rated 4.7 based on 20,410 reviews