Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,409 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Questions

Metrics

4.7

Based on 20,409 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great price for a good coverage of home insurance, that other companies you need to add on at a price”

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Posted 3 years ago

“Very professional easy to use website to take out house insurance. The policy is well clearly presented and easy to understand.”

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Posted 3 years ago

“Simple and clear website. Detailed options and reasonable prices.”

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Posted 3 years ago

“Very pleased with how easy it was to set up and the level of cover for a great price”

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Posted 3 years ago

“Excellent online service, so easy to get the job done for home insurance. Not expensive at all. You get a lot for your money.”

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Posted 3 years ago

“Quickly and easy to arrange. Excellent price”

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Posted 3 years ago

“Very pleased with how easy it was to set up and the level of cover for a great price”

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Posted 3 years ago

“Very good value for money loads more included for less that my old insurance!”

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Posted 3 years ago

“easy to set up great price”

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Posted 3 years ago

“Really easy to gain quotes and to navigate the policy information, competitive pricing with good clear information”

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Posted 3 years ago

“Stay away,at all costs !!!! Stay away, no idea what they are talking about. I had an accident where the 3rd party pulled in front of me and stopped on the motorway. The 3rd party admitted liability straight away. I phoned policy "expert" to explain the situation. The "lady" on the phone said I had hit someone in the rear therefore It's my fault, regardless of what the 3rd party said and I'll be losing my no claims even though it's protected. I got a solicitor involved, who eventually managed to get my claim settled in my favour "Winns sols, very good" Policy "Expert" shocking.”

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Posted 3 years ago

Good afternoon Paul, Thank you for getting in touch and leaving a review. We appreciate your feedback. I'm sorry you've been unhappy with our claims processes and service. We hope following the conversation you had with one of our advisors yesterday that we were able to ease some of your concerns by offering a further explanation into the process. If you have any further questions, please do not hesitate to contact us on 0330 0600 602 or by sending an email to motorreviews@policyexpert.co.uk. Kind Regards,

Posted 3 years ago

“Wanted a transparent website to book my Buildings and Contents Insurance. Policy Expert gave me all I needed to know clearly and easily. Thank you.”

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Posted 3 years ago

“Answered phone promptly. Friendly and professional member of staff”

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Posted 3 years ago

“I really like what the policy covers against and it’s affordability.”

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Posted 3 years ago

“Very friendly and helpful advisors every time I rang with a query. Have never had this level of customer service from an insurance company before.”

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Posted 3 years ago

“Quick and easy to get a policy”

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Posted 3 years ago

“Very friendly and helpful advisors every time I rang with a query. Have never had this level of customer service from an insurance company before.”

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Posted 3 years ago

“Very easy to use, results in seconds. Takes out the leg work when searching for boring insurance”

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Posted 3 years ago

“Excellent”

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Posted 3 years ago

“Gave the best all round cover for buildings and contents insurance for the cheapest overall price 👌”

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Posted 3 years ago

Policy Expert is rated 4.7 based on 20,409 reviews