Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,409 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Questions

Metrics

4.7

Based on 20,409 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Policy Expert provides me exactly the cover I want at a decent price, beat my renewal by £100. A happy customer.”

Helpful Report

Posted 3 years ago

“Easy to set up the new policy”

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Posted 3 years ago

“I did find an element of confusion between the silver and gold options. Looking at the two on your web site, after careful consideration and trying excess variations, I decided to go for the gold option. The reason for this was the higher sum insured on pedal cycles, and also the premiums were remarkably similar when using the same excess figure. However, when making the payment my details had reverted to the silver option, for no known reason. By this stage I felt that I had spent long enough studying the options that I just left it as it was.”

Helpful Report

Posted 3 years ago

Good Afternoon, Thank you for taking the time to leave us a review and your time on the phone. As discussed, we investigated your comments further and found that you purchased a Silver policy. However, after purchasing your policy, you completed a quote for a Gold policy. When you completed the quote, there were some answers on the question set that were different to the answers you had previously given and these impacted the quote you received. We understand that after your conversation with our agent, this has now been resolved. We have sent you an email so you can check your answers and ensure that your policy information is correct. If there is anything else we can help you with, please contact us directly. We are available at homereviews@policyexpert.co.uk. Thanks, Nisha

Posted 3 years ago

“Good level of cover at a very reasonable price. Website is easy to navigate to find the product you need.”

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Posted 3 years ago

“Great priced insurance with good cover. Customer service staff are excellent, very knowledgeable. Liked the information given about your place in the queue when on the phone, although I never had to wait very long. Very good service.”

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Posted 3 years ago

“Get a quote very fast , excellent”

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Posted 3 years ago

“Very easy to set up”

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Posted 3 years ago

“Excellent competitive pricing, comparison sites shows free key and lock cover but when directed to your site it shows as an option on all your levels. Misleading.”

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Posted 3 years ago

“Great value for money. Quick and easy to do on line”

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Posted 3 years ago

“A very good policy for the money”

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Posted 3 years ago

“Very easy to use and understand policy”

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Posted 3 years ago

“Easy to arrange and at a great price. Have other policies with Policy Expert and would recommend them.”

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Posted 3 years ago

“Easy to complete and great value..!”

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Posted 3 years ago

“Only gave 4 star’s, as you never know a good insurance company until you have to make a claim and see how they deal with it. I chose policy expert not just due to price but on the advice they supply via their emails & website. Even though I had moved my contents & building insurance to another company For a couple of years I still received these mails, which contain some good advice, I suppose a bit of subliminal message marketing. Either way I decided to return to the company.”

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Posted 3 years ago

“Excellent and easy Webb site to understand”

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Posted 3 years ago

“Easy contact, pleasant, helpful staff and a good price”

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Posted 3 years ago

“Very competitive price, easy website and the added bonus of legal protection FOC whats not to like.”

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Posted 3 years ago

“A very straight forward sales process, completely digital and a competitive price and coverage to back it up.”

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Posted 3 years ago

“Application for insurance easy to follow with great price . Extras added as standard . Top notch”

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Posted 3 years ago

“Great price for cover”

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Posted 3 years ago

Policy Expert is rated 4.7 based on 20,409 reviews