Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,409 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Questions

Metrics

4.7

Based on 20,409 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful and efficient response to request for Home Insurance”

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Posted 3 years ago

“5-star policy at a competitive price and good value for money.”

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Posted 3 years ago

“A very competitive quote including a few extras as standard. Very pleased so far and great communications when asking a couple of questions”

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Posted 3 years ago

“cheap insurance, that does not cover anything. Pointless”

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Posted 3 years ago

Good afternoon, Thank you for taking the time to outline your claims experience to us. Upon speaking with our claims team, we understand that you submitted a claim for storm damage in December 2021. A surveyor was sent to the insured property, and they advised the damage was due to wear and tear and not from a one-off event. On page 16 of your policy wording document, it is clearly stated that: "loss or damage as a result of gradual causes including - wear and tear" falls within the General Exclusions section. As a result, the claim was declined. We also understand you submitted a second claim for loss away from home. However, as you had chosen not to take out cover for possessions away from home, this could not be covered. We can see that when your policy was renewing, you did add this additional cover but, when advised of the updated price, you chose not to proceed with the renewal. If there is anything else we can assist you with, please don't hesitate to contact us directly at: homereviews@policyexpert.co.uk. Kind regards, Darran

Posted 3 years ago

“Quick ease and simple to complete”

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Posted 3 years ago

“Easy to navigate the online system;questionnaire was very clear and whole process including a competitive quote completed within 30 minutes”

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Posted 3 years ago

“Easy application process and great prices compared to other competitors in the home insurance market 😀”

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Posted 3 years ago

“Website seems easy to navigate and had competitive quote.”

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Posted 3 years ago

Good morning, Thank you for leaving us a review. We're delighted to hear you found our website easy to navigate and the products we offer to be competitive. Here at Policy Expert, we strive for a 5-star service at every interaction. We believe customer feedback is vital as it gives us an opportunity to investigate any way our overall services can be improved. This could be from the convenience of using our website, how clear you find our policy documentation, to any interactions you may have had with our agents. If your rating of 3-stars is also reflective of your experiences with things such as this, please do let me know - we would love to get some further feedback from you. We are available via: homereviews@policyexpert.co.uk. Kind regards, Darran.

Posted 3 years ago

“Very good service provided during living cost money saving website”

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Posted 3 years ago

“Was very easy and quick to purchase the insurance. Cheapest deal around with great cover.”

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Posted 3 years ago

“Excellent price & service”

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Posted 3 years ago

“Easy set up”

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Posted 3 years ago

“The paperwork was easy to understand and complete”

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Posted 3 years ago

“Bought online. Good price. Easy to purchase.”

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Posted 3 years ago

“Good cover at a reasonable price, what more could I want”

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Posted 3 years ago

“They do what it says on the tin Great service I have recommended this company to all my family and friends”

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Posted 3 years ago

“easy website and very competitive to other companies”

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Posted 3 years ago

“Excellent prices good choice of policy easy to use their site”

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Posted 3 years ago

“Good clear process to register home insurance. Obviously will discover how effective things are if we need to make a claim. Only made one claim in many years, over twenty, hopefully that continues,”

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Posted 3 years ago

“Researched on line and this ticked all my boxes. Hope that if or when a claim is made this will be as easy.”

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Posted 3 years ago

Policy Expert is rated 4.7 based on 20,409 reviews