Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,409 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Questions

Metrics

4.7

Based on 20,409 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Being a loyal customer for years is not always advisable but sometimes you have no choice but to change your insurer for financial reasons hoping you have achieved to have the same cover and with a good company”

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Posted 3 years ago

“Easy to deal with I saved money because I used compare the market & got my house insurance a lot cheaper than my original house insurance for the same deal using policy expert”

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Posted 3 years ago

“Very easy process of purchasing insurance cover. Website easy to navigate and all different cover levels easily comparable.”

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Posted 3 years ago

“Used the internet forms to get home and content insurance It was quick and easy to use and the price was very competitive I would recommend to anyone”

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Posted 3 years ago

“Fantastic value for money extras added on free of charge great price saved money”

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Posted 3 years ago

“helpful patient staff. good policy parameters and good price. both of which beat the company i had been with”

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Posted 3 years ago

“The lady I spoke to was very pleasant and patient. She was able to answer my questions without hesitation and without fuss - she gave me the feeling of being a valued customer.”

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Posted 3 years ago

“I made a mistake in my details and an advisor phoned me and corrected it with no problems. Such a good service”

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Posted 3 years ago

“New policy for moving home sorted quickly and existing policy organised to be cancelled once moved. Excellent service, couldn’t fault”

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Posted 3 years ago

“Easy to use good deals very competitive priced”

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Posted 3 years ago

“Easy to use good deals very competitive priced”

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Posted 3 years ago

“Clear what was being quoted and the options that could be added on. No problems whatsoever”

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Posted 3 years ago

“Very easy set up and much better price than renewing with my current provider.”

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Posted 3 years ago

“Good value for money, easy website to use and understand which is so important when choosing insurance.”

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Posted 3 years ago

“What is the point of asking for a review of a home insurance policy? The policy hasn't even started yet and I wouldn't be able to give a meaningful review of your services until I need to make a claim. The only thing I can say is your website works and you successfully charged my credit card.”

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Posted 3 years ago

Good evening, Thank you for choosing us to insure your home. I appreciate that you may not feel in a position to rate all of our services yet but I can confidently state that we have never failed to pay a claim which has been covered by our policies. Our policies are written in plain English to ensure they are clear, and we support thousands of customers every month by paying their claims. I phoned you earlier to discuss this further with you but you mentioned it wasn't a good time. All feedback provided by our customers gives us a chance to look into any way our overall services could be improved - from the efficiency of our website, how clear you find our policy documentation, to any interactions you may have had with our agents. As such, we would love to hear your comments. You can contact us directly at homereviews@policyexpert.co.uk or via all the channels displayed under the 'contact us' section of our website. Kind regards, Darran

Posted 3 years ago

“The experience of buying home insurance was excellent through Policy Expert. Easy process to follow and the cost was great.”

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Posted 3 years ago

“Everything I wanted from a policy. Clear and to the point, and at a competitive rate.”

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Posted 3 years ago

“Very easy set up and much better price than renewing with my current provider.”

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Posted 3 years ago

“Everything I wanted from a policy. Clear and to the point, and at a competitive rate.”

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Posted 3 years ago

“So far so good very easy choosing policy and paying for it etc”

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Posted 3 years ago

Policy Expert is rated 4.7 based on 20,409 reviews