Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,409 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Questions

Metrics

4.7

Based on 20,409 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent easy service!”

Helpful Report

Posted 2 years ago

“Simple easy and effective, just what I need when applying and purchasing. Couldn’t ask for anymore!”

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Posted 2 years ago

“Easy to navigate & read the relevant information plus excellent value for money in comparison to renewal quote from another company”

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Posted 2 years ago

“An excellent way to acquire home insurance. From start to finish it was easy to navigate through the cover I required. Thank you.”

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Posted 2 years ago

“Easy to navigate website and simple to understand policy options with a great price. It made taking out a new policy easy and time efficient!”

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Posted 2 years ago

“Absolutely rubbish. Tried to set up building and contents as new customer. They had a problem with submitting password. Moved between 2 people this took about an hour. I gave up asked for my first payment £38+ to be cancelled they took the money anyway. I asked them to cancel my policy ( was in the 2 weeks cool off). Asked again to refund my money they still haven't done it after 3 days. Moved to Nationwide fantastic and very easy. Will chase policy expert again tomorrow 🤔”

Helpful Report

Posted 2 years ago

Hello Lisa, We appreciate you for taking the time to outline your concerns to us. When setting up your policy, you are granted access to a secure online account which contains all of your relevant documentation for your policies. We understand you spoke with our New Business team to get the policy set up and then later spoke with our Customer Services team where my colleague provided a temporary password to help you get logged in online to access your documentation. Whilst speaking with our Customer Services team; our representative reiterated to you that you will receive an email from Premium Credit to sign a credit agreement as per the terms of your policy. As a result of this, we understand you decided to cancel your policy within the 14-day cooling-off period. The refund for the deposit paid can take 3-5 days to clear back into your account and you will receive confirmation of the cancellation within the next 24 hours. Should you wish to discuss your experience with us any further, you can do so at homereviews@policyexpert.co.uk. Thanks, Jessica

Posted 2 years ago

“It was quick and easy to get the cover that I needed.”

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Posted 2 years ago

“So easy & straightforward to sort my insurance through them. Great value for money too considering the quality of the policy I chose compared to numerous different other companies. Very impressed.”

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Posted 2 years ago

“Very good went too but still good but showed it was bronze wish add on frist look but still good value”

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Posted 2 years ago

“Very helpful answers were to the point and instructive, and everything was achieved with no fuss”

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Posted 2 years ago

“Very good value for money and so easy to put the policy in place”

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Posted 2 years ago

“Easy to use. Value for money.”

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Posted 2 years ago

“Easy to use. Value for money.”

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Posted 2 years ago

“This is a new policy.Excellent value for money,easy to contact customer services if necessary”

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Posted 2 years ago

“Good price. Easy renewal.”

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Posted 2 years ago

“Competitive price”

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Posted 2 years ago

“This was so easy to do! Great website and helpful FAQ section”

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Posted 2 years ago

“You have saved me a lot of money on home insurance”

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Posted 2 years ago

“Excellent price and quick service been a customer for a number of years now.”

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Posted 2 years ago

“Very easy to sort out our home and contents insurance and the main positive was the price :)”

Helpful Report

Posted 2 years ago

Policy Expert is rated 4.7 based on 20,409 reviews