Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,409 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Questions

Metrics

4.7

Based on 20,409 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to organise and a fifth of the price of my previous insurance!”

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Posted 3 years ago

“Good service”

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Posted 3 years ago

“Was with Policy Expert for home insurance for 2 years but changed last year to a different company and regreted it soon after when I tried to contact them to make changes, impossible! Policy are very pro active and keep in touch with there news letters, a far more pleasant experience than most insurance companies, will not be jumping ship again, and would have no hesitate in recommending them.”

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Posted 3 years ago

“Quick and affordable house insurance that was sorted in a few minutes. Saved me over 50% compared to my current provider who could not match Policy Expert. Highly recommended”

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Posted 3 years ago

“Quick and affordable house insurance that was sorted in a few minutes. Saved me over 50% compared to my current provider who could not match Policy Expert. Highly recommended”

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Posted 3 years ago

“Great easy service very professional”

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Posted 3 years ago

“Website easy to use and a great quote that beat the rest.”

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Posted 3 years ago

“Easy to get a quote”

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Posted 3 years ago

“Wish I'd found them earlier”

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Posted 3 years ago

“Website easy to use and a great quote that beat the rest.”

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Posted 3 years ago

“Easy to get a quote”

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Posted 3 years ago

“Easy to get a quote”

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Posted 3 years ago

“This is a new policy.Excellent value for money,easy to contact customer services if necessary”

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Posted 3 years ago

“Such good value, how could I not take out this policy?”

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Posted 3 years ago

“Such good value. How could I not take out this policy??”

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Posted 3 years ago

“Cheapest, but everything I needed, Good value”

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Posted 3 years ago

“We have just transferred our home insurance policy. It was easy to set up.”

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Posted 3 years ago

“Appears to be a good policy reasonably priced”

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Posted 3 years ago

“Good levels of cover at low prices”

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Posted 3 years ago

“Avoid at all costs! Having paid my insurance premiums in good faith for many years without making a claim I finally called on my insurer following a garage break-in and theft. I had my garage door prised open enough (we think with a car jack) for someone to open manually from the inside then help themselves to its content. Our neighbours have footage of the perpetrators. Policy Expert/ Trinity Claims acknowledge that force was applied to gain access but because no damage was caused to the door they have refused to pay out. I asked what would have happened if someone picked the house lock and emptied the contents of the house and they confirmed that this would not be covered. We had a roller shutter contractor look at the door and they confirmed that someone who knows what they are doing could get into 60-70% of garage doors without causing any damage to them. Essentially the cover is not worth the paper its written on. 'Computer says no'! Avoid and go with a reputable provider.”

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Posted 3 years ago

Good afternoon, Thank you for taking the time to raise your concerns to us. As Policy Expert branded policies are all written in Plain English with a Crystal Mark approval, we are confident that your documents are transparent and clearly outlines your cover levels. We appreciate that a claim decline can be disappointing, however, your policy wording clearly states that for theft or attempted theft claims to be accepted, there must be evidence of forced or violent entry. We understand that this was not the outcome you were expecting but we can only honour claims that fall within the limits of our policies. Should you wish to discuss anything further, please don't hesitate to contact us directly at homereviews@policyexpert.co.uk. Thanks, Nisha

Posted 3 years ago

Policy Expert is rated 4.7 based on 20,409 reviews