Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,409 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Questions

Metrics

4.7

Based on 20,409 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling service from policy expert. Unbeknownst to me I had a crack in the base of my shower tray, causing extensive water damage to the room beneath including collapsed plaster board, damage to walls and a host of individual items. I put a claim in with policy expert and a surveyor attended my property. He said the policy only covered 'track and trace' and that the policy would not cover repairing the source of the leak. He informed me that the only thing I could claim for was to have the plaster board replaced and plastered, an estimated cost of £800. The excess for water damage on the policy is £700. I have extensive damage to my property, I need a new shower tray installing, bathroom tiles and flooring made good, new plaster board, plastering and decorating and policy expert are offering me £100. Absolutely disgusting customer service and a con of a policy. Having left my review of policy expert on another site I was contacted by the company, their response was not consistent with what occurred, so I can now add 'dishonest' to my list of complaints.”

Helpful Report

Posted 3 years ago

Good morning, We appreciate you taking the time to outline your concerns to us. Under your policy wording, it outlines that in order for us to cover damage, it must fall within an insured peril. After speaking with Trinity claims, they advised that you were looking to make an Escape of Water claim, however, as you were unsure about the cause of the damage, Trinity was unable to place this under an insured peril. Nonetheless, when Trinity spoke to you, they provided you with an option to claim for the resultant water damage under the Accidental Damage peril. Your excess had been amended to a reduced amount and they also provided you with a settlement cover for your buildings. We understand that Trinity will be offering you a settlement for your contents too, they are just waiting for you to provide them with a list of contents you need to claim for. Please note that Trace and access is only covered under a valid Escape of Water or Oil claim. As this is an Accidental damage claim, this would not be covered. The information that we have provided in your response was given to us by Trinity Claims. However, as you are disputing this, we have arranged a call back from Trinity, they will be contacting you shortly to discuss your comments further. If there is anything else we can help you with, please contact us directly. We are available at homereviews@policyexpert.co.uk. Thanks, Nisha

Posted 3 years ago