Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,409 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Questions

Metrics

4.7

Based on 20,409 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

Write Your review

Tell us how Policy Expert made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Policy was exactly what I wanted straightforward easy to understand and a good price”

Helpful Report

Posted 3 years ago

“Easy fast quote, good value for money!”

Helpful Report

Posted 3 years ago

“Well set out website which was easy to work around to find the desired house insurance. The bonus being the. OST of the insurance cover compared to other providers. Thanks.”

Helpful Report

Posted 3 years ago

“Only our average as there is not a reason to rate excellent at this point. Hopefully I do not need to contact them for anything and test it also no lower as buying the product was easy and done through a comparison website. Best price offered out of all other companies and had the same products ticked. Also cheaper than last years premium which is nice.”

Helpful Report

Posted 3 years ago

Good afternoon, Thank you for taking the time to leave us a review and for choosing Policy Expert as your home insurer. Firstly, it's fantastic to hear that you're happy with the policy and premium! Here at Policy Expert, we strive for a 5-star service at every interaction. We believe that customer feedback is very important as it gives us an opportunity to look into any way our overall services could be improved. This could be from the efficiency of our website, how clear you find our policy documentation, to the competitiveness of our premiums. If your rating of 3-stars is also reflective of your experiences with things such as this, please do let us know - we would love to get some further feedback from you. You can contact us directly at homereviews@policyexpert.co.uk or via all the channels displayed under the 'contact us' section of our website. Thanks, Nisha

Posted 3 years ago

“Ben was the person who answered all my questions, some of which he had never heard before. He was endlessly patient and got everything covered that I was concerned about. I am very happy with the price, coverage, accessibility and approachability of Policy Expert and will recommend them to anyone and everyone.”

Helpful Report

Posted 3 years ago

“Excellent very helpful and three hundred pounds cheaper than my current provider”

Helpful Report

Posted 3 years ago

“Very easy to use”

Helpful Report

Posted 3 years ago

“Very easy and user-friendly website easy questions to answer done in a few minutes.”

Helpful Report

Posted 3 years ago

“Fantastic customer service The lady I spoke to was very helpful and made sure I understood everything that we went through . I would definitely recommend and will be to family and friends”

Helpful Report

Posted 3 years ago

“Fantastic customer service The lady I spoke to was very helpful and made sure I understood everything that we went through . I would definitely recommend and will be to family and friends”

Helpful Report

Posted 3 years ago

“Friendly, very helpful and very efficient service from Reece. Have renewed for the second year, very pleased, thank you.”

Helpful Report

Posted 3 years ago

“My quote from Policy Expert (£143) was £80 lower than my renewal from Tesco Insurance and on top of that I will receive another £40 cashback from Quidco. My quote also included an upgrade to accidental damage cover for buildings and contents and a lower excess charge. The whole process was quick and easy. I will definitely be recommending Policy Expert to family and friends.”

Helpful Report

Posted 3 years ago

Helpful Report

Posted 3 years ago

“Covers everything I need , at a good price! 👍”

Helpful Report

Posted 3 years ago

“I hate doing home insurance since being widowed. Looked online and price for level of cover was good. I was pleased to talk with a very helpful agent on the phone before I made my online confirmation of purchase. It eased my stress. Thank you.”

Helpful Report

Posted 3 years ago

“Their quote was very competitive and covered everything I was looking for. Most impressed.”

Helpful Report

Posted 3 years ago

“Straightforward to switch, good value for identical cover”

Helpful Report

Posted 3 years ago

“Easy and simple website to use with good price”

Helpful Report

Posted 3 years ago

“Very easy to get a quote, reasonable price, great service”

Helpful Report

Posted 3 years ago

“No problems,very helpful.”

Helpful Report

Posted 3 years ago

Policy Expert is rated 4.7 based on 20,409 reviews