Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,409 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Questions

Metrics

4.7

Based on 20,409 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only just bought the home insurance policy but the cost is right and the process very easy”

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Posted 3 years ago

“Very easy to set up and excellent value, comprehensive insurance. I always scout for the best value, we'll we have to nowadays.”

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Posted 3 years ago

“Easy to navigate and understand and very competitively priced. Highly recommended”

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Posted 3 years ago

“Avoid like the plague we made a subsidence claim after the heatwave this summer 2022 and they cancelled the insurance as they assumed that the cracks were already present before we took the insurance. They will bail on you as soon as you make a claim but happy to take your money and issue a worthless insurance policy, this should be illegal.”

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Posted 3 years ago

Good morning, We appreciate you taking the time to outline your concerns to us. Here at Policy Expert, we are proud to say that we pay out on all valid claims submitted within the terms of our policies. All Policy Expert branded policies are written in Plain English and have Crystal Mark Plain English approval. Therefore, we are confident that the cover our policies include, and exclude, is clearly outlined for our policyholders. Please be assured that your comments have been raised with Trinity claims and a member of the team will be in contact shortly to discuss this matter further. Thanks, Nisha

Posted 3 years ago

“Great price, excellent cover and easy application.”

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Posted 3 years ago

“Saved me £90 on my renewal quote for buildings/ contents cover Haven’t had to claim so no idea how efficient their response would be”

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Posted 3 years ago

“Quick and easy to use. Excellent prices and customer service.”

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Posted 3 years ago

“Easy to purchase, cover all aspects of building and contence.”

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Posted 3 years ago

“Easy site to negotiate. I was able to compare the different home insurance policies that were on offer and choose the one that best suited my needs. Prices are very competitive.”

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Posted 3 years ago

“Good value and priced through quidco Compare and was best price was everything I was looking for”

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Posted 3 years ago

“Very quick and easy”

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Posted 3 years ago

“Emergency policy : TRN-3541282-00120232 Dear Sir / Madam I am writing to complain as to the dreadful service I have received when attempting to use the emergency service you offer. Here is the timeline of the events: Thurs 18th Aug • Toilet blocked causing flooding in shower and sink – Toilet and shower unusable • Contact my own plumber who visits and says it is a blockage and I should contact local water supplier • Essex water onsite state main sewer fine and down-pipe blocked – suggest I contact home insurance Fri 19th Aug • Contact Home insurance – referred to emergency policy • Contact emergency line who takes details and ensure me that “preferred management will contact me” within 4 hrs • No call returned Sunday 7am 21st Aug • Contact emergency line …. Am informed it is an out of hours line, but no call has been registered- they will raise a new call and ensure preferred management call within 4 hrs • No call within 4 hrs . I chase with reference number 1347770 • More delays – told a plumber will arrive on Monday “first thing” and won’t leave until the emergency is solved. Monday 22nd Aug • 09:44 text that I will be contacted within 60 minutes • PTH plumber to arrive between 11am and 3pm • 14:31 text that engineer to arrive within 60 mins • 16:32 text engineer within 60 mins of arrival • 17:45 Engineer arrives – tries plunging the toilet, floods shower room again, looks around briefly then calls head office to ask for permission to investigate. • Engineer says h/o require me to contact them to ask for permission to investigate further • Engineer leaves • I call h/o who state it is the engineer’s responsibility to report back and nothing will happen until this report is received. • I am annoyed by the attitude of the help desk , who constantly give a hollow apology and state it is the “ process” and there is nothing that can be done…..even if my toilet hasn’t worked for 4 days plus! • I ask if there is anything I need to do to avoid any further delays , I am told it may be a good idea to fill in the building insurance as the early it starts the better and it can always be switched off. Tuesday 23rd Aug • As no feedback I contacted Emergency line to be told the emergency had been closed as there was nothing more they could do, and I should raise a home insurance claim ( as I had been previously told to), who would then arrange within the next few days for a surveyor to call, and then I could proceed although I was warned that plumbing costs would not be covered! Only rebuilding work, after explaining what utter incompetence had occurred, I was referred to the process once again. • I exploded and said I could not wait for such an incompetent bunch and to cancel everything ( I was then told nothing was actually in process!) and to cancel my insurance and refund the fee….. of course, I have heard nothing further from this!!!! • An hour later “Preferred Management” called apologising that they had been blocked and could go no further , he fully understood how annoyed I was but was powerless • 1pm I called a drain engineer • 2pm I was called by a jovial manager who apologised for being late calling but was so busy. I told him to forget it as he was too late I couldn’t wait and I had called an emergency drain engineer. His only reply was I wouldn’t get reimbursed for that….I said it was passed that stage, as I had gone days without sewage or shower! He had absolutely no excuse and merely apologised and repeated the warning that I wasn’t likely to get any reimbursement. I informed him I would spend as much effort as I could filling in websites and apps explaining how dreadful the service was… he implied that was a waste of effort. • 3pm My drain engineer arrived • 4pm toilet was unblocked without any need for damage or invasive investigation. • In order to prevent further blockage, he spent the next 2 hrs removing all the built up limescale and the drainage is perfectly repaired. As he said it is in his interest to actually fix the problem not just bounce the issue around so he can go home early! I am absolutely disgusted by the utter incompetence and general lack of concern for an emergency event.”

Helpful Report

Posted 3 years ago

Good afternoon, We appreciate you taking the time to outline your concerns to us. After speaking with Trinity claims, they advised that an engineer from a company called NPA attended your property to clear up the blockage, however, they were unsuccessful. It was established that the claim required trace and access which is unfortunately not covered under your home emergency policy. We appreciate that there was a slight delay in receiving the engineer's report, so we do apologise for the inconvenience this caused you. Once the home emergency team had received the report, they contacted you to discuss the decline and advised you to speak with the building and contents claim line. We understand that you have not yet made a claim under your home insurance policy. Nonetheless, your complaint has been logged and your comments will be fully investigated by our delegated claims handlers, Trinity. Please note that you will receive an acknowledgement letter within 5 working days and a final response within 8 weeks. If there is anything else we can help you with in the meantime, please contact us directly. We are available at homereviews@policyexpert.co.uk. Thanks, Nisha

Posted 3 years ago

“All very good no hassle good price”

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Posted 3 years ago

“Very easy way to get the insurance, customer care work on Saturday as well to assist.”

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Posted 3 years ago

“Good customer service. Easy to use website and FAQ section”

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Posted 3 years ago

“Very detailed and transparent information when arranging cover, have both my car insurance and home insurance with Policy Expert”

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Posted 3 years ago

“Plenty of options to get right cover, reasonable price.”

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Posted 3 years ago

“Good, no complaints. Simple to purchase.”

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Posted 3 years ago

“Everything was quick and simple and also a lot cheaper than my regular insurance company.”

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Posted 3 years ago

“Easy to navigate the website. Very good competitive prices with some services offered as standard rather than as an extra cost. Well done very impressed.”

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Posted 3 years ago

Policy Expert is rated 4.7 based on 20,409 reviews