Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,410 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Questions

Metrics

4.7

Based on 20,410 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid at all costs! Having paid my insurance premiums in good faith for many years without making a claim I finally called on my insurer following a garage break-in and theft. I had my garage door prised open enough (we think with a car jack) for someone to open manually from the inside then help themselves to its content. Our neighbours have footage of the perpetrators. Policy Expert/ Trinity Claims acknowledge that force was applied to gain access but because no damage was caused to the door they have refused to pay out. I asked what would have happened if someone picked the house lock and emptied the contents of the house and they confirmed that this would not be covered. We had a roller shutter contractor look at the door and they confirmed that someone who knows what they are doing could get into 60-70% of garage doors without causing any damage to them. Essentially the cover is not worth the paper its written on. 'Computer says no'! Avoid and go with a reputable provider.”

Helpful Report

Posted 3 years ago

Good afternoon, Thank you for taking the time to raise your concerns to us. As Policy Expert branded policies are all written in Plain English with a Crystal Mark approval, we are confident that your documents are transparent and clearly outlines your cover levels. We appreciate that a claim decline can be disappointing, however, your policy wording clearly states that for theft or attempted theft claims to be accepted, there must be evidence of forced or violent entry. We understand that this was not the outcome you were expecting but we can only honour claims that fall within the limits of our policies. Should you wish to discuss anything further, please don't hesitate to contact us directly at homereviews@policyexpert.co.uk. Thanks, Nisha

Posted 3 years ago

“Very comprehensive policy at a very competitive price. Straightforward online process to buy the policy. Highly recommended.”

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Posted 3 years ago

“Great communication ☺️ always been updated”

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Posted 3 years ago

“Very easy to use help line was very helpful”

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Posted 3 years ago

“A very efficient online dealings with policy expert.they were very good and a very good price compared to some companies.”

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Posted 3 years ago

“User friendly site”

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Posted 3 years ago

“Worst inchurance company ever see in my 14 years canceling my inchurance I need give them proff for SORN lots rubbish questions what you never get in the different companies waste money and time”

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Posted 3 years ago

Hi Rolands, thanks for taking the time to leave your review. Our records show that you have now spoken with one of our team and the issue has been resolved. If this is not the case or you require anything further please feel free to contact me at motorreviews@policyexpert.co.uk. Thanks, Vicky

Posted 3 years ago

“Very quick and easy and very helpful”

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Posted 3 years ago

“Excellent website easy to use with clear information”

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Posted 3 years ago

“A very fair price and easy to get”

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Posted 3 years ago

“I got what I wanted without all the usual hassle of other companies, so well satisified.”

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Posted 3 years ago

“Very good price and very competitive. Very straight forward and easy to negotiate”

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Posted 3 years ago

“Always helpful.quick to reply.easy site to deal with.”

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Posted 3 years ago

“A concise and easy to understand website with excellent information.”

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Posted 3 years ago

“I had to speak to Policy Expert a few times as our solicitor was asking for a letter and then our exchange date was moved. Each time I spoke with them, they were super helpful (particularly Paris) who remembered my case and was really friendly. I also used the chat function where someone responded within less than 24 hours. Obviously I haven’t had to phone regarding a claim, but the dealings I’ve had so far are really positive and would definitely recommend Policy Expert.”

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Posted 3 years ago

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Posted 3 years ago

“Easy to set up! Not had to make any claims yet.”

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Posted 3 years ago

“Good price, good service”

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Posted 3 years ago

“Matched my requirements for much less than others.”

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Posted 3 years ago

“Very good customer service. Willing to answer all the necessary question.”

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Posted 3 years ago

Policy Expert is rated 4.7 based on 20,410 reviews