Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,410 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Questions

Metrics

4.7

Based on 20,410 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Renewal came out much cheaper with free home emergency cover too”

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Posted 4 years ago

“Great service great prices”

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Posted 4 years ago

“THIS COMPANY CHARGES £30 FOR A COOLING OFF PERIOD PLEASE BE SURE BEFORE PRESSING THE BUTTON. I TRIED TO CANCEL 10 MINS AFTER STARTED AND I HAVE BEEN CHARGED £30”

Helpful Report

Posted 4 years ago

Hi Caroline, Thanks for getting in touch. I am sorry to hear you opted to cancel your policy. When cancelling within the cooling off period, which begins when the policy is purchase, not when the cover begins, we charge a £30.00 cancellation fee. Out with the cooling off period, we charge a £60.00 cancellation fee. Our fees and charges, which must be read and accepted before you can complete your purchase of your policy, are disclosed both online and via the telephone. I can see you have spoken with a member of our service team who’s offered an explanation and a resolution which I understand has been accepted. If you do wish to discuss this further, please do not hesitate to get in touch. Thanks, Mick.

Posted 4 years ago

“Straightforward policy with good benefits and low excesses.”

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Posted 4 years ago

“Bought my car insurance from POLICY EXPERT and was expecting a "cool off" period for changing my mind. Cancelling only the next day I was confronted with a £30 'cancellation fee'. I consider this a deliberate contravention to my "cool off" rights. Most unhappy with POLICY EXPERT's 'policy' on basic buyer's rights.”

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Posted 4 years ago

“Cheapest price but came with optional extras as standard.”

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Posted 4 years ago

“Amazing service”

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Posted 4 years ago

“Cheapest full cover, fantastic customer service.”

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Posted 4 years ago

“Good customer services skills”

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Posted 4 years ago

“It's amazing the difference in price compared with my renewal from a well know bank same cover how do they do it and also free emergency home cover for the first year”

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Posted 4 years ago

“Excellent price and easy to apply for.”

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Posted 4 years ago

“Easy to use, comprehensive and affordable.”

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Posted 4 years ago

“Taking out the policy was clear and simple to follow. Everything was simple to understand and took the policy out right away. There current offers and low price were for me better than what other companies were offering”

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Posted 4 years ago

“came with free home emergency and legal cover which made me buy it”

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Posted 4 years ago

“Very competitively priced and decided to go ahead after comparison. Thank you!”

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Posted 4 years ago

“It was good to be able to get a lower renewal, but a shame I had to cancel my renewal and then go online and get a new quote to do it. My initial renewal was more expensive for exactly the same cover as last year. I've got so used to not being rewarded for loyalty that I now don't even consider auto renewal.”

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Posted 4 years ago

“Great value and great service. I had a few issues and the customer service team were really helpful and helped me get everything sorted quickly”

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Posted 4 years ago

“Very quick and easy with the best price and offers”

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Posted 4 years ago

“I expected to be provided with a summary of my form entries for checking before the payment page. Surprised this was missing.”

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Posted 4 years ago

Good Morning Anthony, Thank you for taking the time to leave us a review. Your feedback has been taken on board and will be logged with the relevant team to review. We are always trying to improve our services for the benefit of our customers so we appreciate you highlighting this. If there is anything else you wish to discuss with your policy, I would be happy to help. I can be contacted on homereviews@policyexpert.co.uk. Thanks, Ellie

Posted 4 years ago

“Really competitive insurance and good value. I haven't made (and hopefully won't need to make) any claims, so can't talk to the claims process, but happy with the piece of mind having this in place.”

Helpful Report

Posted 4 years ago

Policy Expert is rated 4.7 based on 20,410 reviews