“Should be called quote me unhappy. Had problems uploading ncd. Then i decided to cancel. Which i did but i still recurved an email from them. I told them i had cancelled but they had no information about it on their system although it even told me how much refund i was due. I cancelled again today and the cancellation fee had gone up. You can not speak to anyone and have to communicate by email. It's so unprofessional.”
“Good up until the point where you need to change you're vehicle, refused to cover my new car outright which left me in a very difficult situation in regards to transport to and from work.Staff and the complaints procedure is about as much use as a trap door in a canoe, refusing insurance halfway through the policy therefore losing me half a year no claims bonus Like all insurance companies they find any excuse they can to legally squeeze money out of you and bend the rules when it suits them. Disgusting service I would follow it up with trading standards if I had the time. Yours sincerely a very diappointed customer.”
“Uploaded ncd got a email back every thing is fine. Then got numerous emails saying upload proof of no claims bonus then a letter saying policy will be cancelled on12 5 2016 i have since uploaded proof of no claims bonus several times emailEd them several times had no response back from them i will be cancelling policy at weekend this is a on-line scam totally disgusted with the service avoid at all times will be calling insurance ombudsman over this message. Seems to me they just want your money then send you a letter telling you how there going to charge 53 pounds for cancellation fee 50 pounds for cutting you off policy and another charge for few days policy you have had.and then to top it off in went on mid motor insurance data Base to find out my registration number came back as a skoda4x4 and not my shogun sport explainEd all this in emails no reply yet probably wasn't covered by quotemehappy anyway total waste of money will be asking for a refund never use this company ever again”
“Worst customer service I have ever dealt with. Impossible to contact them by phone, just possible to send e-mail which you have to wait minimum 24h to get a simple answer! Awful company”
“A) you cannot set your own direct debit date! Absolute nonsense who wants their direct debits coming out 3 days before pay day?!?!?
B) you cannot talk to a human, which is fine if they reply to any other communication device ... Which they don't.
C) I cannot cancel my policy online
.... Absolute worse service ever AVOID AVOID AVOID”
“Absolute waste of time and money. Refused to accept documents online and threatened to cancel and force me to pay. Gave me no choice than to go to another company who gave a better quote and have a real person to communicate with (not a computer). Insure with this company and when you need them you will find out you made a big mistake.”
“An ongoing disaster.
I have spent more time trying to sort out my very straightforward car insurance with "Quote me happy" than the rest of my car insurances put together.
It's probably OK if everything goes smoothly but they cannot cope when it doesn't.”
“Do not use this company. You cannot speak with anyone. They only send automated emails no matter what the query. I have uploaded my NCD evidence 3 times; it meets all criteria, and is for a policy that expired in last 18 months. They just keep sending automated emails telling me that it is outside 24 months. Submitting a query on website gets nowhere. Avoid this company. The frustration isn't worth a few pounds.”
“I feel really let down. I have been with this company for three years. My premiums were the best (very cheap).
When I recently left for another insurer I was informed that I've lost my NO CLAIMS DISCOUNT as there was a claim against me over 1 year ago. I had no knowledge of this claim and was never told when it began or what the outcome was, couldn't even defend myself. Currently I'm seeking advice on how to get this dealt with.
Just be careful, maybe it's cheap for a reason”
“Awful website. No contact number if you have issues.
Could not add 21 year old daughter to policy. When insurance cancelled took £58 administration fee returning £15. Avoid this company and their parent company AVIVA. Outrageous treatment of customers.”
“Absolute rubbish.
Didn't make it clear beforehand that out of my 7 years NCB the last 2 being on a company vehicle, cancels out the other 5 pervious to that from a private vehicle, so now I have to cancel the policy 1 month in, where I will be charged £53 for doing so and lose my £71 deposit.
quotemeunhappy more like.”
“Be careful. I got overcharged and have to pay out far more than I should have, when hit by a foreign driver (proven to be not my fault). They make things very difficult, and seem to have a we are always right and we will not budge attitude. Well you should have done this they say, (even when the system didn't allow me to do what they suggest). Really poor. The worse I've seen.”
“They are a nightmare to deal with if you have to make a claim you will have to stay on the phone for nearly an hour if you receive a letter from the third-party it is impossible to send this letter onto then absolutely useless company I will not use them again”
“Spent an hour on the phone being spoken to like a piece of rubbish. No damage to my car but £1000 to theirs, wasn't even in the accident they claim. Phoned up just to say I think they'd try and claim against me. Awful company.”
“YOU tack money out twice then you cancelled it .And you did not give back all the money . the policy no r 609167531 and 601496968 . I am missing £ 100 . And you wont me to give a review thin a gen”
“Hope and pray you never had to claim if you do decide to be insured by QuoteMeHappy - their level of service is the most awful I have ever had the displeasure to experience. I can't wait to pay a little more for an insurance company that actually supports those it insures. I'm strongly advise you to do the same!”
