“Worst customer service I have ever dealt with. Impossible to contact them by phone, just possible to send e-mail which you have to wait minimum 24h to get a simple answer! Awful company”
“A) you cannot set your own direct debit date! Absolute nonsense who wants their direct debits coming out 3 days before pay day?!?!?
B) you cannot talk to a human, which is fine if they reply to any other communication device ... Which they don't.
C) I cannot cancel my policy online
.... Absolute worse service ever AVOID AVOID AVOID”
“Absolute waste of time and money. Refused to accept documents online and threatened to cancel and force me to pay. Gave me no choice than to go to another company who gave a better quote and have a real person to communicate with (not a computer). Insure with this company and when you need them you will find out you made a big mistake.”
“An ongoing disaster.
I have spent more time trying to sort out my very straightforward car insurance with "Quote me happy" than the rest of my car insurances put together.
It's probably OK if everything goes smoothly but they cannot cope when it doesn't.”
“Do not use this company. You cannot speak with anyone. They only send automated emails no matter what the query. I have uploaded my NCD evidence 3 times; it meets all criteria, and is for a policy that expired in last 18 months. They just keep sending automated emails telling me that it is outside 24 months. Submitting a query on website gets nowhere. Avoid this company. The frustration isn't worth a few pounds.”
“I feel really let down. I have been with this company for three years. My premiums were the best (very cheap).
When I recently left for another insurer I was informed that I've lost my NO CLAIMS DISCOUNT as there was a claim against me over 1 year ago. I had no knowledge of this claim and was never told when it began or what the outcome was, couldn't even defend myself. Currently I'm seeking advice on how to get this dealt with.
Just be careful, maybe it's cheap for a reason”
“Awful website. No contact number if you have issues.
Could not add 21 year old daughter to policy. When insurance cancelled took £58 administration fee returning £15. Avoid this company and their parent company AVIVA. Outrageous treatment of customers.”
“Absolute rubbish.
Didn't make it clear beforehand that out of my 7 years NCB the last 2 being on a company vehicle, cancels out the other 5 pervious to that from a private vehicle, so now I have to cancel the policy 1 month in, where I will be charged £53 for doing so and lose my £71 deposit.
quotemeunhappy more like.”
“Be careful. I got overcharged and have to pay out far more than I should have, when hit by a foreign driver (proven to be not my fault). They make things very difficult, and seem to have a we are always right and we will not budge attitude. Well you should have done this they say, (even when the system didn't allow me to do what they suggest). Really poor. The worse I've seen.”
“They are a nightmare to deal with if you have to make a claim you will have to stay on the phone for nearly an hour if you receive a letter from the third-party it is impossible to send this letter onto then absolutely useless company I will not use them again”
“Spent an hour on the phone being spoken to like a piece of rubbish. No damage to my car but £1000 to theirs, wasn't even in the accident they claim. Phoned up just to say I think they'd try and claim against me. Awful company.”
“YOU tack money out twice then you cancelled it .And you did not give back all the money . the policy no r 609167531 and 601496968 . I am missing £ 100 . And you wont me to give a review thin a gen”
“Hope and pray you never had to claim if you do decide to be insured by QuoteMeHappy - their level of service is the most awful I have ever had the displeasure to experience. I can't wait to pay a little more for an insurance company that actually supports those it insures. I'm strongly advise you to do the same!”
“The worst company I have ever dealt with. Cancelled my cover with them within 2 weeks as they were trying to charge me more money after my original quote. Nearly impossible to contact. Once cover was cancelled they have harassed me with up to 5 times a day by calling me to check how happy I was with my cover!?
The worst custome service I have ever come across.”
