“After a no fault accident Quote me Happy sent my car to "their" repairers. Solus accident repair centre. They returned our car in a disgusting state. Cowboy insurer cowboy repairers. AVOID”
“Cancelled my policy to stop it renewing and received my cancellation email and they still take the renewal out of my bank many days later. Will be officially complaining because the service is a shambles! Put my insurance up £70 a month for no reason!!!! Despite being over 25 and having over 5 years no claims! AVOID”
“Nightmare!!! Served a default notice due to non payment when i had already mailed a change of bank details!!!! Now they want 1.5% on top of the new payment!!! You cannot talk to anyone via telephone AT ALL. I have contacted the financial ombudsman!Absolute disgrace.”
“No way of contacting you by telephone is just unacceptable in this day and age, when insurance is a legal requirement. Would not recommend any company that is uncontactable by phone”
“After being passed from operator to operator on four occasions by so called customer service personnel, I was passed to Darryl in the Sheffield office ,who,guess what? listened to my query, thought about it for a few seconds looked into the issue and RESOLVED it.
Well done Darryl in the Sheffield office, you did in 5 minutes, what four of your colleagues could not do at all.
Thanks.”
“Im new driver as I received my licence in the beginning of April 2016.
I filled up the quote ( 0 year NCD, 9 months bonus ). Ive got the quote about it around 1700£/year.
I was so happy is "not" that bad as a new driver etc.
After 2 weeks they are sending me an email they have to charge me around 700£ more as I have 0 year NCD.
Im asking: Why cant they just say this at the quote stage? Even I filled up there??
Because I wouldn't change my previous insurer ! So dodgy!
On the top of that they take 27.50£ for administration fee... ehh? I AM the unhappy person!! for an automatic email i need to pay 27.50£...
Won't use them again...”
“Do NOT,.DO NOT use these people. Their websites do not work and you have no contact other than by email to which they will reply within two days...supposedly They are a SCANDAL..all I wanted was a quote possibly to swop cars and it has been a nightmare..Three days later and i still do not have a quote. You have been WARNED..”
“As a quite a few previous emails state. They do not accept No Claims Proof even after you have met the criteria. I got an email saying it had uploaded but then after a week I received a letter saying they had cancelled my Insurance. This is reckless and leaving people at risk for something that is easily rectifiable. I had no message of why they just decided that my proof of No Claims was disregarded. Now they are charging £50 on top of all the other fees for them cancelling. At one point I thought that this was an illegal scam but it is actually a legal scam. PLEASE BEWARE.”
“This company are by far the worst insurance company I have ever dealt with shoddy customer service and blatant lies from a customer service rep. Save yourself a lot of stress and steer well clear of this company they are incapable of handling a claim.”
“Renewal price from them was ridiculous
Called up & cancelled auto renewal on my card
They then sent me a quote valid for 30 days which was reasonable , so I went on to buy it through email link .
After checking all my details were correct & i pressed continue to buy when it changed the amount changed to over £100 dearer
Had no luck contacting them so had to email asking why this happened & that I wanted policy at the original email price
Reply 24hours later:
"Thank you for getting in touch.
The quote is showing on our system as £502.07. The price only changes if a change is made to the quote. Any change will cause the quote to be re-rated on our existing rates and this figure can't be changed. Any change however small has this affect.
I am sorry we are unable to reduce the premium quoted."
If you need any further assistance don't hesitate to get in touch.
Thank you,
Karen D
Quotemehappy.com team
This is absolutely shocking , no customer service whatsoever
Would never use them again !!
Margaret H
Glasgow”
“You try and contact them to ask a simple question and you never get a reply. I even got a 'your complaint has been resolved' response and they hadn't answered my question! AWFUL service”
“Worst insurance company I have ever been with. It would take me all day to go through the problems. But I wouldn't go with them based on the simple fact that you cant even contact them when something goes wrong. They have an email that send out automated responses and that's it, nobody working there is any help at all.
IF I COULD GIVE THEM 0 STARS I WOULD. 1 STAR IS KIND”
“house insurance a joke tried to claim was told to read small print again.then get back to try again.phone back even though accidental cover obtained not covered by accidental damage by someone else.so not covered told to pursue third party myself!why bother with insurance!”
