“Been with company for 5 years and never had issue with with renewal price and process. I have also changed cars mid policy and this is super easy through the website and you don’t have to pay an admin fee. Also this last month I had to make a claim for damage to my car. Raised the claim online, got access to portal could choose garage to fix my car, got car repaired excellent service. I am very happy with all my dealings with this company. If you don’t like online and not great with managing emails or using website this not the company for you.”
“One star awarded out of sheer frustration of trying to contact this company. They advertise email as one of their communication channels, but use only a 'no reply' email address. All attempts at getting a usable email address take you to the profoundly irritating 'Still need help?' section of their web site. If your issue does not fit in one of their pre-set categories, you cannot get any further. Interesting that they include 'Brexit' as a reason why you may wish to contact them. but not 'Covid 19'. Clearly a feedback form that hasn't been updated since March. Whatever renewal price they offer me, I will NOT be renewing with this company this year or any other year.”
“Awful company, no customer help line when things go wrong such as the website pages wouldn't load so I was unable to change my new vehicle information so after 2 hours of trying and using 4 different computers I was unsuccessful so the only thing left available to me was to cancel my policy which cost me £52 in cancellation fees.
Think twice before you use this company.”
“The website is a shambles. It is not possible to speak to anybody. I have had nothing but problems trying to log in and the lack of human interaction has caused nothing but frustration. They never sent me any renewal policy and I have not recieved my no claims. It has been nothing short of chaotic to cancel the policy. I will never use this company again for insurance, no matter what the price is that is offered.”
“My home insurance was expiring but I did not want to renew, so they send you several letters to demand for your next payment eg ' You have a outstanding balance of £*** , must be paid by certain dates to avoid further action' This is intimidating and appalling customer tactic to try and get me renew a policy!!!”
“AVOID AT ALL COSTS Tried to change vehicle registration number but the website is is completely useless and unworkable. Every click you make just leads you to a dead end. You cannot speak to anyone and if you try to be sneaky and call the claim number you get a volley of abuse. I am resorting to taking insurance out elsewhere and cancelling with this shower.
STEER WELL CLEAR”
“Overall been great but 1 star as 2 things have happened in the last 12 months. First I have still not had a full repair on my car after a non fault accident in Oct 19. Second the insurance premium is now over £100 more than others and they won’t discuss the renewal with me. There are better options and better insurance companies available”
“This company has taken 20 k off me for a car I don’t own and a number plate that was in retention
There response was I had the automatic renewal button on but admit there was discrepancy’s , however they did ring me when I cancelled the direct debit.”
“had my wife end up in hospital with only 50% chance of getting out,explained that i was on multi car and had had quotes but needed to sell her car,as not sure if or when she will get out of hospital,and was told that they would honour quote and adjust next year and hoped my wife got better.now that is what i call good customer service,thank you”
“I pranged my car against my friend's garden wall and dented it. You can only speak to an advisor at Quote Me Happy via the phone if a third party is involved, if not you have to complete an online form on their website. I completed the form asking before I sanctioned the repair, whether it would affect my renewal premium or no claims discount. The online form crashed when submitting. I tried again later and it did the same thing again. Finally I emailed direct from my email rather than the online form them, received no answer to my query they instead just opened a claim for me and told me to take my car to one of their recommended garages. When they didn't answer my query I gave up and decided to just get the car repaired myself at a later date.
However now my insurance is due for renewal they have bumped up my insurance by £150 and classed me as making a claim even though I have not had any work done through the insurance company. I queried this and asked them to rectify this as I didn't actually make a claim that incurred costs for them. They stated that because I made them aware of the bump it is actually a claim.
Now I am 2 days away from my renewal date I have emailed them twice in the last 72 hours asking can I therefore put the claim through them and get the work done on my car. If feels like they are deliberately not responding to my query because they know my policy is expiring and then clearly when this occurs, they will simply wash their hands of it.
So I am now faced with the dilemma of renewing with them and paying an extra £150 premium for nothing or going with another insurer where I am now classed as having made a claim and so the insurance will be higher anyway. I feel cheated, I have received no customer service whatsoever from them. DO NOT USE them, if you are going to rely on an email based customer service approach, then at least manage it properly, be prompt and have systems that work and value the customer.”
