Quotemehappy.com Reviews

Name: Quotemehappy.com
Rating: 2.03

2.0 Rating 1,020 Reviews

25 %

of reviewers recommend Quotemehappy.com

Company Reviews

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Metrics

2.0

Based on 1,020 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Quotemehappy.com 1 star review on 10th March 2025

Henry

Quotemehappy.com 5 star review on 27th January 2025

VIKAS

Quotemehappy.com 1 star review on 8th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“had my wife end up in hospital with only 50% chance of getting out,explained that i was on multi car and had had quotes but needed to sell her car,as not sure if or when she will get out of hospital,and was told that they would honour quote and adjust next year and hoped my wife got better.now that is what i call good customer service,thank you”

Helpful Report

Posted 4 years ago

“I pranged my car against my friend's garden wall and dented it. You can only speak to an advisor at Quote Me Happy via the phone if a third party is involved, if not you have to complete an online form on their website. I completed the form asking before I sanctioned the repair, whether it would affect my renewal premium or no claims discount. The online form crashed when submitting. I tried again later and it did the same thing again. Finally I emailed direct from my email rather than the online form them, received no answer to my query they instead just opened a claim for me and told me to take my car to one of their recommended garages. When they didn't answer my query I gave up and decided to just get the car repaired myself at a later date. However now my insurance is due for renewal they have bumped up my insurance by £150 and classed me as making a claim even though I have not had any work done through the insurance company. I queried this and asked them to rectify this as I didn't actually make a claim that incurred costs for them. They stated that because I made them aware of the bump it is actually a claim. Now I am 2 days away from my renewal date I have emailed them twice in the last 72 hours asking can I therefore put the claim through them and get the work done on my car. If feels like they are deliberately not responding to my query because they know my policy is expiring and then clearly when this occurs, they will simply wash their hands of it. So I am now faced with the dilemma of renewing with them and paying an extra £150 premium for nothing or going with another insurer where I am now classed as having made a claim and so the insurance will be higher anyway. I feel cheated, I have received no customer service whatsoever from them. DO NOT USE them, if you are going to rely on an email based customer service approach, then at least manage it properly, be prompt and have systems that work and value the customer.”

Helpful Report

Posted 4 years ago

“Online only yes but when I had an issue nobody was willing to help at all. I sent emails, got 1 reply then when I replied back I got no help what so ever.”

Helpful Report

Posted 4 years ago

“Well, the selling of the policy was good, however, god forbid you have an accident whilst insured with them....you don't:- A} Deal with the same person for each email.. B} They ignore you emails.. C} Deny they have had emails from you.. D} They will not reply to your emails.. E} The don't contact you to let you know what's happening F} Email comms is the preferred method, gave up on that and after 30+ mins on the phone eventually spoke to someone And this is before my claim is settled!!!!!”

Helpful Report

Posted 4 years ago

“I had 12 years NCD and they gave my 9 years!! Their answer: we do not give more than 9 years NCD”

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Posted 4 years ago

“Be careful guys. Aviva are taking money without e mail notification of renewal of insurance plus there refusing to credit back the money.”

Helpful Report

Posted 5 years ago

“Not sure where to start really! I took out car insurance with Quote me Happy in May 2019. Changed my car late August but could not access my account to amend details completely locked out and no other way to contact them. I needed to pick up new car so had to write off insurance despite there being 8 months cover still to run on it and took out new policy with new company. Tried raising it with Aviva to no avail and currently there is an open enquiry with Financial Ombudsman. However about 4 weeks ago an email came in for the renewal for a car I have not owned since start of September 2019, I managed to use link on email and set up new password to access my account and cancelled the insurance or so I thought! Today £163 has been taken out my account , I raised this with PayPal today through Resolution centre to be told I can't have a refund as the payment was authorised. Payment most certainly not authorised by me and does this mean Quote me Happy will help themselves to my money every year! Never ever have I had problems with an insurance company like Quote me Happy who remain completely faceless and unaccountable it appears. Quote me Happy is owned by Aviva, who told me they couldn't help as it was a separate company and they can't access the records - consequently deal with them at you peril.”

Helpful Report

Posted 5 years ago

“Truly dreadful company! Terrible customer service please avoid at all costs. No customer service number or email, so hard to get hold of. Because of the corona virus I needed extra time to gather together no claims discount because all the companies took ages to get back to me. Aswell as my wife being a nurse and family members being subject to corona virus we have had quite a difficult month or so, all of this was explained to customer service and they had nothing to say other than no extension will be given and that they are cancelling our policy and fining us £55. Now my wife has been getting taxis to work and we can't safely go to the shops. We tried getting new insurance straight away but because of staff shortages it's been a few days that we have had no use of a car. I can't explain strongly enough how poor their service was. They just simply did not care about us as people and had no care for us being their customers.”

Helpful Report

Posted 5 years ago

“Great website, easy to use and access documents”

Helpful Report

Posted 5 years ago

“Car insurance Premium went up after 3 years so i changed other than that they were quick and easy to set up with would of liked to speak to someone to get my premium down but its all online”

Helpful Report

Posted 5 years ago

“Avoid at all costs!!!! Very poor customer service. No open communication, only emails back and forth. Only one email every 24hrs. Normal phone conversation can take take weeks over email. I'd zero star if i could.”

Helpful Report

Posted 5 years ago

“The worst service ever numerous emails would not cancel policy when request incur ridiculous charges cancellation fee when you do it yourself on my account and not cancelling when requested. I would advise all to give this one a miss. You get what you pay for. No customer service worst ever website can not make changes. Money grabbers.”

Helpful Report

Posted 5 years ago

“Wouldn't even give one Star, Absolute waste of time, the quote was over 3 times more expensive, didn't quote me happy at all, disgusted and offended by such a ridiculously overpriced quote 💩 😂”

Helpful Report

Posted 5 years ago

“Bought a car at a garage - I tried to retrieve the quote I had sorted the day before so I could drive legally on the road. I could not access the quote so I had to start again. Just as I got to pay, it timed out. I had to start again, and the third quote was £50 higher! I had time constraints so had to accept the quote to drive home but I wish I had read the reviews below before I started. I am going to cancel even though I will loose out financially because I cant trust them if I need to make a claim and its so frustrating not being able to speak to anyone. An expensive mistake.”

Helpful Report

Posted 5 years ago

“Recently purchased car insurance, via Confused.com. Very simple and easy process. Happy with the outcome.”

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Posted 5 years ago

“good customer service once u get to a human. website sucks. v buggy.”

Helpful Report

Posted 5 years ago

“terrible, my car was written off but they still took insurance payments for a car I no longer have then they charged £58 to cancel. this has got to be illegal? what a rip off!”

Helpful Report

Posted 5 years ago

“My kitchen was damaged by water in November. I am currently waiting for an answer to an email I sent on 28 February. The whole claim procedure is slow. It is not even Quote me Happy that will pay long term as the guy who caused the damage has admitted liability”

Helpful Report

Posted 5 years ago

“What a rubbish company, no way to contact them. No customer service number / email address nothing at all. Stay Away. i am surprised companies can exist like this.”

Helpful Report

Posted 5 years ago

“My building ins. premium renewal was three times as expensive as the last two years'. No reason was given. I've made no claims and don't live somewhere at risk of flood etc. There was no number or email address given to contact them for an explanation. They have come up on Compare The Market as the cheapest for car insurance but I'll not give them any more business. I dread to think what service they'd provide if I ever needed to make a claim.”

Helpful Report

Posted 5 years ago

Quotemehappy.com is rated 2.0 based on 1,020 reviews