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Quotemehappy.com Reviews

2.1 Rating 940 Reviews

26 %

of reviewers recommend Quotemehappy.com

Company Reviews

2.1

Based on 940 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Quotemehappy.com 1 star review on 8th April 2024

Quotemehappy.com 1 star review on 15th November 2023

Quotemehappy.com 1 star review on 10th November 2023

Quotemehappy.com 1 star review on 12th March 2022

Quotemehappy.com 1 star review on 1st March 2022

Quotemehappy.com 1 star review on 16th February 2022

Quotemehappy.com 1 star review on 21st December 2021

1

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“QMH is an online only insurance company, and the staff who deal with emails are terrible. I was logged out my account, and when I contacted them they kept sending links that don't work. It's been on going over a week, I've had about 5 different staff reply, and no-one can help, so I can't access my account. There is NO contact number so it's pretty annoying recieving email links every day that don't work”

Quotemehappy.com 1 star review on 21st December 2021

Posted 2 years ago

“Shocking customer service, they tried to auto and I cancelled due to price hike and adding a £500 excess! Even after cancellation they presented a different DD mandate to my bank and renewed the policy. As you can’t talk to anybody and they don’t respond to feedback I would avoid like the plague!!!”

Posted 2 years ago

“I can only recommend Quote me Happy/Aviva insurance for the service I received recently,after being involved in an accident on the 8/12 at around teatime I had to leave my damaged car on the roadside ,I called the insurance and they arranged everything from then on. My car was collected and taken to the damage assessors and a courtesy car was arranged for me,after a discussion about the value of my car (it was beyond repair) a price was agreed and placed in my bank in a couple of days. Overall the time from the accident to receiving the cash was less than a week,excellent service from QMH and Aviva.”

Posted 2 years ago

“I have used quote me happy for several years but never had to claim. My car was recently broken into whilst I was at the airport. This is by far the worst customer service I have ever experienced ! It has been over a week now and the car has yet to be recovered from the airport. After spending most morning trying to chase and doing the leg work for them. Nothing has changed yet. I have put a complaint with both Quote me Happy and vizion Network and had no feedback as of yet (more than the normal allocated response time). During all this time I had no vehicle, and I had to hire one, as of course their policy states than you can only get courtesy car when the car is actually in the garage. An insurance is only good if it can deal with your claim efficiency.. Well this one isn't. Please stay away from these !!”

Posted 2 years ago

“Quote me UNHAPPY is all well and good until you have an issue. DO NOT be fooled by the positive comments on Trustpilot. I was like the previous reviews, happy for 2 years until a fraudulent claim was made against me that I hit a third party car. It was flagged 3 months later, with no location. I gave all details as required immediately so they could "promptly" get onto it. I had heard nothing since then. 8 months later, my insurance renewal was due, they were more expensive and it is then they had informed me they had done absolutely nothing in that time to rectify the situation. One person at QMH said they would chase it two more times and if they heard nothing back, they would write it off, however someone else said no they won't write it off, they will attempt again and wait and see. Which basically tells me this could go on for YEARS whereby they can't be bothered. It made sense to move away from these people however it was a pain because QMH had not done what they should have on their systems which meant I couldn't move. I finally managed to move to Hastings Direct after 12 hours of phone calls and e-mail exchanges. 3 months on I have asked yet again for an update via e-mail ( as if you are no longer a customer you can't talk to them on chat) and they have ignored me completely. I e-mailed yet again a week later and of course, nothing. They are IMPOSSIBLE to get a hold of. They DO NOT reply to e-mails. They DO NOT give the right information. I recommend going with another company. Pay the extra and go elsewhere. Luckily for me, Hastings Direct were cheaper than QMH when I was due to renew. AVIOD”

Posted 2 years ago

“still in middle trying to get rear bumper replaced but cant speak to a human to confirm it is a replacement being booked in not a repair. terrible, pay a bit more to have a call centre, not online only like this company is”

Posted 2 years ago

“Do not use this insurance. They're impossible to contact, then they send you multiple emails saying they've not heard back from you so you contact them again and they say the exact same. On hold for so long you give up or you'll be there all day!”

Posted 2 years ago

“I was with quote Me happy for 2 whole years very easy everything done online. My renewal price was good.”

Posted 2 years ago

“Customer support is diabolical,you can’t speak to a human being if you have a concern or problems,I had to change over my policy to another car,there was a problem with doing that on the app,as I couldn’t speak to anyone I had to cancel my policy and go with another company !!! Do not choose QuoteMeHappy”

Posted 2 years ago

“Don't bother. A good example of a faceless organisation hiding behind an online only process. Any enquiry beyond the pre defined FAQS are impossible to resolve. Awful.”

Posted 2 years ago

“Good online company for insurance. Allows you do everything easy. Not dealt with any claims so I can't comment on customer service or how they handle claims.”

Posted 2 years ago

“Don’t go with these people if you wanna be left with no car for 3 weeks. I crashed 3 weeks ago only got sent to garage last week. Was told an estimated valuation from the garage on Tuesday and that they’d pass on to QMH and should receive a call in next 24-48 hours. Still not heard and when I contacted QMH they just want to pass the book and give you loads of random numbers. Beyond frustrated, no car, live over 30 miles away from my work - and no one seems to ever want to answer the phone on the numbers they keep giving me! Cannot wait to leave this poor excuse of a company.”

Posted 2 years ago

“Do not go with them. Expected better from Aviva. Thought an actual person might work for them to do basic things like enable you to log in but no such luck...Good luck getting an email for them or personal reply.”

Posted 2 years ago

“I'm sorry to hear your review is bad What went wrong please scroll down To see.”

Posted 2 years ago

“Impossible to contact them. Company is set up to auto renew without your knowledge and then charges you a small fortune to cancel the policy you didn't want!”

Posted 2 years ago

“It’s impossible to contact them. There system is very complicated. Please don’t do any business with them.”

Posted 2 years ago

“Be aware , you will have a difficult job trying to speak to a human at this very poor insurance company ! You get what you pay for ! Even simple enquiries are difficult to resolve! I will never use them again , we are still waiting to resolve a simple problem that would easily be dealt with by one of the more well known companies ! Never again !!!!!!!!”

Posted 2 years ago

“By definition a "self-service insurer" however this actually extends to dealing with third party claims yourself, Defending their County Court proceedings and at this rate, paying the third party yourself. Following a 50/50 split liability incident in April 2018, I asked QMH if they needed any help disputing the TP damage claim. They declined, saying it was modest and would be paid in full. Fast forward to September 2021 and proceedings arrive at home, the third party suing for unpaid vehicle damage. Three weeks on, QMH have made 1 phone call to me offering mainly excuses and platitudes and have yet to either confirm they have paid the claim or, alternatively that they are placing a Solicitor on record. So, I'm now Defending the claim myself. Fortunately I've 20 years experience in Civil Litigation but that's beside the point. This utter atrocity of an insurance company are effectively happy to let their policyholders get a CCJ against them through their poor performance. I've had 1 fruitless live chat, sent 4 emails, 2 contact forms over 3 weeks and still no interest from QMH. In short, don't insure with any Aviva underwritten company. I swore I never would as I see on a daily basis how terrible Aviva are from within Litigation, but was tempted by a really low price. Never again.”

Posted 2 years ago

“Easy quick to use great price”

Posted 2 years ago

“Very cheap quote, but all online, it took the "Team" 5 days to get back to me and didn't answer my question about the policy - but they did say they hoped I would stay safe!! I re asked the question and again got a nonsense answer, when I again re worded the question I got a response basically saying don't bother us again look on line. I wish now I had paid more for a better company, because I am quite sure the same service will apply If I make a claim.”

Posted 2 years ago

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Quotemehappy.com is rated 2.1 based on 940 reviews