“Avoid at all costs!!!!
Very poor customer service. No open communication, only emails back and forth. Only one email every 24hrs. Normal phone conversation can take take weeks over email.
I'd zero star if i could.”
“Bought a car at a garage - I tried to retrieve the quote I had sorted the day before so I could drive legally on the road. I could not access the quote so I had to start again. Just as I got to pay, it timed out. I had to start again, and the third quote was ÂŁ50 higher! I had time constraints so had to accept the quote to drive home but I wish I had read the reviews below before I started. I am going to cancel even though I will loose out financially because I cant trust them if I need to make a claim and its so frustrating not being able to speak to anyone. An expensive mistake.”
“terrible, my car was written off but they still took insurance payments for a car I no longer have then they charged ÂŁ58 to cancel. this has got to be illegal? what a rip off!”
“My kitchen was damaged by water in November. I am currently waiting for an answer to an email I sent on 28 February. The whole claim procedure is slow. It is not even Quote me Happy that will pay long term as the guy who caused the damage has admitted liability”
“What a rubbish company, no way to contact them. No customer service number / email address nothing at all. Stay Away. i am surprised companies can exist like this.”
“My building ins. premium renewal was three times as expensive as the last two years'. No reason was given. I've made no claims and don't live somewhere at risk of flood etc. There was no number or email address given to contact them for an explanation. They have come up on Compare The Market as the cheapest for car insurance but I'll not give them any more business. I dread to think what service they'd provide if I ever needed to make a claim.”
“I was appalled that they put down an incident where my mother called about someone scratching her car (it was a very minor scratch but she got worried), but then told them she didn't want to make a claim when I told her she has excess to pay if she does. She touched it up with paint from the car manufacturer so you can't even notice it now. Yet they put this on her record as a fault claim. Then trying to contact them, someone put me through to them on the phone, only for them to hang up on me before I even had a chance to talk to them. Sending them a message online, and no one has replied or got back to me, now my mother cannot get insurance with the current provider because of their errors! Also they want ÂŁ2200 for insurance when last years was ÂŁ800. Yet they have given us 1 year no claims! They seem incompetent if not devious to say the least!”
“I downloaded Proof of No Claims Discount in TIF format on five occasions via their website and received texts and emails stating it had not been received and threatening cancellation (plus a ÂŁ50 penalty). There was no Email address or Phone number to enable me to sort it out. Finally I had to resort to the Complaints Procedure to obtain an Email address and sent it as an email attachment. Clearly their system is flawed as the same document went through first time as an email attachment.”
“Having been emailed a quotation from them as a new customer and then having no success accessing my account, trying to contact them is an absolute nightmare and their website is no better. I would suggest you avoid them like the plague!”
“Insured with buildings insurance my property is grade 2 listed and 160 years old. Following two storms which were unprecedented my roof developed a leak Imagine my surprise to find that building insurance didnât cover the slates the lead flashing or the masonry nor the internal damage that resulted This policy is a complete waste of money donât bother with it !!”
“Renewal quote (over ÂŁ350) for home insurance was more than double the previous yearâs cost despite no claims being made. Reinsured elsewhere (esure) for less than half the quoted amount.”
“Cannot change policyholder on the existing policy. One of the only insurance companies I have come across that doesnât let you change the main driver. Ridiculous.”
“There's no way to contact customer support. No phone number, and no direct email. I can't believe this company is allowed to keep trading. AVOID this company at all costs. Where are the FCA? Is there no regulation of insurance companies????”
“You are meant to be in control of tour own policy this isnt true. I renewed my car policy but at the same time I was changing my car which so amended my policy but the car wasnt ready for collection so had to keep my car, I've tried to change reg no. back to my old car but wont let me I have to contact them which apparently takes upto 24 hrs to reply....still waiting and I dont know if I shall be able to take my car as I'm not insured until they get on touch....this is a joke company, a farce....do not recommended in a million years.”
“Price is reasonable, so you think youâre getting a bargain! You know the saying, âif it seems too good to be true...â Until things go wrong, which in real life they do, youâll be fine, but you wonât be able to contact people- things that can be sorted in 1 minute take waiting days for emails to be written. I was pushed for time made a new policy with them as I got a new car, when I had two weeks left on my old one they said that I couldnât prove my previous year of no claims despite the fact that year was with them. I lost a whole year because of two weeks.”
“Very poor service
You may as well put the money you pay into a savings account & pay for any damages directly
As when you make s claim you get pushed out to a 3rd party company & have zero contact”
