“My car was written off after the floods in Yorkshire last year. Co-op Eco Insurance paid out on the claim no problem, and everything was handled very well. However...
Co-op eco insurance only has ONE underwriter, and they decided they wouldn't insure my new car. I was forced to take out another policy with a good insurer, and when I called to cancel the policy, I was told that because no-one else was involved, the floods were my fault! (I also control the wind, fire, and other natural elements).
As river's overflowing were MY fault and they paid out, they are now forcing me to pay the remaining time left on the policy. They were happy to move the policy to another car they would insure, but because they wouldn't insure my new car, they're making me pay.
I would highly recommend them when things are going good, but we all buy car insurance for the times when things are going bad - that's where they are pathetic.
Do not put yourself through it because a meerkat told you too. Co-op Eco Insurance will cost you. Not recommended at all, and very disappointed.”
“This company would only provide you with 9 years NCP proof despite you have more than 9 years. If you have a lot of years NCP, they will change it back to 9 years once you have done with them. I don’t know what to say, they said it’s simply down to their policies, most bizarre things I ever heard. Insurers will invalidate your policies if there is a tiny piece of inaccurate information you provided to them but in terms of NCP, it’s OK for them to round down from 20 years to 9 years? It’s a joke.”
“This company insured me then uninsured me . the to add insult to injury told me that they would not insure me anyway. presumably because of my age. A very unhappy experience and I will never use this company again”
“Been with coop a long time fed up with them because can’t pay a. Bigger deposit so instalment are less and I have over 20 years no claims and insurance goes up instead of down and I am over 50 years old and they don’t send you your documents unless u pay for them and I have a clean license with no points very disappointed”
“I'm insured with coop car insurance thay have always been helpful ,understood how my disability effects me,customer services always been polite and helpful ,I'll be staying with coop car insurance and would highly recommend”
“We have been with the co op for roughly 5/6 years,just after Christmas I had an accident which I accepted was my fault,we received a letter today saying they will no longer let us insure our car with them,we are disgusted by this & wondering if it's ethical.Never had an accident before.I wouldn't recommend the co op.”
“I write this on 30.1.20, had my car stolen 18.12.19, I’m still being messed about with inane questioning regarding the theft which was reported immediately to police, car found miles away in Doncaster. I’ve had no vehicle all this time!! Do not use COOP Insurance, u will regret it if you have to make a claim. They’re only interested in taking your money. Customer care is atrocious.”