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The Co-operative Insurance Reviews

3.6 Rating 697 Reviews

65 %

of reviewers recommend The Co-operative Insurance

Company Reviews

3.6

Based on 697 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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The Co-operative Insurance 1 star review on 10th March 2021

The Co-operative Insurance 1 star review on 10th March 2021

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After 28 as a customer I rang to say the rental quote of 531-71 was way to expensive and I was able to get the same cover for 233-56 could it be reduced was asked if any changes were to be made advised no and the reply I got was no it can't be reduced advised I will be contacting the new provider and the answer I got was do you want me to cancel this from the renewal date disgusting I said no I'll call back to do it when my new one is set up it is set up now 297-15: cheaper this one will be cancelled today as will my building and contents one once it is due for renewal my advice is no loyalty to continuing custom”

Posted 4 years ago

“All pretty shoddy. No organisation and now know What Sedgewicks are used for. Reducing claims. Don't use them.”

Posted 4 years ago

“lost half of our roof in storm Deirdrie, took 34 days for Sedgwick Loss Adjustors to come out(co-op pay Sedgwick to miminise their claims) claim still not settled. still waiting, we pay for house insurance, co-ops loss adjustor said " why have you not made your roof watertight? "”

Posted 5 years ago

“Stay clear of the car insurance arm, they are incompetent, maybe a couple of pound cheaper but trust me and read other review, it is not worth it.”

Posted 5 years ago

“DO NOT USE THIS COMPANY FOR ANY INSURANCE PURPOSES. 1 FULL YEARS INSURANCE PAID FOR, DUE FOR RENEWEL 16th January. TODAY THEY HAVE STARTED A NEW CONTRACT AND CREATED A DIRECT DEBIT AND TAKEN THE MONEY FROM MY ACOUNT WITHOUT MY AUTHORISATION. CONTACT IS ABSOLUTEY DISGUSTING. SPEAKING TO CS ABOUT THE PROBLEM, THRY GIVE US THR CONTACT NUMBER WE ARE SPEAKING TO THEM ON, HONESTLY THAT WAS WEIRD. THIS COMPANY CLAIM TO HAVE SPOKE TO MY CREDITORS AND MADE THE ASSUMPITON WE WILL BE RENEWING THE CONTRACT WITHOUT ANY AUTHORITY OR SIGNATURE FROM ME. IN ESSENCE THIS IS THEFT AND FRAUD. I COULDNT GET THE PROBLEM SORTED AND I AM NOW OUT OF POCKET BEFORE MY DAUGHTERS BDAY. I CANT UNDERSTAND WHY THIS COMPANY WOULD BE ALLOWED TO DO BUISNESS IN THE UK. THERES LITERALLY NO-ONE TO SORT THIS PROBLEM. ILL BE REPORTING THIS TO THE BANK, POLICE, LOCAL COUNCIL AND TRADING STANDARDS, BECAUSE IF THIS IS ALLOWED TO HAPPEN THEN ITS NOT A COMPANY TO BE TRADED WITH. TREAD VERY VERY CAUTIOUSLY. They refused point blank to deal with the issue, the woman called me a liar repetitively, literally. Something i don’t appreciate from someone who has made baseless accusations when I’m the one trying to get my money back. The phone call was put down on me. REPORTED TO TRADING STANDARDS.”

Posted 5 years ago

“Gave me the cover I needed not made to have cover I did not won't very happy with the service”

(Car Insurance) - Posted 5 years ago

“Allways had co op”

(Car Insurance) - Posted 5 years ago

“First year customer, I wanted to add my daughter to our car policy. I tried to do this through on line, referred me to call customer services. I was told by customer services that she could not be added as I have business use included, which my wife has to have for her job. By having that it prevents me from adding any further members to my policy. Ridiculous, she only wanted to use the vehicle a couple of times. Will never consider this company again.”

Posted 5 years ago

“Have a complaint about a leaking pipe at my 80 year-old mothers house. Reported 11 weeks ago, still leaking, house ripped to shreds by the insurers and uninhabitable. Phoned on Monday night and spoke to someone who said he’d phone me back - gave mobile number. No calls, no missed calls either. Phone on Tuesday to chase the first guy up, took my number, said he’d phone back. No call, no missed call. I WANT SOMEONE TO CALL ME BACK AND GET THIS SORTED. IT IS DIFFICULT TO DESCRIBE HOW I FEEL THAT A NATIONAL, RECOGNISED COMPANY CHARING ALMOST £400 for house and contents insurance can leave an eighty year old lady in her house with this level of DESTRUCTION. THE CO-OP BANK IS TO BLAME FAIRLY AMD SQUARELY. I WOULD USE THEM FOR INSURANCE IF MY LIFE DEPENDED ON THEM. THEY REALLY NEED TO GET THEMSELVES SORTED OUT AND COMMUNICATION NETWEEN THEIR THIRD PARTY COMPANIES ALSO.”

Posted 5 years ago

“Utterly useless.”

Posted 5 years ago

“Awful experience. Tried to con me into buying “extras” for my insurance by telling me items (mobile phone) not covered as didn’t have a particular module of insurance yet agreeing it was actually already covered by a different part of my insurance policy. Very misleading and wonder how many people are conned this way!”

Posted 5 years ago

“I will not renew with these people.”

(Car Insurance) - Posted 5 years ago

“It’s alright”

(Car Insurance) - Posted 5 years ago

“89yo Mother had a pipe leak in bathroom - wall floor and shower needed replaced. As I live a long way away - chose to have coop contractors......really bad decision!!! Dealing with 8 companies - most are cowboys and sent from long way away - why not use local suppliers! Workmanship awful too - despite coop admitting they messed up they are dodging payments! Coop people sound nice but basic incompetence and attitude negates any advice expectation! 40 yrs loyalty and no claims by Mother counts for nothing!! YOU HAVE BEEN WARNED!!!!”

Posted 5 years ago

“Had been with same Company for about 5 years but always on holuday when premium was due Changed last September - was very easy to do Plus the premium was half of what I was quoted by old Insurance Company”

(Car Insurance) - Posted 5 years ago

“My communcations with the staff regarding my claim very sympathetic very helpful. I was informed at all times what was happening and my claim was dealt with satisfactorily.”

(Car Insurance) - Posted 5 years ago

“I do not like their policy to add a driver for a short period. In my 50 years of driving experience this is the first time I could not get my son to drive my car while his car was out of action!!!”

(Car Insurance) - Posted 5 years ago

“Took out young persons car insurance 8 months ago and needed a black box in car no problem I thought, I advise anyone not to take out a cooperative policy it is a con to get extra money from you. For the first few months my driving scores are good then they started to come down even though I was driving no different. My dad even drove my car for a weekend and could not improve scores and he is a professional driver. It seems the closer to renewal you get the lower your dashboard scores so that they can charge you more to recover car after first year.And now they want to stop my policy because apparently I have done 112mph in a corsa, really top speed is only 108mph and I had 3 passengers and a full boot I don't think so, no reply emails and talking to customer services is a waste of time.Just a con please don't insure if your are a new driver find someone else”

Posted 6 years ago

“On 2nd March 2018, we had a burst pipe in the attic and submitted a claim by phone with the Coop. The service received was friendly and helpful; unfortunately, from then on, matters went downhill. The company used by the Coop to validate the claim is Invisio - they took a week to come and assess the damage. On the 14th March, we had a letter from Invisio, advising of the amount of the cash settlement and that they would arrange for their own contractors to come and install dehumidifiers. We telephoned and set an email saying that we would accept the cash settlement and be pleased to receive the dehumidifiers. 10 days on and now over 3 weeks after the damage was caused, we've heard nothing more from Invisio - no acknowledgement of our email. Has the settlement been paid ? We don't know - we'll wait for the bank statement to arrive to find out. Of the dehumidifiers, there is no sign - the point about using dehumidifiers is that they should be installed as soon as possible - waiting over three weeks is unacceptable. Whilst the Coop themselves have some notion of providing decent customer service, the same cannot be said of the people that they use to validate the claim - Invisio.”

Posted 6 years ago

“For me the co-op car insurance can not be beattin on price and that is why I will be renewin my car insurance with them.”

(Car Insurance) - Posted 6 years ago

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The Co-operative Insurance is rated 3.6 based on 697 reviews