“I got this online and it was easy to negotiate and quick ,the policy is sent online so no big envelope with lots of papers to file away and its there if l need it ,no claims so far but I'm sure l will be well looked after if l do .”
“£400 increase in premium for ONE claim (in >30 years driving) that cost the insurer a total of £500 in repairs.
£135 cancellation charges + HIDDEN CHARGES.
I feel it is tempting fate to take car insurance with a company long establish in funeral care (quoting: "low cost direct cremation" see picture of their ad below). My message to the Co op marketing department: really!?”
“£402 increase in premium because of one claim (in my entire >30 years of driving) that cost the insurer a total of £500 in repairs.
£135 cancellation fees.
Beware. The Co op has MANY HIDDEN CHARGES:(
It feels like tempting fate having the car insurance with a company long established in arranging funerals.”
“The worst car insurance in the UK !!!
I am awaiting my excess back for over 5 months. All the information needed was provided on my part. The other party took it to court and was found guilty, the case is closed, liability determined by court, but I still don't have my money back.
I called Aviva and found out that they are also awaiting some information, but Coop never spoke to them in the last 4 months hence being chased Aviva on daily basis.
I am a victim but I can not get my money back.
You all avoid this Co-Op Insurance Company!!!”
“wish I'd read these reviews before starting the policy, cancelling after just six days, annoying they'll be charging cancelling fees for the privilege of experiencing such a sloppy business.
Co-Op - please read and address these issues, you're embarrassing the brand.
Your contractor installing dashboard boxes is useless - sends emails asking to confirm installation date, but despite sending 3 confirmations to supplied email address as request kept coming, installation was cancelled. Why not just email a link that can be clicked to confirm like every other website does ? And don't ask to call your number, only to be told "we're really busy, call back later" as the default message...
Then all the requirements to send documents - been insuring cars for 30 years, no other company requires this. There are now online databases to get licence and insurance details, you don't need the rigmarole of 'log in to gov.uk, request, code, print pdf, send image'. Copy of statements to confirm address ? what's that all about, even banks have stopped that.
Feels like this operation has been set up by amatuers, wanting a piece of the lucrative young persons car insurance pie. Be careful...”
“I found it relatively easy to fill all the forms which were clear in what information they required. The response was quick and I was very pleased with the quote.”
“Terrible Customer Service. The only reason I am giving them 2 stars instead of 1 is because of the price but it is true what they say. you get what you pay for!!!!!!!!!!!!!!!!!!!!!!!! Stay away”
“After 28 as a customer I rang to say the rental quote of 531-71 was way to expensive and I was able to get the same cover for 233-56 could it be reduced was asked if any changes were to be made advised no and the reply I got was no it can't be reduced advised I will be contacting the new provider and the answer I got was do you want me to cancel this from the renewal date disgusting I said no I'll call back to do it when my new one is set up it is set up now 297-15: cheaper this one will be cancelled today as will my building and contents one once it is due for renewal my advice is no loyalty to continuing custom”
“After more than 20 years banking with the Co-operative Bank including ISAs, current accounts, mortgage and insurance we needed some help for the first time with our car. We had broken down a long way from home with our young family and needed immediate help. I had mistakingly not ticked the breakdown cover box when booking the insurance - something I had always ticked before for the 10 years or so I'd had my car insurance with them. The policy papers were never sent to us, something we kept telling them but each time they said they'd send the papers again - we never received them and so didn't see that the breakdown cover option was not selected. They do not offer an email or download option for the policy papers - what century do they think this is? I agree that forgetting to option the breakdown cover was a mistake on my part but the way the Co-op treated me was appalling. There was no bend or give or gesture of good will. We have since pulled all our banking away from them and can't wait for the insurance renewal date to arrive so we can say goodbye forever. Shame on you Co-op - the most uncooperative bank you'll find.”
“Absolute shameful profiteering from this company. I will NEVER take out insurance with them again & will recommend anyone I know to go elsewhere. My premium is extortionate given I’ve been driving for over 20 years & have no claims, they charge an ‘admin’ fee to alter details over the phone and the customer service is terrible. Avoid unless you enjoy being ripped off!!!!”
