Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 7,192 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 7,192 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

Write Your review

Tell us how Geeks on Wheels made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Geeks on Wheels 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Hi , I requested to have extenders added to improve my Spark Wifi service / GOW reckoned easy fix and that I installed DECO units however these failed to work, however I kept losing my internet connection. I requested that Geeks return and reinstall so the system worked correctly however two visits later nothing improved. In fact I had worse Wifi coverage than previously. At the same time I lost connection to Netflix, Spotify and my security cameras. Geeks suggested that I replace the Deco units with another batch but I was so frustrated by this time that I decided to request my money back which was agreed.”

Helpful Report

Posted 2 years ago

Hi Jamie. We're sorry to hear you had this experience. Usually, we have a great track record with Deco's working well for us, but it sounds like you must have had a faulty batch. We're sorry for the stress this experience may have caused as we understand that internet and WiFi coverage is critical in this day and age. Whilst we have already agreed to refund all the decos and jobs if we can help in any further way to improve your experience please give us a call on 0800 424 335 and ask to speak to a manager, as we would love to turn this into a positive experience for you.

Posted 2 years ago

“very upset at the lack of advice given as hard to understand the person they used to be a lot better but lately no i had to ask another person to help me i paid for a service i didnt get very upset by that”

Helpful Report

Posted 2 years ago

Hi Heather. Thank you for your feedback, we are disappointed you have had this experience recently. We usually hear that our technicians are high quality and explain things well, so this definitely seems like a situation where we have dropped the ball. We will get a manager to contact you and try to resolve this with you.

Posted 2 years ago

“I wanted the BIOS of the CPU to be enabled or configured to run Windows 11. Without any checks my geek said I needed a new computer. As he was here I asked him to increase the C drive capacity and reduce the empty D drive. He said I needed a new hard drive and that would be $500+. Somebody at GoW knows how and what to do to fix both of these issues. If a geek does not know what to do he should be able to call somebody else and find out. Also he went to the wrong address even though my details had been confirmed the day before.”

Helpful Report

Posted 2 years ago

Thanks so much for your feedback, David. We really appreciate you taking the time to let us know about your experience. Unfortunatly not all computers are able to run Windows 11 due to hardware limitations. We want to make sure your experiences with Geeks on Wheels continue to be positive, and your feedback is invaluable. Please contact us on 0800 424 335 and ask for Paul to discuss this further.

Posted 2 years ago

“Service incomplete. As a publishing company, we required a sound system of coordination between our devices. MPI Ltd is the name of our but used my name Bill Mc Arthur.”

Helpful Report

Posted 2 years ago

Hi Bill, we are sorry to hear you've had this experience. We always aim to offer a complete service and it sounds like something went wrong here. A manager will look into this further and get in contact with you. Thank you for the feedback

Posted 2 years ago

“Really bad experience today with Geeks on Wheels (Wellington). Having sought advice regarding the performance on a MacBook Air, I was told after about 30 seconds I needed to buy a new laptop. Geeks on Wheels proceeded to ask for the full call out fee, offering no discount. I thought it was reasonable to offer a discount in this situation and that this info could be been ascertained prior to appointment. Poor form!”

Helpful Report

Posted 2 years ago

Hi Rory, we're really sorry to hear that you've had this experience, and we're disappointed that you didn't feel like you received the high-quality service we expect to offer. Although we do have a minimum 1 hour charge which was explained at the time of booking, we have had a look into this further. Unfortunately when we arrived we discovered that your Macbook Air was a 2015 model and therefore is deemed vintage by Apple. As such Apple no longer provide support for it hence our technicians recommendation to upgrade the device. Your technician also did attempt to offer additional assistance with a number of other things while he was there so you could get the full hours worth of time. However, after one of our Supervisors contacted you to discuss the situation further, as an act of good faith, we did offer to refund half an hour. We hope this explains what has occurred, and why, and resolves your frustrations a little.

Posted 2 years ago

“very expensive”

Helpful Report

Posted 2 years ago

Oh dear. That is so disappointing to hear! We are much more used to our customers feeling our service was good value for money. There is something we obviously need to put right here so we'd love to speak to you to better understand your experience. If you could contact us on 0800 424 335 and ask to speak to Reuben or Andy so we can discuss this further that would be great.

Posted 2 years ago

“Left in the same spot I was in before I sent in an inquiry, but now down $152.”

Helpful Report

Posted 3 years ago

Hi Richard. Thank you for the feedback, it's displeasing to us to hear you didn’t have a positive experience. Our first priority is our customers' satisfaction, and we are keen to understand better the areas we may not have delighted you here. Unfortunately, we have a minimum charge of 1 hour which applies to all our bookings. However, if you would like to discuss if this was a fair charge, please contact us on 0800 424 335 and ask to talk to Kevin and I would be happy to see if we can come to a fair solution.

Posted 3 years ago

“None of the issues on the invoice notes are sorted. Please send a tech again asap”

Helpful Report

Posted 3 years ago

Hi Ash. It’s disappointing to hear of your frustrations. It looks like you have an appointment booked for a tech to come back out and have a look at the issue again. If the delay on their availability is too long then please call through to our call centre on 0800 424335 and ask if our helpline team could give you a call to have a look into the issue for you.

Posted 3 years ago

“Engineer failed to diagnose the network problem. (Another company solved the issue in 5 minutes) Took work laptop for further investigation. Didn't return laptop at arranged time. No communication. Had to lodge a complaint to get laptop returned (then get an invoice which included time to return property!)”

Helpful Report

Posted 3 years ago

Hi Larry. We’re sorry you had a disappointing experience. We apologise and obviously need to investigate this further. We take pride in taking ownership and caring about our customer's experiences and reassure you that this is not our usual customer experience. We will be reaching out to your today to correct this experience.

Posted 3 years ago

“I have used Geeks on Wheels several times now and have continued to use them because I know they have built up a bank of notes about our home system, requirements etc and because I know that 1 hour is more than sufficient to set up my laptop. Unfortunately, the guy I had last time has left (he was fabulous). The person today was pleasant but incredibly slow and I had to remind him several times to refer back to the notes that the previous person had made. The same set-up of laptop service that I have used 3 or 4 times now that has always taken under 1 hour, today took 1 hour 40 minutes. I expressed my unhappiness with paying the extra and (after the service person consulted with his manager) this was reduced to 1 hour 15 minutes. Unfortunately, I will not be using your service again.”

Helpful Report

Posted 3 years ago

Hi Jo. It’s incredibly disappointing to get poor feedback. We apologise and it is important we resolve this with you. We work really hard to offer the BEST customer experience so while we are obviously disappointed, thank you for your feedback. We are very keen to discuss this with you further to better understand your experience. Please call 0800 424 335 and ask to speak to Kevin.

Posted 3 years ago

“To say I am disappointed is an understatement I have used outlook synced to apple for over 12 yrs I will just find a tech who can deliver”

Helpful Report

Posted 3 years ago

Hi Ray. Thanks for sharing your experience. We are so sorry. That feedback is certainly not what we like to hear from our customers. We take pride in taking ownership and caring about our customer's experiences and reassure you that this is not our usual customer experience. We want to investigate this further. Please can you call us on 0800 424 335 and ask to speak to Kevin so we can work with you to resolve this as quickly as possible.

Posted 3 years ago

“Dont contact me ever again You needlessly cost me $152”

Helpful Report

Posted 3 years ago

Hi Roy. We’re sorry you had a poor experience. We have waived your appointment cost as it falls under our No-Work No-Fee Guarantee. We work really hard to offer the best customer experience so while we are obviously disappointed, thank you for your feedback.

Posted 3 years ago

“I paid $152 for an hour. The problem was not fixed. Nothing done. Very poor service. Will never call your company again and will never recommend your company to any of my friends.”

Helpful Report

Posted 3 years ago

Hi Joe. We are so sorry. That feedback is certainly not what we like to hear from our customers. Thanks for taking the time to discuss this with me over the phone. I understand from our conversation, the cameras were faulty and returned. We are happy to help set up your new cameras. It’s important we resolve this and deliver a better experience next time. Can you please make contact with us on 0800 424 335? Please just ask for Kevin.

Posted 3 years ago

“Very disappointed. Didn't fix a single issue and yet charged me with a huge bill. Regret calling. Fell like I've been scammed.”

Helpful Report

Posted 3 years ago

Hi Max. It’s incredibly disappointing to get poor feedback. We apologise and it is important we resolve this with you. We want to investigate this further. Please can you call 0800 424 335 and ask for Kevin, so we can work with you to resolve this as quickly as possible?

Posted 3 years ago

“11 minutes and charged for 1 hour and no repair effected. Also invoice sent to Neil and Judy Saunders, she died last year.”

Helpful Report

Posted 3 years ago

Hi Neil. We’re sorry you had a disappointing experience. We apologise and obviously need to investigate this further. We will correct the name on your profile immediately! It appears that the work recommended by our technician was declined so you were charged our minimum callout. If you would like to further discuss your experience, please call us as soon as you can on 0800 424 335 and ask to speak to AndyP.

Posted 3 years ago

“Really disappointed in the service provided. A geek has come and looked at my laptop as it keeps restarting with a blue screen error. I was later advised the issue is fixed and I paid him on the same day. The issue was never resolved and after multiple attempts to contact, I was able to get through to Callum after almost 2 weeks. He advised later via email that the problem can be with the RAM and sent me the steps to run a test to confirm if the problem with the RAM or not. I have run the test myself and emailed him to advise the results came as negative so the problem might not be with the RAM and requested to let me know the next steps as soon as possible as it’s already been more than a week. I did not have any response from Callum. I called the 0800 number and later Callum asked to take the laptop offsite to get fixed. After 2 weeks my laptop was taken away, he returned it after I followed and I had to pay again for the services. The laptop is still not fixed after I paid almost $500 to Geeks on Wheels. Tried contacting Cullum to say the laptop is still not working but had no response. Really disappointed with the service and I prefer to try some other company to fix my laptop rather than relying on these geeks again.”

Helpful Report

Posted 3 years ago

Hi Rashmi. We’re sorry you had a disappointing experience. We apologise and obviously need to investigate this further. It appears that we have tried to contact you to arrange a follow-up appointment to fix this. If you would like to further discuss your experience, please call us as soon as you can on 0800 424 335 and ask to speak to Kevin.

Posted 3 years ago

“waiting for my printer”

Helpful Report

Posted 4 years ago

Hi there. We apologise for the delay and it is important we resolve this with you. We take pride in taking ownership and caring about our customer's experiences and reassure you that this is not our usual customer experience. We want to investigate this further. Please can you call me 0800 424 335 and ask for AndyP so we can work with you to resolve this as quickly as possible.

Posted 4 years ago

“Pick up and repair went well, delivery back was fine but computer would not operate. after some searching and changing cables the screen started operation but no connection to the internet so couldn't get emails or access bank accounts. Another person took a look and found the problem with wifi connection and used the Microsoft repair procedure turn off and restart. The worst part is the inability to phone any one in Geeks on wheels for immediate help and poor advice that was incorrect. I would use again but they need to get the helpline and customer support sorted Dennis”

Helpful Report

Posted 4 years ago

Hi Dennis. Thank you for taking the time to leave a review and give us an opportunity to improve our service. I'm glad to hear that the Offsite repair went well however it is disappointing to hear the reconnection in your home was a challenge. Unfortunately due to level 4 restrictions, we are somewhat limited on the service we can supply so normally the issues you faced would have been corrected directly by the technician returning your device. I do see on our system that your Technician Terrence was able to call you back as soon as he was available yesterday to hopefully provide assistance getting your back up and running. As I'm sure you can understand our technicians are very busy with clients so we don't allow them to be directly contacted by their customers as this would provide a poor experience to whomever they are helping if their appointments were getting cut off with questions from previous jobs. We do however have our wonderful Geek Helpline subscription service for more immediate support via the phone and remote support. I do see that in this case you were not offered this service and instead had to wait for Terrence's reply. Apologies for the delay in his reply. If you are wanting more immediate technical support I suggest you sign up for our GeekPlus Membership which comes with access to our Geek Helpline support team! Again, apologies for the less-than-perfect support for your appointment this time around! We hope next time you use us outside of Level 4 Lockdown we are able to give you the 5-star service we are well known for!

Posted 4 years ago

“very disappointed, made a complete mess of transferring date to new PC. will dispute the bill!”

Helpful Report

Posted 4 years ago

Hi Mike! Thanks for taking the time to leave this review. I would be very interested to discuss your experience and see what we can do to correct your poor experience. I will give you a call later today to discuss this or if you would like to call 0800 424 335 and ask to talk to AndyP.

Posted 4 years ago

“Not so good, had to explain what the problem was a couple of times. failed to change switch as he doesn't do wiring, and now the scanner fails to send. So nothing was done that I wanted, good news is. Andy gave me a refund.”

Helpful Report

Posted 4 years ago

Hi David. I'm sorry to hear that your appointment didn't go as expected. Although we do assist with networking issues we, unfortunately, do not do internal wiring. I have waived your call out as it appears that in this case, it appears we came out to achieve a task we do not do. Thank you for taking the time to leave a review and let us come to a suitable resolution!

Posted 4 years ago

Geeks on Wheels is rated 4.8 based on 7,192 reviews