Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 7,192 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 7,192 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Hi, the tech did not fix the problem in my computer he just ran the updates and some scanning to clean the files which I can also do. There was no thorough investigation of the problem. My problem is my laptop keeps updating every 5 to 10 minutes and I couldn't do my work. He says maybe it's a hardware problem without checking, just a guess! Looks like he has not encountered a problem like this before. Until now it has not been fixed and what I paid is not worth the service I got. I am not happy with the service! Will not recommend.”

Helpful Report

Posted 4 years ago

Hi there, thank you for taking the time to leave us with this feedback. I am sorry to hear that your experience did not live up to GoW's high standard level of service we pride ourselves in. It can definitely be frustrating and disappointing. With that said, I want to thank you for allowing us to come to a resolution and put things right at the end of the day. Hopefully this restored faith goes far into the future and we can assist with your tech needs when they arise.

Posted 4 years ago

“Really disappointed I was expected to pay for the whole job when it hadn’t been completed . Wouldn’t use geeks again or recommend them”

Helpful Report

Posted 4 years ago

Hi there! Thank you for taking the time to leave feedback. We are really sorry to hear you had an unpleasant experience and we would like to investigate further as to the cause of this and see if we can provide a satisfactory resolution. Could you please give us a call on 0800 424 335 and ask to talk to AndyP and I will see if I can sort this out for you?

Posted 4 years ago

“Technician came to look at computer on Monday. He had to take it away and rescheduled another appointment for Wednesday 1.30pm. I rescheduled my time around this appointment. Technician had not turned up by 2.30pm. I rung Geeks On Wheels to be told he is on annual leave and the next appointment won't be till next Monday. Not happy at all with the service or the response and I am still waiting for the computer.”

Helpful Report

Posted 4 years ago

Hi there Shane, First and foremost, our apologies that this happened and for the frustrations caused! It is definitely not up to the high standards we are known for and pride ourselves in. A Manager will be in touch to discuss this further with you and come to a resolution going forward. In the meant time, the tech has been informed and will attempt to make contact with you again first time tomorrow morning.

Posted 4 years ago

“Andrew was nice enough but feel your service is sooo expensive. Had Andrew told me the portable USB was $139 I would have said NO WAY. As soon as Andrew left I called Cello Tech and took my computer in and bought another with antivirus and labour and it was soo much cheaper than the one Andrew recommended. Take me OFF your customer data base and I WILL NOT be using your services again nor will I recommend you.”

Helpful Report

Posted 4 years ago

Hi Tong, we are sorry to hear that you were not completely satisfied with the appointment you had. Thank for the constructive feedback. We take everything on board in this forever changing industry. Our current rates and stock prices are competitively priced within the industry and go under regular reviews to bring them into alignment if need be. It should be noted though that we do not compete with business models that are store front facing only (such as the one you mentioned). As per your request, we have removed you from our mailing list going forward.

Posted 4 years ago

“Terrible service from Harry and then also the manager. Geeks on wheels let somebody else change my appointment time without my consent and when I questioned it they wouldn't tell me who it was. I requested them to come out and investigate hacking of my computer and phone, all they did was send a salesman to try sell me a new PC. Harry wasn't doing anything that I was telling him.”

Helpful Report

Posted 4 years ago

Hi Nicholas, thank you for taking the time to leave us this feedback. I am sorry to hear that the experience you had did not live up to our high expectations of what we envision. I tried to give you a call this morning and have left a voicemail with my number to further discuss this with you. Please feel free to give me a call back or call 0800 424 335 and ask to speak with Brian.

Posted 4 years ago

“The technician said after less than 5 minutes of looking at my 6 year old macbook, that the cost of repair would be $600 to $800 and would only have a few weeks of warranty. The technician advised that as the macbook was old, I should buy a new macbook for about $1800.oo. I followed the technician's advice and bought a new macbook. After a week or so I dropped my old macbook off to Pb tech, they replaced the harddrive and gave a one year warranty and charged $169.oo. I complained to Geeks and received a $145.oo refund for the cost of their service. Very disappointing and a huge waste of money during extremely hard times financially.”

Helpful Report

Posted 4 years ago

Hi Peter. Thank you for taking the time to leave us a review and apologies for the poor service provided to you on this occasion. We have been doing some more investigation into the situation of your appointment and our previous remedy and are keen to discuss this matter further to see if we can get to a more suitable resolution. We will be making contact with you directly today to discuss.

Posted 4 years ago

“Not a great experience. I had arranged to have the computer picked up at 8 am because I had to go to work. It was my first day at a new job. Harry arrived after 8.30 because he'd ignored my directions and used google instead (he told me he'd done this). So google wasn't as accurate as the person who actually lives here! I got to work late and really flustered. Usually you guys are good.”

Helpful Report

Posted 4 years ago

Hi Megan. Thank you for taking the time to provide us feedback on the service we provided at this visit. It is very disappointing that on this occasion we relied too heavily on technology instead of heeding the clear and accurate advice given to us by you, leading to being late and compounding your stress of starting a new job. We normally pride ourselves on our promptness with over 90% of our visits being on or before the time planned by our call center! I would love to discuss this experience in more depth with you personally and see how we can rectify the poor service you have received this time around. I will attempt to make contact with you tomorrow (outside work hours!) to have a chat! Again, thank you for taking the time to leave feedback and for giving us an opportunity to improve.

Posted 4 years ago

“I am given to understand that the computer was of an age which you were not allowed to work on it. I gave the age at the time of speaking to you on the phone, and if you had given me the above information at the time you would not have needed to come and it would not have cost me anything.”

Helpful Report

Posted 4 years ago

“Geeks on wheels created more issues than they solved. When I requested these issues be fixed I was told there would likely be charges for this. The whole experience was frustrating.”

Helpful Report

Posted 4 years ago

We're sorry to hear you had a poor experience and that issues may have come to light during our appointment. We do our absolute best to ensure that the experience with us is not frustrating. Would you mind giving your name so we can investigate your appointment and get this sorted for you?

Posted 4 years ago

“Your person did not do what I required and now my issues are worse than when I contacted you. Very disappointed.”

Helpful Report

Posted 4 years ago

Hi there, we are sorry to hear that things did not go as expected during your appointment. The tech has now been in contact with you (18th) to assist with setting up the switch, and will be seeing you on Monday to hopefully resolve any issues.

Posted 4 years ago

“Did not fix Laptop said it needed roughly 500 to 600 dollars to fix and would need to take away to fix. A friend came around later that day and fixed it by reloading windows 10, an hour fix and has run fine ever since. 1hr of 145 dollars down the drain, NOT IMPRESSED.”

Helpful Report

Posted 4 years ago

Hi Dave, Sorry to hear about this, sounds like there has been a breakdown in communication at some stage (our fault) - your machines hard drive is failing which is causing the issues with Windows not booting. We recommended replacing the drive to fix the problem once and for all as re-installing Windows is only a temporary fix. Make sure you continue to take a backup of your files to an external drive to keep them safe. Really sorry we obviously didn't make this clear at the time and its great that the machine is up and running at this time, hopefully it lasts long enough for you to get some more decent use out of it. Thanks, the Geeks!

Posted 4 years ago

“it is the first time that Geeks on wheels could not make a repair to my computer ie my SUNLITE K3 that print plastic cards that i have had for the last 15 years Ron McPherson Managing Director Assessing & Training Services Ltd 021752034”

Helpful Report

Posted 4 years ago

Hi Ron, Thanks for submitting your feedback - sorry to hear we couldn't get your older software up and running - looks like the distributor will be in touch to help you with that and its a known issue that's beyond our scope. These things can happen when you have to run very old software for your hardware. Good to see that Sanju found an alternative in the meantime though. Hopefully the distributor gets you sorted soon and if you need anymore help let us know! First time we were unable to help from 15 sessions over the years, isn't too bad I hope you'll agree!

Posted 4 years ago

“Did not tell me anything I didn't know Did not fix the problems and now have to take back to PB Technologies after paying $325 for the pleasure Should have a no fix no charge policy”

Helpful Report

Posted 4 years ago

Hi Wayne, we do have a no fix no charge policy so our GM will be in touch on this and see what we can do. If we couldn't find a solution, you will be refunded. If you engaged our services, whilst being aware of our costs and that your PC was under warranty with PB Tech, then it may be a different story. Either way, our GM will be in touch to get to the bottom of this!

Posted 4 years ago

“1 hour and didnot fix my problem and still took the 150 dollars”

Helpful Report

Posted 4 years ago

Hi Raymond, sorry we couldn't resolve things within the minimum hour. You where charged for our time onsite for which we troubleshooted the Uber issue, as well as fixed Google email and maps issues. The issue with your Uber Driver app, isn't to do with your tech or the way you're using it, it's an issue with the app itself that Uber will need to resolve. We attempted to contact them onsite with you but they were unavailable, so you will need to keep trying until you get through. We are happy to do this with you but of course that we will lead to more time and costs. Seeing as its very likely that Uber will be able to resolve the issue once you get a hold of them, its seems unnecessary to keep charging you for our time until then. If you need further help once you've got a hold of them, we'll happily come back and carry on helping you. We appreciate its frustrating when it can't be fixed for our minimum $145 charge but you paid for our time onsite and advice which has now lead you in the right direction and to in all likelihood a resolution, once you get a hold of Uber. Also, if you felt uneasy about paying at the time, this can be raised with our staff onsite and they will close the visit without taking payment and refer to our head office to discuss your concerns. There's certainly no obligation to pay onsite if you feel uneasy about it. Let us know how you get on with Uber and if there's anything more we can do!

Posted 4 years ago

“This guy didn't have a clue, will never use you guys again cheers russell”

Helpful Report

Posted 4 years ago

“Joseph was totally out of his depth with identifying and solving our problem. When he arrived we at least had sound to our TV. When he left we had no sound at all. We will have to seek services of another company to resolve our problem.”

Helpful Report

Posted 4 years ago

Hi Gary, sorry to hear about this - we're obligated to resolve this issue at no further cost and are happy to do so! Our GM will be in touch ASAP

Posted 4 years ago

“Were quite unhelpful, had no recommendations about how to fix laptop, took it away and had to chase up only to be told it was unfixable. Was sent an invoice 5 months later for an hour's call out that took 10 minutes and could have been done over the phone. Pretty unhappy”

Helpful Report

Posted 4 years ago

Hi Julia, sorry to hear about this - our GM will investigate immediately and get in touch! Thanks for bringing this to our attention

Posted 4 years ago

“It was not a good experience at all. The laptop was taken away to upgrade but came back not working satisfactorily for me or the technician. I purchased a new Windows programme on Bryns advice to solve the problem but not to be. I then requested Bryn to take the laptop away again as he did not seem to have a solution to the problem of my Outlook files missing. Finally after phoning head office and asking for Bryn to be given some assistance I have my files but had to settle on not having Outlook. Most of Bryns time in my home was spent on Google. This did not give me confidence and the outcome confirmed this. It was a very expensive experience and one I don't wish to repeat. This was not my past experiences with your company. I believe the technician was incompetent and became very frustrated with the situation.”

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Posted 5 years ago

“Hi, I have been a client for many years and have been always very happy, but today was extremely disappointed - Paul B seemed like a very nice man, however, he was late, (which is apologized for) didn't have his eftpos machine (which he apologized for) (how I usually pay) and was unable to fix my problem (nearly 3 hours later) and he spent a lot of time on the phone asking for support. I am not usually one to complain but $400 and I still have a problem. Sorry I can't recommend to a friend or colleague today :(”

Helpful Report

Posted 5 years ago

Hi Leanne, sorry to hear about this, we understand how frustrating it can be when things take longer than expected and a result isn't found in the first appointment. It sounds like a very peculiar issue and Paul left you with a remedy to try after you've managed to do a full backup of the phone - I take it this didn't resolve the issue either? If thats the case, let us know and we can continue to troubleshoot the problem. We're also more than happy to look at providing some free time to do this due to the inconveniences of Paul being late and not having use of his eftpos machine. Let us know! Thanks GOW Team

Posted 5 years ago

“Not entirely happy with Geeks. Actually going to contact fair go. After a complaint about slack service, I got a free appointment. After that, my computer suddenly wouldnt connect to internet & they came up with all these charges, not happy at all😡😡😡”

Helpful Report

Posted 5 years ago

Hi David, our GM will be in touch directly to discuss this with you. If we are responsible for the internet issues you've experienced then of course you will not be charged by us to remedy them. On the other hand, if this is a seperate technical issue and nothing to do with us and you would like us to fix them, then there is the standard charges for our services and you can decide if you would like us to resolve them. Our GM can investigate this further for you. Thanks

Posted 5 years ago

Geeks on Wheels is rated 4.8 based on 7,192 reviews