Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 7,577 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 7,577 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Geeks on Wheels:

Geeks on Wheels is a mobile computer support and repair task force. We travel to your home or office to fix troublesome technology and help solve your computer problems.

We have staff based across New Zealand in Auckland, Hamilton, Cambridge, Tauranga, Rotorua, Taupō, Hawke's Bay, New Plymouth, Kapiti Coast, Wellington, Palmerston North, Nelson, Christchurch, Ashburton, Dunedin and Invercargill.

Here at Geeks on Wheels, we have spent over two decades assisting New Zealanders with their IT needs – we take the stress and frustration out of tech repair, malware removal and everything in between, so you can enjoy your laptop, computer, smart TV, Wi-Fi network and other technology, exactly as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that has been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

Write Your review

Tell us how Geeks on Wheels made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Geeks on Wheels 5 star review on 18th December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“very punctual,hard to understand tech.sometimes but we got there with excellent results”

Helpful Report

Posted 6 years ago

Thanks for the feedback Brent 👍

Posted 6 years ago

“excellent communication except for cell phone reception not good at times.Sorted my issues”

Helpful Report

Posted 6 years ago

No worries Brent, anytime!

Posted 6 years ago

“for many years myself and my family have availed ourselves of the excellent service that the Geeks provide. For some inexplicable reason my laptop decided to send all to diagnostic. A phone call and OK some monies later, it was all attended over the phone. Some software problem apparently.BUT it was fixed without fuss . One again thank you Reuben Geek !!!!”

Helpful Report

Posted 6 years ago

Wow thanks for the great feedback Dorothy! Will pass this onto Reuben 👍

Posted 6 years ago

“Always helpful and patient.”

Helpful Report

Posted 6 years ago

Thanks Lesley!

Posted 6 years ago

“The service by such pleasant helpers is so much appreciated. I am never rushed, listened to and final result has been wonderful. I cannot thank you enough.”

Helpful Report

Posted 6 years ago

No problem Gloria, thanks for the feedback!

Posted 6 years ago

“Paul did an awesome job with the issues that I was having with the computer and I'm very happy with the work that he did for me.”

Helpful Report

Posted 6 years ago

Thanks for the feedback Melanie, anytime!

Posted 6 years ago

“Very helpful”

Helpful Report

Posted 6 years ago

No worries Bob!

Posted 6 years ago

“These folk are now my 'go to' for any computer/tech related issues. After two days of frustration a very patient Andy talked me through sorting three devices over the 'phone. I am now well sorted and ready for the start of next week and the 'working from home' challenges. Cheers for the usual high standard of service.”

Helpful Report

Posted 6 years ago

Hi Jim, thanks for the great feedback!

Posted 6 years ago

“Awesome service! Thanks heaps for getting us back and running 🤗”

Helpful Report

Posted 6 years ago

Hi Helen, no worries, anytime! 👍

Posted 6 years ago

“Absolutely fantastic, very quick and very helpful, thank you”

Helpful Report

Posted 6 years ago

Hi Steve, thanks for the feedback, no worries!

Posted 6 years ago

“Very responsive”

Helpful Report

Posted 6 years ago

Thanks Colleen!

Posted 6 years ago

“Pleasant GOW guy but disappointed with the level of diagnostics which was a HD issue with a HP laptop. Wasnt repaired and I had to pay invoice there and then. When I rang HP to clarify a separate warranty issue they lead me through the and hard drive was fine it's a system reinstall required. Have requested partial refund. Let you know how I get on.”

Helpful Report

Posted 6 years ago

Hi there, sorry to hear about this, we definitely want to discuss this with you further! You mentioned you have requested a partial refund but as yet I haven't been passed any communication from you? This could be an issue at our end of course, my apologies if so. Either way our GM will be in touch directly to discuss this with you.

Posted 6 years ago

“Last day before lockdown! Manny was amazing in getting us all prepared. Highly recommended.”

Helpful Report

Posted 6 years ago

Thanks Mike, anytime! Good luck and stay safe during the lockdown!

Posted 6 years ago

“My second callout. Very convenient. Good response on arrival. Hard drive crash on boot up ("CRITICAL PROCESS DIED"). HD replaced. Good estimate of final costs when considering options. I opted for replacement of HD only - about 1/3 price of replacing whole PC (hp All-in-1). Job sheet said I declined A6 processor replacement ("new PC" in my terminology). I do Word & Excel stuff and store family photos etc. so like to have storage and speed for those tools (and future software upgrades), not video games and the like. Call me a Luddite, but I object to replacing a computer after only 4 years ... My decision was graciously accepted and efficiently actioned. I will use them again.”

Helpful Report

Posted 6 years ago

HI Stuart, thanks for the great feedback and I hope you enjoy using your computer with its new HD!

Posted 6 years ago

“MUCH APPRECIATED”

Helpful Report

Posted 6 years ago

Thanks Dick, anytime!

Posted 6 years ago

“Your person was very courteous and did a great job in solving my problem. tank you very much WAGraham”

Helpful Report

Posted 6 years ago

Hi Warwick, no problem, anytime! Thanks for the feedback, much appreciated!

Posted 6 years ago

“Good service and our wifi issue mostly fixed however the Sonos connection is cutting out periodically.The Spark landline via wifi is not working however I understand that this maybe a Spark issue”

Helpful Report

Posted 6 years ago

Hi Wayne, thanks for the feedback - we'll have someone be in touch today to see how we can help with that!

Posted 6 years ago

“Had a problem due to downloading Catalina on Mac. Aarmon helped me with the decision on os platform and sorted out sound and printer issues. After that aswe had time left on the hour he did a health check and optimised the computer. Really great service would not go anywhere else now”

Helpful Report

Posted 6 years ago

Hi John, thanks for the great feedback, glad to hear you had a great experience!

Posted 6 years ago

“Everything is working well now.Thank you.”

Helpful Report

Posted 6 years ago

Thanks Max, anytime!

Posted 6 years ago

“Geeks on wheels ruined my laptop. I was promised a faster better system with a replacement hard drive that was recommended by Geeks on wheels. Hard drive replaced but my laptop keyboard is not functioning. Embarrassingly GOW offered to sell me another keyboard. I felt obligated to sign and get rid of the operator as I had to go out. Would not even offer to fix my keyboard and make my laptop function again. If I treated my customers this way I would not have any. Completely dissatisfied. I have been completely misinformed - Completely ripped off - Stuck with a computewr that came back worse than when I sent it Geeks on Wheels. You suck totally.”

Helpful Report

Posted 6 years ago

Hi Mike, really sorry to hear about this - this is obviously not the kind of experience we expect to deliver. Our GM will be in contact directly to today to resolve this for you!

Posted 6 years ago

Geeks on Wheels is rated 4.8 based on 7,577 reviews