Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 7,518 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 7,518 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Geeks on Wheels:

Geeks on Wheels is a mobile computer support and repair task force. We travel to your home or office to fix troublesome technology and help solve your computer problems.

We have staff based across New Zealand in Auckland, Hamilton, Cambridge, Tauranga, Rotorua, Taupō, Hawke's Bay, New Plymouth, Kapiti Coast, Wellington, Palmerston North, Nelson, Christchurch, Ashburton, Dunedin and Invercargill.

Here at Geeks on Wheels, we have spent over two decades assisting New Zealanders with their IT needs – we take the stress and frustration out of tech repair, malware removal and everything in between, so you can enjoy your laptop, computer, smart TV, Wi-Fi network and other technology, exactly as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that has been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“1 hour and didnot fix my problem and still took the 150 dollars”

Helpful Report

Posted 5 years ago

Hi Raymond, sorry we couldn't resolve things within the minimum hour. You where charged for our time onsite for which we troubleshooted the Uber issue, as well as fixed Google email and maps issues. The issue with your Uber Driver app, isn't to do with your tech or the way you're using it, it's an issue with the app itself that Uber will need to resolve. We attempted to contact them onsite with you but they were unavailable, so you will need to keep trying until you get through. We are happy to do this with you but of course that we will lead to more time and costs. Seeing as its very likely that Uber will be able to resolve the issue once you get a hold of them, its seems unnecessary to keep charging you for our time until then. If you need further help once you've got a hold of them, we'll happily come back and carry on helping you. We appreciate its frustrating when it can't be fixed for our minimum $145 charge but you paid for our time onsite and advice which has now lead you in the right direction and to in all likelihood a resolution, once you get a hold of Uber. Also, if you felt uneasy about paying at the time, this can be raised with our staff onsite and they will close the visit without taking payment and refer to our head office to discuss your concerns. There's certainly no obligation to pay onsite if you feel uneasy about it. Let us know how you get on with Uber and if there's anything more we can do!

Posted 5 years ago

“Harry was friendly, helpful and patient. He was happy to show me how he had solved each problem and proactive in setting up easy to access icons.”

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Posted 5 years ago

Thanks Joan, we'll make it a 5 star experience next time!

Posted 5 years ago

“Job well done.Very knowlegable technican.”

Helpful Report

Posted 5 years ago

Cheers Dennis!

Posted 5 years ago

“Arrived on site at agreed time. Very friendly approach. Very professional manner and in depth knowledge of computers and associated equipment. Printer set up to work correctly and main computer scanned and anti virus software installed. Excellent workmanship and attention to detail.”

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Posted 5 years ago

Thanks David, great to hear and much appreciated!

Posted 5 years ago

“A very prompt and helpful service”

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Posted 5 years ago

Thanks Liz! Great to hear!

Posted 5 years ago

“Harry was very helpful”

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Posted 5 years ago

Thanks Darren, great to hear!

Posted 5 years ago

“No problems today. Hopefully, the new computer will be delivered safely next week.”

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Posted 5 years ago

Thanks for the feedback, enjoy your new computer!

Posted 5 years ago

“Andrew was very helpful”

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Posted 5 years ago

Thanks Gillian!

Posted 5 years ago

“As usual, the service was excellent. The technician is very proficient and pleasant. He explained every step clearly in terms that I, a non-technical person, readily understood. We are very satisfied with the way he set up our two new phones and two new computers, making a seamless transition from our old setup.”

Helpful Report

Posted 5 years ago

Thanks for the great feedback Stuart, much appreciated!

Posted 5 years ago

“We ordered a new PC for the office on the 24th of December 2019, and did not hear back from the GOK team member. Upon contacting Andy H on the "chat with a technician", he confirmed the PC was never ordered due to the technician we were in contact with leaving the company. By the end of the chat, Andy had found the PC, arranged the courier and installation swiftly with no issues. Really disappointed in the original mishandle of the situation, but most impressed with Andy's professionalism and prompt reaction.”

Helpful Report

Posted 5 years ago

Hi there, thanks for your review - really important for us to hear these things and we're very sorry about your initial experience. Glad that Andy took over and got everything sorted out!

Posted 5 years ago

“Excellent service and resolved issue.”

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Posted 5 years ago

Thanks Carol-Ann, great to hear!

Posted 5 years ago

“Well what can I say it was a pleasure to meet DonavanH😊he was extremely on to it with knowing what the problem was and how to rectify the situation that deserves a 2 thumbs up👍👍👏he is truly a geek on wheels😁”

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Posted 5 years ago

Thats great to hear Mike, will pass this onto Donavan!

Posted 5 years ago

“Awesome work Thank you Geeks on Wheels”

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Posted 5 years ago

No worries Rebecca, the pleasure is all ours!

Posted 5 years ago

“Early and kept me on track with my requirements, even though repeated interruptions at my end. Sam was professional and also explained why I had the issues, which I found lacking when I went to the apple guy, manners st. As a result of good service, I have switched suppliers on who I will use for any future computer issues, I will also recommend my mum get him in, she's further behind than I am.”

Helpful Report

Posted 5 years ago

Thats great to hear Maria thanks very much - tell your Mum to mention your name when booking so you'll get a credit!

Posted 5 years ago

“Harry has been excellent. Knows what he is doing and is a great communicator, phoning to let me know if he is running late etc. Very professional!”

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Posted 5 years ago

Thanks Priscilla, sorry about running late! Glad Harry got everything sorted in the end.

Posted 5 years ago

“Armon did everything we need, answering our questions and explaining what he was doing. We were (are) very impressed with his clarity and quick appreciation of what we needed. Thank you”

Helpful Report

Posted 5 years ago

Hi David, thanks for the great feedback, great to hear!

Posted 5 years ago

“Joseph from Geeks did a great job installing my new computer purchased through Geeks. The level of communication was as it should be. His skill level was excellent as was his attitude to both myself as a customer and the task he was charged with. I can highly recommend Geeks based on this experience. John Oliver Remuera”

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Posted 5 years ago

Thanks for the great feedback John, much appreciated! Will pass this onto Joseph

Posted 5 years ago

“Job done.Pleased”

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Posted 5 years ago

Thanks Ngaire!

Posted 5 years ago

“Speedy response , good service and solved my MacBook problem. Recommended.”

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Posted 5 years ago

Thanks very much!

Posted 5 years ago

“Really nice people, really great service. All tasks well documented.”

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Posted 5 years ago

Thanks Geoff, great to hear!

Posted 5 years ago

Geeks on Wheels is rated 4.8 based on 7,518 reviews