Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 7,053 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 7,053 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

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Phone:

0800424335

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Geeks on Wheels 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very nice young man who gave useful advice”

Helpful Report

Posted 1 year ago

Hi Ruth, Thank you for the great feedback and 5-star review!

Posted 1 year ago

“Great service from Vaughan, who is very personable and capable, and doesn't make you feel stupid. Highly recommend the service and punctuality of the Geeks on Wheels crew.”

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Posted 1 year ago

Thank you for the glowing 5-star review, Jacqueline! We always try to take our customers to a better place with their technology and speaking to our customers in plain English without the tech jargon is a big part of that! Thanks again for the kind feedback we'll be sure to let Vaughan know.

Posted 1 year ago

“Amazing tech support again. Very helpful and not a problem to explain to us any changes or updates that may be needed. Thank you Arron E.”

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Posted 1 year ago

Hi Pam, we appreciate the kind feedback and are glad to hear Aaron was not only able to get your tech sorted but offered some insight along the way. We hope to help again in the future!

Posted 1 year ago

“The fellow who came to sort my problem out, Tim, was excellent. Very friendly, very knowledgeable and very quick. Took the time to answer any questions that I had and explained in a way that I understood.”

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Posted 1 year ago

Hi Allan, we really appreciate the kind feedback and positive review! We're all about giving our customers the knowledge to understand their technology more. We hope to help again in the future and will be sure to pass on the kind words to Tim.

Posted 1 year ago

“Great service as usual. On time, always helpful, get the job done. Thanks for your help today JacobD.”

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Posted 1 year ago

Hi Jenna, thank you for the wonderful review! We're stoked to hear you found the service great and Jacob was able to get the job done. We look forward to helping again in the future!

Posted 1 year ago

“Excellent help and service from Tom”

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Posted 1 year ago

Hi Colleen, thank you for the great feedback and 5-star review. We're glad to hear Tom was able to provide the help you needed!

Posted 1 year ago

“I'm a registered user of the Geek Helpline, which is a godsend. "Jim" fixed not only a new problem re lost access to Word and Firefox....both happening unexpectedly and at absolutely the most inconvenient time....but also a long-standing printing issue that at least three others had tried in vain to fix. Helpline is easy to use and cost-efficient, particularly if you're lucky enough to have someone like Jim at the other end of the phone.”

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Posted 1 year ago

Hi Marjorie, thank you kindly for your 5-star review! We're so pleased to learn that our helpline service continues to be of great value to you. It sounds like Jim went above and beyond in assisting you with your recent Word, Firefox and printing issues. This exemplifies the high standards we aim to achieve in our service, and we're so pleased Jim was able to deliver on this. We'll be sure to let him know how happy you are with his quality of service. Thanks again Marjorie for you continued support!

Posted 1 year ago

“Donovan knew what he was doing, helped me no end, in working with improved method on my PC”

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Posted 1 year ago

Hi Merryl, thanks for your positive feedback, we're stoked to hear that Donavan was able to get your PC sorted and we appreciate the 5-star review!

Posted 1 year ago

“Always dependable and informative happy with their customer service.”

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Posted 1 year ago

Hi Duncan, thank you for your kind feedback and 5-star review, we strive to have great service and a dependable team so are glad to hear you found that. Thanks again!

Posted 1 year ago

“Sashika was able to sort out our internet problems today very thoroughly and also explained it all in simple terms easily understood. Geeks service continues as per previous high standards. Also same day service which was most appreciated.”

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Posted 1 year ago

Hello! Thank you for your 5-star review. We're so pleased to hear that Sashika was able to deliver the highest of standards for your recent booking with us. We endeavour to not only provide top-notch solutions but also to impart some of our expertise in a clear and understandable manner so you feel more confident with your tech when we leave! Thanks again!

Posted 1 year ago

“Each time we have used Geeks on Wheels we have been helped. This last occasion was particularly helpful.”

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Posted 1 year ago

Hi David, thank you for the 5-star review and positive feedback. We're happy to have helped you on more than one occasion and hope to continue doing so in the future!

Posted 1 year ago

“Great service, very helpful and very knowledgeable.”

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Posted 1 year ago

Hi Debbie, many thanks for the 5-star review and kind words. We pride ourselves on our great service so are pleased to hear you found it just that.

Posted 1 year ago

“We were very happy with Vaughan. A very pleasant and efficient technician.”

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Posted 1 year ago

Hi Jenny, thank you for the positive feedback and 5-star review! We're glad to hear that Vaughan was pleasant and efficient and will be sure to pass on your kind words.

Posted 1 year ago

“Sam was excellent to deal with, friendly and knowledgeable.”

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Posted 1 year ago

Hi Genaya, we appreciate the awesome feedback about Sam and your five-star rating. We hope we can help again in the future!

Posted 1 year ago

“Totally professional. Excellent communictions. More than met my expectations.”

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Posted 1 year ago

Hi Ross, thank you for the 5-star review! We always aim to provide a high level of service to our customers, so are glad to hear that in this case we not only met but exceeded your expectations.

Posted 1 year ago

“ChrisK is fantastic! Great communication - called before he arrived, listened to my concerns and fixed issue immediately. Extremely helpful and informative. Thanks Chris you are a legend!! Nicola”

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Posted 1 year ago

Hi Nicola, thank you for the glowing 5-star review and positive feedback! We're stoked to hear that ChrisK not only got your issue fixed, but was helpful and informative throughout! We'll be sure to pass on the kind words!

Posted 1 year ago

“Good service . Very helpful and communicative. Explanations given . Punctual Good listening skills”

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Posted 1 year ago

Hi Georgina! Thank you for your 5-star review and kind words. Your recognition of the skills we bring to our service means a great deal to us. Thanks again!

Posted 1 year ago

“We were having problems over a couple of weeks with our laptop telling us the disk was full and we had no memory left. We contacted Geeks on Wheels via the online booking system early this afternoon. They phoned us an hour later and said that Carlos would be available later today if that suited. We said "yes please" and sure enough Carlos turned up. An hour and a half later our problems were solved - it was quite tricky but Carlos kept on looking into things and finally found the main problem. Great same-day service. Many thanks to Geeks on Wheels/Carlos for helping us out. It's the first time we've needed help, but if ever again we need IT help you will be our first port of call.”

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Posted 1 year ago

Hi Lynda and Hamish! Thank you for your 5-star review. We're very pleased to hear that with some perseverance Carlos was able to help you with your memory and disk storage issues. We're equally thrilled that your positive experience has made us your go-to mobile tech support service. We'd be delighted to assist you should you have any troublesome tech issues in the future. Thanks again!

Posted 1 year ago

“Vaughan was polite, new what he was doing, and most of all I could understand him.”

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Posted 1 year ago

Hi Pat, thank you for your 5-star review! One of our top priorities is ensuring that our technicians not only offer expert technical advice, but also communicate in a manner that is easily understandable for our customers, all while being respectful. Thanks again!

Posted 1 year ago

“Today marks the 7th or 8th time I have called on Geeks on Wheels over the years to help me solve a problem or undertake a task I felt unable to accomplish myself. As always today's job was undertaken efficiently, quickly and without fuss by a thoroughly professional and pleasant young Geek, I remain a fan.”

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Posted 1 year ago

Hi Colin, thank you kindly for your 5-star review and for your loyalty over the years! It's important to us that we uphold the same level of high standards in every appointment and with each customer. So, we're more than pleased to hear you found your recent appointment efficient, quick and professional! Thanks again!

Posted 1 year ago

Geeks on Wheels is rated 4.8 based on 7,053 reviews