Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 7,208 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 7,208 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Appeared to know his job well, he only spent 25-30 minutes here with me and fixed my three problems quite quickly.”

Helpful Report

Posted 2 years ago

Hi Stephen! It's great news to hear we were able to get through the three problems presenting themselves, nice and quickly! It can be stressful when tech doesn't perform correctly, so being able to get it done quickly can certainly help reduce that stress! Thank you for the 5-star review!

Posted 1 year ago

“JOSH D very nice guy ,easy to talk to did a great job”

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Posted 2 years ago

Hi Chris! Thank you for sharing your experience with Josh! We will let him know you think he did a great job, so he gets the recognition he deserves!

Posted 1 year ago

“Regan was thoughtful, a good communicator, and didn't make me feel stupid.”

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Posted 2 years ago

Hi there! We are so proud to know that Regan was able to help you through her communication! We will pass this feedback onto her!

Posted 1 year ago

“A very pleasant and helpful technician to deal with”

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Posted 2 years ago

Hi Kevin! Thank you for sharing your experience with our technician and the 5-star review!

Posted 1 year ago

“The booking process was easy with no difficulties. Regan was excellent with her knowledge and expertise and made me feel comfortable with my lack of knowledge of "IT" matters. Would recommend her to other people using "Geeks on Wheels"”

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Posted 2 years ago

Hi Terry! We're thrilled to hear that you had such a great experience throughout the Geeks on Wheels process! We always want to make getting a technician out to you as easy and stress-free as possible. It's also important to us to know how our techs are going, and we're proud to hear that she was able to help you feel comfortable through her own knowledge and expertise! Thank you for the review!

Posted 1 year ago

“Problem with Microsoft Office 365 Outlook Email not resolved after 2 visits. Either software is a dog or setup is not right.”

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Posted 2 years ago

Hi Graham! Thank you for sharing your feedback! We see that Kieran is on his way back today to have a look and see if it is he software or something else going on, so we hope that this question gets resolved today!

Posted 1 year ago

“Shashika was very kind and respectful. He took the time to explain what he was doing to improve my understanding.”

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Posted 2 years ago

Hi Lorraine! Thank you for sharing your experiences with Sashika! We are proud to know he was able to explain what he was doing, to help upskill your tech knowledge! Thank you for the review.

Posted 2 years ago

“Geeks on Wheels has been a lifeline for me as a small business! They always go over and above and in this lst instance when I h=was having trouble with a 'combined' inbox issue, Jim even stepped outside of the usual service, put his 'thinking cap' on and decided to create some code to get around the issues we were having in order to reach long-term resolve. I was blown away by the fact that because it niggled him too, that there was no solution to my issue, he went about trying to solve it somehow and a few days later advised me he had a solution if I was interested. All the staff I have dealt with at Geeks on Wheels, be it Vaughan or whoever, have been a pleasure to deal with and its so great to have a company who most obviously puts their clients first with outstanding service - the yearly subscription has paid for itself a hundred times over already. Thanks team!”

Helpful Report

Posted 2 years ago

Hi Maria! We always want to be providing exceptional service for all of our customers, and we are proud to know that we have been able to for you and your business! Certainly sounds like Jim has been able to go above and beyond in his support for you! We will pass this on to Jim so he knows you appreciate the work he completed for you, and the out-of-the-box thinking he did for you! We are also proud to know the rest of the staff you have dealt with have also been top-notch! We hope to continue giving you this top-level service and definitely will continue putting our customers needs first! Thank you for the review.

Posted 2 years ago

“Luke was extremely helpful, set up my new laptop and gave advice as required”

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Posted 2 years ago

Hi Jeanette! It's great to hear that Luke was able to be such a great technician helping you set up your new laptop and giving good advice where needed! Thank you for the review!

Posted 2 years ago

“they did everthing I wanted and more, very professional”

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Posted 2 years ago

Hi there! Thank you for the 5-star review and feedback on the appointment!

Posted 2 years ago

“The techie that came to sort my problem explained the process very clearly I was a little worried the next morning when the scan she set running was still going after 12 hours it finally stopped at 16 hr 4 min.”

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Posted 2 years ago

Hi Kevin! We are proud to know that our technician was able to sort out your problem and explain the process very clearly! Sounds like the scan that was run was a very bulky scan if it took that long, but definitely will have been worth while to let complete. Thank you for the review!

Posted 2 years ago

“Aaron was very very helpful and explained everything very well . I am very happy”

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Posted 2 years ago

Hi Lynn! Thank you for sharing your experience with Aaron! We always want our techs to give good, clear explanations so that our customers can learn more about their tech! We will pass this onto Aaron so he knows he's done a job well done.

Posted 2 years ago

“Excellent communication from the initial call to book an at-home appointment. Anthony D was very pleasant and efficient and unlike some computer techs I've dealt with in the past, explained things very well and didn't make me feel stupid. I felt your service was well worth the money and wouldn't hesitate to use your firm again and would recommend it to others.”

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Posted 2 years ago

Hi there! Thank you for sharing your experience with Anthony and your Geeks on Wheels appointment. We are glad to know that he was better than previous computer techs you've dealt with in the past through his manner and explanations! We will pass this onto him so he knows he's doing a great job! Thank you for the 5-star review!

Posted 2 years ago

“Amandeep was extremely helpful. Many thanks.”

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Posted 2 years ago

Hi Judy! Thank you for sharing your experience with Amandeep, we will let him know you send your thanks!

Posted 2 years ago

“Always very good service”

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Posted 2 years ago

Hi Margery! Thank you for the 5-star review!

Posted 2 years ago

“Efficient, nice personality.”

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Posted 2 years ago

Hi Laeis! Thank you for the 4-star review and feedback!

Posted 2 years ago

“Found Tim a Very pleasant man who got onto the job very quickly. would want him for any future work. He actually did more than he was asked to do”

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Posted 2 years ago

Hi Alan! We are thrilled to hear that Tim was able to be such a great technician for you! We can put down a note that if any future work comes up for you to have Tim go out to see you! Thank you for the review!

Posted 2 years ago

“Very reliable. Explained things in ways I could understand.”

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Posted 2 years ago

Hi Trisha! We are thrilled to hear you had a great appointment! We always aim to explain things in simple terms, so that it doesn't get confusing with all the 'Geek Speak' so we are happy to know that you appreciated that! Thank you for the review.

Posted 2 years ago

“Tec was friendly and able to answer all questions. Supplied installed and tested replacements. Happy to recommend Geeks on Wheels.”

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Posted 2 years ago

Hi Ian! Thank you for the review! We are thrilled to hear that we were able to get all your questions answered, as well as set you up with replacement tech! If you ever need further help with tech troubles, we are more than happy to assist!

Posted 2 years ago

“Prompt and excellent service. Great Technician, explained in clear language what he was doing and why the problem had arisen. Have used this company several times and will continue to do so.”

Helpful Report

Posted 2 years ago

Hi there Mary! We are proud to know we gave such an excellent service to you! We always want our technicians to speak in a clear, easy-to-understand way so that you don't get confused with Geek Speak! We appreciate the continued use and support of our service and we will aim to continue to offer top-level tech support!

Posted 2 years ago

Geeks on Wheels is rated 4.8 based on 7,208 reviews